Customer Service Front Office
Resume:
Jennifer Gentry
Franklin, OH *****
**********@*****.***
Professional Summary
Self-disciplined Front Office Coordinator boasting 12-year career as Office Assistant in Financial and Healthcare industry. Coordinates administrative functions. Outstanding bookkeeping and recordkeeping abilities. Talented at appointment scheduling, handling incoming and outgoing mail, coordinating projects and coordinating travel and accommodation arrangements. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Staco Energy Products-Miamisburg, OH
March 2024 to Present
1. Answering phones and routing calls
2. Assisting finance department with invoices
3. Troubleshooting invoices and contacting customers 4. Customer service
Front Office Manager
Miracle Ear-Middletown, OH
June 2019 to November 2022
Managed conference scheduling and travel arrangements for key personnel. Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Aided colleagues, managers and customers through regular communication and assistance. Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
Performed monthly financial reporting and recorded payments to keep accounting system updated. Entered and maintained departmental records in company database. Handled office supply orders and inventorying.
Collected, sorted and distributed mail and prepared mail, messages and courier deliveries. Assistant Manager
National Cash Advance-Middletown, OH
January 2012 to May 2019
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Reduced financial discrepancies by monitoring credit card sales and deposits. Monitored security and handled incidents calmly.
Helped with planning schedules and delegating assignments to meet coverage and service demands. Education
Certificate in Dental Assisting
Dental Assistant Pro-Lebanon
High School Diploma
Middletown High School - Middletown, OH
June 1994
Skills
• Healthcare management (2 years)
• Documentation review
• Microsoft Office
• Human resources
• Office Management
• Office Administration
• Management
• Live chat
• Financial services
• Anatomy knowledge
• Cash handling
• Data collection
• Healthcare management
• Google Suite
• Medical Records
• Clerical experience
• HIPAA
• Handling Customer Complaints Methodical and Organized Team Management and Supervision Complex Problem Solving Quality Assurance Office Equipment Management
Schedule Coordination Customer Service Management
Recruitment and Hiring Attention to Detail
Decision Making Honesty and Integrity
• Care plans
• Leadership
• Budgeting
• Conflict management
• Team management
• Order entry (8 years)
• Typing
• Customer service
• Interviewing
• Budgeting
• Negotiation
• Filing
• Contracts
• Restaurant experience
• Call center
• POS
• Documentation review
• Childcare
• Office management
• Marketing
• Outpatient
• Guest services
• Customer support
• Windows
• Medical terminology
• HIPAA
• Dental terminology
• Supervising experience
• Front desk
• Medical office experience
• Insurance verification
• Retail sales
• Typing
• Interviewing
• Medical records
• Healthcare (3 years)
• Medical terminology
• Databases
• EMR systems
• Records management
• Personal assistant experience
• Analysis skills
• Communication skills
Certifications and Licenses
Driver's License
Certified Notary Public
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