Compliance, Microsoft, Regulatory Review and Reports, Management
Resume:
**** *. ******** ****** – *nd Floor
Chicago, IL *0622
Shannon Michael Ream
************@*****.***
PROFILE
Provided 20+ years of leadership in compliance in aviation security, video surveillance, and gaming. Ensured the safety of air passengers with continuous review of field operations and enforcement of policies and processes. In gaming, worked in regulatory compliance within a continuous software delivery model, collaborating with internal and external teams around project roadmaps, business objectives, and compliance schedule risks. Proactively identified and developed efficiencies in both environments.
PROFESSIONAL EXPERIENCE
ACTS - Aviation Security Inc., Des Plaines, Illinois 6/2017 – 8/2023
ACTS-Aviation Security, Inc. is a wholly-owned subsidiary of ICTS Europe. Formerly known as Gate Safe, ACTS specializes in the provision of security and customer service solutions. Established in 2001, ACTS has become one of the leading providers of aviation security and customer service solutions to the US aviation market.
Manager, Compliance and Video Review 4/2023 – 8/2023
●Continued all aspects of responsibilities of Assistant Compliance Manager.
●Served as the administrator and primary point of contact for ACTS Compliance Database and ADC (ACTS Data Collector).
●Administer of Incident Reporting Database (Tracktik).
●Managed National Video Review Program.
●Worked with various customers pertaining to localized CCTV reviews pertaining to ACTS agents.
●Created and continuously developed Supervisor Compliance Observation Reports (SCORs) pertaining to new Airport Service locations.
●Maintained and submitted End of Month reports to airline customers.
Assistant Compliance Manager 4/2022 – 4/2023
●Continued all aspects of responsibilities of Compliance Program Administrator.
●Presided over weekly Enhanced Compliance Observation meeting.
●Updated and maintained continuous and ad-hoc reports to Station Managers, Regional Managers, President, Chief Operating Officer, and the TSA.
●Developed and maintained action plans regarding failed video reviews and failed customer/TSA inspections.
●Developed and continuously updated procedures on the management of the compliance program and database.
●Performed quarterly, yearly, and in-person audits to ensure that all documents/paperwork were current, correct, and kept in a matter that is readily available if and when a customer or governing body would need them.
●Mentored and trained new agents, officers, guards, and management teams at start-ups across the United States.
Compliance Program Administrator 6/2017 – 4/2022
●Developed, maintained, and updated the compliance program which included working with an outside company to develop a database.
●Developed document templates and reports associated with the new compliance program.
●Updated and maintained compliance database.
●Developed and submitted monthly reports to the TSA which details compliant and non-compliant actions of staff.
●Viewed and monitored security agents via CCTV.
●Audited security videos to ensure agents at various units were adhering to guidelines set forth by ACTS, ACTS customers, state and national governments, and international specifications, policies, and procedures.
WMS GAMING (SCIENTIFIC GAMES) INC., Chicago, Illinois 9/2003 – 4/2016
WMS Gaming, a wholly-owned subsidiary of Scientific Games, serves the gaming industry by designing, manufacturing and distributing games, video and mechanical reel-spinning gaming machines and video lottery terminals to authorized customers in legal gaming venues worldwide.
Senior Staff Database Coordinator 2/2014 – 4/2016
●Interfaced with hardware/software vendors in a technical capacity.
●Project tracking and status for gaming machines & sub-components; communicate project status to distributed teams.
●Administered, created, and maintained an internal intranet page for the jurisdictional engineering department.
●Entering dispositions of, as well as scanning and storing documents for retention and presentation.
●Developed and implemented digital forms and databases using Microsoft Access.
●Creation and updating of various internal procedures.
●Liaison for the team on questions regarding the databases containing disposition information.
●Daily and ad-hoc reporting.
●Perform database audits.
●Working with the implementation of Oracle Agile e-Business Suite Product Lifestyle Management.
●Review and provide approval for order outside of the automated Oracle tool.
●Primary contact for internal and external customer service within the database team.
Staff Database Coordinator 6/2008 -1/2014
●Entering disposition status changes of lab/regulator letters, as well as scanning and posting of such documents.
●Posting of submission documents.
●Liaison for the team on questions regarding the databases containing disposition information.
●Daily reports for approved products.
●Perform audits when needed as well as randomly.
Database Specialist II 1/2005-5/2008
●Data input of Engineering Change Forms.
●Data input of engineering part numbers into AS/400.
●Sole personnel for entering disposition status of lab/regulator letters, as well as scanning and posting of such documents.
Database Specialist I 9/2003 – 12/2004
●Data input of Engineering Change Forms.
●Data input of engineering part numbers into AS/400.
●Assisted with other departmental needs including posting of lab/regulator disposition letters.
MIDWESCO SERVICES, INC. Niles, Illinois 2001-2003
High-end heating, ventilation, and air conditioning design, installation, and repair.
Assistant Project Manager
●Provide potential customers with quotes as dictated by salesmen.
●Track costs and labor associated with jobs.
●Obtain licenses, permits, and blueprints.
●Order parts/materials.
●Enter weekly payroll for 20+ union employees.
●Assist Office Manager with IT support issues.
●Field and direct calls from internal and external customers.
EDUCATION / TRAINING / SKILLS
●California University of Pennsylvania Coursework toward Bachelor’s Degree in Education
●Proficient in Microsoft Suite including Word, Excel, SharePoint, PowerPoint, Outlook, Oracle, and Business Objects
●Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Oracle and Business Objects
●Leader in Training, Data Review/Analytics, and Quality Review
●'Employee of the Year 2019'
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