Customer Service Human Resource

Olamide Olufemi

Legal/Human Resource & Administrative Professional

*.*******.*@*****.***,+234**********

PROFESSIONAL SUMMARY

An accomplished Corporate Communication and Business Management Strategy practitioner including legal, administrative and human resource experience, with a proven track record in multiple sectors including oil & gas servicing, real estate and power solutions companies. Skilled in enhancing workflow processes, legal and associated risks mitigation including managing and deepening customer relationships. Expert in legal drafting and review of complex Contact documents, human resource management, recruitment/selection process ownership and contract negotiation, leveraging emotional intelligence, strong communication skill; verbal and written as well as proficiency in Microsoft office suite and Business Analysis skills and tools to drive business and improve operational efficiency.

WORK HISTORY

Legal/Human Resource & Administrative Personnel Jul 2022 - Present Clayhall Properties Limited (www.clayhallproperties.com) • Lagos, Nigeria Inaugurated and set the legal/human resource unit with process and policies development. Establish and coordinate effective administrative procedures and systems to strengthen workflow processes. Responsibilities

Day-to-day full cycle recruiting and driver orientation. Screen resumes, interview applicants and obtain pre-employment documents. Coordinate appropriate assessments and references. Use traditional and non-traditional resources, such as career fairs, online job fairs, community networking events, and more to attract quality candidates.

Represent the company always in a Professional manner. Manage application/resume file and retention according to company policy. Create a positive candidate experience.

Corporate affairs management.

Human resource management.

Customers/tenants relationship management.

Contract review and Management.

Preparation of Tenancy Agreement and issuance of relevant notices. Conduct due diligence exercise

Recruit, train personnel, allocate responsibilities and office space. Assess staff performance and provide coaching and guidance to ensure maximum efficiency. Improve smooth and adequate flow of information within the company for smooth business operations. Responsible for external and internal communication. Provide corporate affairs support.

Organize and supervise other office activities (maintenance, renovations, etc.) Ensure operations adhere to policies and regulations. Upgrade all organizational changes and business development. Law Office AdministratorSep 2019 - Jun 2022

Chayil Solicitors (No website) • Lagos, Nigeria

Provided Company Secretarial and Risk Management Services to multiple start-ups and going concerns. Client relationship management.

Facilitated incorporation of Business names and Limited Liability Companies. Conducted due diligence on bank account opening packages. Developed processes and procedures for business operations. Improved contract development and management.

Directed human resource engagement and processes.

Influenced business development strategies and operations. Established strategies for debt recovery and management. Facilitated investor acquisition and buy-in into the Nigeria Gas Flare Commercialisation Programme (NGFCP). Contracts AdministratorMay 2016 - Jun 2019

Baklang Consultants Limited (No website) • Lagos, Nigeria Supervised activities and services of external solicitors. Client relationship management.

Contract development and review.

Responsible for drafting diverse complex agreements. Monitored litigation issues and made useful recommendation for settlements. Effectively reported progress on all contracts and milestones. Provided administrative support for all subsidiaries. Procured industry permits and relevant work documents. Ensured timely, professional and apt response to internal and external correspondences. Compliance with statutory obligations and filings. Facilitated procurement of business permits and approvals. Legal Office AdministratorNov 2008 - Jul 2011

International Energy Services Limited (ieslglobal.com) • Lagos, Nigeria Deployed effective Company Secretarial duties.

Stakeholders’ relationship management.

Performed legal office management and administrative functions. Facilitated incorporation of a subsidiary Limited Liability Company in Ghana. Investigated and presented a detailed report of findings on gross professional misconduct bothering on fraudulent activities which led to withdrawal of the culprit whilst sustaining the contract. Established a standard law library.

Contract development and management.

Agreement review and drafting.

Collaborated with the team in securing - ISO 14001: 2004 certification. Participated actively in the process OHSAS 18001:2007 certification. Contributed to the tendering process leading to the award of CNL Agbami FPSO Fabric Maintenance Services project contract.

EDUCATION

Barrister at Law May 2022 - Jul 2003

Council of Legal Education, Nigerian Law School. FCT, Abuja, Nigeria Certificate of Call to the BarMay 2022 - Jul 2003

Body of Benchers, Nigeria

Human Resources Management May 2021 - Aug 2021

Alison • Online, Nigeria

Bachelor of Laws, BLJun 1996 - Sep 2001

Lagos State University • Lagos, Nigeria

SKILLS

Leadership skill.

Presentation skill.

Customer relationship management skill.

Dispute management.

Organisational Skill.

Business and Workplace administration prowess.

Emotional Intelligence.

Ability to prioritize.

Human Resource Management.

Strong Communication Skill.

Problem Solving and dispute resolution skills.

Critical thinking and Analytical skills.

Persuasion and Negotiation Skills.

Due diligence research and report writing skills.

Research and development ability.

Microsoft Office Suite.

PROFESSIONAL CREDENTIALS & AWARDS

CBAP (Certified Business Analysis Professional) in view. Certificate of Recognition as the Most Trustworthy Staff by Clayhall Properties Limited. 2025. Business Analysis Training, HIIT, 2024.

Outstanding Customer Service Relationship Management Staff of the year - 2023. Diploma in Human Resource Management. 2021

Bachelor of Laws, Lagos State University, 2002.

VOLUNTEER WORK

Children Church Protocol OfficerJan 2021 - Jun 2022 The Redeemed Christian Church of God • Lagos, Nigeria Organized and monitored drop-off routine.

Responsible for the preparation of tags and tagging of children. Prepared record and attendance sheets.

Directed children to appropriate classes.

Ensured proper registration of children and parents and tag appropriately. Record taking of parents and children.

Documented attendance and offerings records.

Prepared and submitted weekly incidence report.

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