Customer Service Pet Care

Ilyana Massey-Torres

***** ******* *** ***

Las Vegas, NV 89144

Phone: 850-***-****

Email: **********@*****.***

Professional Summary

Dedicated and motivated retail professional with strong communication skills, excellent time management, and a deep knowledge of customer service and pet care. Proven ability to assist customers with thoughtful recommendations, maintain clean and organized environments, and ensure efficient store operations. Reliable team player who works well under pressure and takes pride in delivering excellent service.

Work Experience

Store Associate – Petland

Pittsburgh, PA March 2021 – August 2021

- Advised customers on pet care needs and recommended appropriate supplies.

- Cleaned animal enclosures and maintained a sanitary, safe environment.

- Monitored animal behavior and well-being to ensure proper care.

- Provided friendly and knowledgeable customer service.

Sales Associate – Tilly’s

Tampa, FL February 2022 – August 2022

- Assisted customers with shopping by offering product knowledge and styling support.

- Helped customers find proper sizes and answered merchandise questions.

- Maintained a clean, organized, and well-stocked sales floor.

- Handled returns and exchanges professionally.

- Managed fitting rooms and ensured customer satisfaction.

Education

High School Diploma – Palo Verde High School, Las Vegas, NV

Skills

- Excellent communication and customer service skills

- Strong time management and organizational abilities

- Knowledgeable in pet care and retail operations

- Team-oriented with a strong work ethic

- Fast learner with attention to detail

- Ability to work in fast-paced environments

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