Data Entry Behavioral Health

Calico Litton

Jacksonville, NC ***** 801-***-**** ******.******@*****.***

Professional Summary

Detail-oriented administrative professional with over 10 years of experience in customer service, technical support, permitting, and records management. Skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Access), permitting systems, and document control. Adept at managing multiple priorities, improving processes, and delivering exceptional internal and external customer support.

Core Competencies

• Customer Service & Public Interaction

• Records & Document Management

• Permitting & Inspection Coordination

• Meeting Agenda Preparation & Minutes

• Human Resources Administrative Support

• Vendor & Contract Management

• Accounts Payable & Invoice Processing

• Microsoft Office Suite (Word, Excel, PowerPoint, Access)

• Netsuite & COAST Permitting Portal

• Freedom of Information Act (FOIA) Processing

• Social Media & Website Administration

• Attention to Detail & Data Accuracy

Professional Experience

Town Clerk Town of Maysville – Maysville, NC 2024–2025

Managed the complete life cycle of official town records, including ordinances and resolutions, ensuring 100% compliance with North Carolina public record laws.

Streamlined the permit application process for building and trade licenses, improving the accuracy and currency of all inspection records.

Enhanced community engagement by managing the town's website and social media channels while serving as the primary point of contact for all public information requests.

Facilitated official town meetings by preparing comprehensive agendas and producing verbatim minutes, creating a precise and legally sound public record of all proceedings.

Permitting Administrator Express Employment Services – Wilmington, NC 2023–2024

Served as the first point of contact for citizen inquiries, resolving issues and providing detailed guidance on the building permit process to an average of 30+ callers daily.

Expedited the permitting workflow by efficiently processing inspection requests and issuing permits upon payment, reducing wait times for builders and residents.

Managed a high volume of citizen email requests through the COAST portal, achieving a 24-hour response time and ensuring all needs were addressed promptly.

Office Specialist Express Employment Services – Aberdeen, WA 2019–2023

Managed the purchase order life cycle for major capital projects, meticulously tracking expenditures to ensure 100% budget compliance.

Mitigated risk by diligently maintaining and verifying vendor insurance and safety certificates, ensuring all partners met hospital and city compliance standards.

Facilitated a smooth on-boarding experience for new hospital personnel by managing all required documentation and initial HR support tasks.

Executed Freedom of Information Act (FOIA) requests for the City Parks Department by securely scanning and transmitting sensitive documents in accordance with legal deadlines.

Supported the timely launch of county-wide construction by serving as a key permitting technician, assisting in the approval of dozens of building projects.

Property Management Administrator Newmark Grubb Acres – Salt Lake City, UT 2016–2018

Systematized the filing system for a large portfolio of commercial properties, improving document retrieval efficiency for the management team.

Ensured timely and accurate vendor payments by coding over 100,000 in monthly invoices against property budgets for AP processing.

Proactively managed vendor relations by tracking contracts and insurance renewals, preventing any lapse in service or compliance.

Strengthened tenant relations and retention by successfully planning and executing over a dozen community-building events and meetings.

Technician Coordinator ServRight, LLC – West Valley City, UT 2014–2016

Coordinated scheduling and provided technical assistance to on-site service technicians, ensuring timely completion of service requests.

Monitored and tracked parts inventory from warehouse and external vendors, facilitating prompt delivery to technicians and customers.

Processed and reconciled monthly technician credit card transactions, verifying receipts for accuracy and compliance.

Updated and maintained service ticket records with precise and current customer information in company database.

Education

Salt Lake Community College – Salt Lake City, UT

One year of study in Humanities (2006–2009)

Additional Information

Notary Public

Owner/operator of a home-based business selling handcrafted gaming accessories

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