Human Resources Program Manager

John C. Tscheulin

Summary of Qualifications

Certified Program Manager, Level III, SAFe Agilist and Prosci Certified Change Manager who has provided human resources business transformational leadership, organizational change management, operations and technology integration, business analysis and re-design to a variety of businesses in the Private and Public Sector

Progressive management roles (1990-Present) to senior-management for various business and military organizations located in the United States, England and Asia, spanning small business to complex, international organizations

Proven ability to lead complex programs developing integrated holistic solutions for Information Technology enabled business transformations through Enterprise Resource Planning (ERP) expertise, Agile, and Waterfall methodologies

Professional Experience

Business Transformation Architect 2002 to Present

Clients

Internal Revenue Service (IRS), US Department of Veteran Affairs, GORE, United States Department of Agriculture (USDA), US Army (USA), US Air Force (USAF), US Navy (USN), NJVC, Wachovia Bank, USAA Bank, JP Morgan, City of San Diego and Alamo Colleges

Responsibilities

Directed a variety of business transformation, strategy development and organizational change projects to include leading strategic development sessions, reviewing, recommending and directing re-engineering of business processes to meet strategic /tactical objectives within budget.

Developed, executed proposals and directed the business transformation program for the Internal Revenue Service (IRS) Business Systems Modernization program

oSuccessfully implemented the first new federal tax return technology process in forty years

oSuccessfully integrated Web based technology for customer/partner interaction

oSuccessfully modernized the IRS financial system via an SAP financials implementation, receiving an unqualified or “clean” audit from the General Accounting Office one year from deployment

Directed efforts for the ERP Transformation programs for the US Department of Veteran Affairs, GORE Supply Chain Modernization, USTRANSCOM SAP Pilot, Internal Revenue Service SAP implementation, United States Department of Agriculture SAP implementation, US Army Logistics Modernization Program SAP Supply Chain implementation, US Air Force Expeditionary Combat Support System Oracle implementation, US Navy SAP implementation, Wachovia Bank Logistics Oracle implementation, the City of San Diego SAP implementation and the Alamo Colleges Banner Oracle implementation

oDesigned, developed and executed the Program Management Strategy and Plan

oDesigned, developed and executed the Change Management Strategy and Plan

oEstablished business process mapping teams to capture end-to-end processes facilitating enhanced process understanding, master data requirements and management, training and end user acceptance

oEstablished role mapping process to align business process responsibilities to effective business roles and security authorizations

oDesigned and developed Change Leadership training/coaching sessions for Sponsors and supervisory personnel

oDesigned and developed format and administered change assessment workshops to overcome disparities in old to new processes, to include Human Resources staffing implications, communications, training, policy and procedure modernization and associated mitigation approaches

oCreated process to capture organizational/labor impacts and manage their resolution

oImplemented measurement process to measure overall business readiness

oCreated Communication Strategy and Plan

oCreated Training Strategy and Plan

Directed the strategy for change and development of a performance based contract for Option Year four of a ten year contract between NJVC and the National Geospatial Intelligence Agency (NGA) for Operations and Maintenance

oDesigned and developed a template for performance based contracts in accordance with the Federal Acquisition Regulation

oFacilitated requirements and data collection for contract inclusion

oDesigned and implemented internal review and approval process

Designed and implemented a client relationship management program improving the relationship between NJVC and the National Geospatial Intelligence Agency (NGA)

oImplemented a streamlined “one voice” communications process to deliver integrated, factual, concise messages to NGA

oFacilitated an enterprise-wide move to proactive and disciplined communications and behaviors when interacting with NGA

oDesigned, developed and delivered an internal training program to enhance client relationship management techniques

Participate in new business development activities to include client relationship building, research, Request for Proposal (RFP) evaluation, proposal development and oral presentations

Fulbright & Jaworski L.L.P. 2001 to 2002

Director, Application Development, Training and Help Desk

Analyzed, formulated and implemented culture and organizational change initiatives facilitating creativity, communication, improved morale and productivity.

Project Manager for corporate migration from Corel WordPerfect to Microsoft Word including training development, document conversion and delivery management of 6,000,000 converted WordPerfect documents

Consolidated seven nationwide Help Desk and Training departments including the development and structured implementation of the organizational change management process

Designed and implemented organizational restructuring including the elimination of a flat lined Help Desk and Training department to a three tiered support structure allowing for incentive and growth of assigned personnel resulting in two corporate service records within a month

Designed, authored and implemented Service Level Agreements

Designed, implemented and managed a corporate master training plan that included new job descriptions, on-the-job training records, progress checklists and detailed paths for personal and professional growth within the organization

Designed a nationwide professional training development process utilizing a nationally known consultant for delivery of professional continuing education

Managed a team of 42 direct reports supporting over 51-software applications

Education

Texas A&M, San Antonio, Texas

Computer Science

19 Northwood Drive, Bethalto IL 62010

Cell: 210-***-****

**********@*****.***

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