Scrum Master E-Commerce

George Malayampuram, Atlanta, GA

*************@*****.*** 404-***-****

Professional Summary:

Certified Scrum Master with 10+ years of experience in facilitating agile practices, daily SCRUM meetings, organize Sprint Planning/Grooming sessions, Sprint Reviews and Retrospectives, etc. for teams in Retail, E-commerce, and Non-profit Domains

Self-motivated, innovative and goal-oriented Scrum Master committed to community enrichment.

Dedicated team player skilled at mediation and conflict resolution. Drives company growth by boosting company revenue through exceptional leadership and dev team appreciation.

Work with program management and product owners to ensure product backlogs are well groomed, prioritized and visible to all stakeholders

Work with product owners to adjust release plans following each sprint review

Managed two agile teams of up to 5 engineers and Experience in Agile environment and Scaled Agile Framework.

Proficient in Change Request Management and drafting Change Request Document.

Expertise in leading Sprint Review / Retrospective meetings.

Experienced with burndown reports in JIRA for reporting/ tracking the project/ sprint results.

Implemented projects using Waterfall and Agile methodologies

Developing and maintaining Requirement Traceability Matrix.

Proficient in keeping track of project via JIRA, TFS.

Experience in source control systems Git, TFS.

Experienced in reviewing Test plans and Test cases in QA environments and facilitating UAT.

Experience in Functional testing, System level testing, Smoke testing, Regression testing, Installation testing and GUI testing.

Good Knowledge in backend database like Microsoft SQL Server.

Knowledge in UI automation (Browser, Window, OCR) using UIPath and UIPath Orchestrator.

Technical Skills:

SDLC Methodologies : SAFe, Waterfall, Agile Scrum, Scrum-Waterfall Hybrid, Kanban

Agile management tools : JIRA, VersionOne, Confluence

Databases :SQL Server

Languages :HTML, CSS, VBScript, JavaScript, Python

RPA tools :UIPath

Other tools : Microsoft Team, MS Office Suite, Postman, Fiddler

Source control tools :TFS, Git

Defect tracking tools : Quality

Certification:

Professional Scrum Master I (PSM I)

Project Experience:

Zuora, Redwood City, CA

March 2024- Till Date

Program Manager

Responsibilities:

Led the development and implementation of a global digital workspace, including the introduction of an AI Bot designed to automate tasks, handle service requests, and manage incidents, reducing manual intervention.

Assisted in project planning and change management strategies, ensuring smooth transitions and alignment with organizational objectives.

Conducted user research and facilitated discovery sessions to gather capability requirements, enhancing the user experience and functionality of the digital workspace.

Acted as the primary facilitator for all Scrum ceremonies, including daily stand-ups, backlog refinement, sprint planning, sprint demos, and retrospectives, promoting effective communication and continuous improvement.

Collaborated closely with stakeholders, product owners, and development teams to ensure alignment on sprint goals and successful product delivery.

Oversaw release management activities, monitored cutover tasks, and ensured seamless product deployment while coordinating testing efforts to ensure high-quality outcomes.

Involved subscription business models but, direct, recurring relationships with customers through any business model.

Served as the transitional lead for project implementation, managing post-launch support and establishing a hyper care plan to address potential issues and user needs during the critical post-release period.

Interacted with various departments such as HR, Finance, IT, Programs, Design, and Legal to gather requirements, ensuring all needs were met for the successful launch of the program.

Toyota Motors, Plano, TX

July 2021- Feb 2024

Scrum Master

Responsibilities:

Organize and facilitate Scrum Daily standup, Sprint Planning, Sprint Review,and Sprint Retrospective meetings for smooth and on-going work in the project

Assists Product owner in Backlog grooming, which includes defect prioritization and follows up with the team for defect resolution

Efficiently handled two Agile teams

Conduct Scrum of Scrums with other dependent teams to identify the cross-team dependencies

Create change requests, get approvals and go through CAB (Change Approval Board) meetings for PRODUCTION related changes

Work along with product owner and team to ensure quality product is being delivered

Participate in elaboration sessions, feature breakdown sessions

Lead bi- weekly project reporting meetings to Executive sponsors

Provide input into processes, standards or plans in support of the business

Effectively lead the project team or the responsible area to align with the business objectives, project schedule

Provide oversight, coordination, and manage dependencies of the initiatives and features

Aggregates team timelines, creates a roadmap and publishes for visibility and transparency

Establishes the annual calendars for Iterations

Monitors, tracks and makes decisions on progress, issues and risks at the team level, escalates impediments

Monitors team-level Metrics using burn down charts and KPI’s to drive continuous improvement via retrospectives

Plan and facilitate feature and backlog grooming sessions

Supports the Product Owner with respect to grooming and maintaining the product backlog and facilitates a healthy intra-team dynamic with respect to priorities and scope

Using Agile methodologies, manage the coordination, status reporting, schedules and stability of product-oriented agile work efforts

Collaborating with the Technical Architects and Business Partners to discuss customer, system needs and monitor if the team deliverables are meeting the customer, system needs

Facilitating group discussions for identification and resolution of impasses. Employing diplomacy practices and skills to overcome conflicts that could hinder product development

Ensure that the team is not under commit/ over commit the requirements based on team's velocity.

Maintained Information radiators for the team to ensure transparency

Excellent communication skills to negotiate and motivate the team to achieve sprint goals, resolving bottle neck issues and publishing impediments to product owner and stakeholders

Manage customer expectations, resolve conflicts and drive projects successfully within a given time

Manage JIRA, HP Quality Control in order to manage user stories and defect

TJX Retail, Boston, MA

May 2018- June 2021

Scrum Master

Responsibilities:

Facilitated daily scrum meetings, sprint planning, sprint reviews, sprint retrospective and product backlog grooming and enforced time boxing of each session

Acted as servant leader for the scrum team ensuring conflict resolution and continuous transparency in the team

Created scrum team KPIs Burndown/Burnup, velocity and capacity using JIRA

Conducted Triage Calls to analyze the status of defects and helped prioritize them

Collaborates with technical resources, product owner and analysts to break down project needs and user feedback into user stories and tasks, which can be added to sprint backlog. In addition, drive stories to ready state in preparation for the upcoming sprint

Work with the team and state "definition of done" criteria

Manage sprint velocity-related metrics

Lead multiple Scrum teams through the agile process in the delivery of enterprise software development projects

Implement Agile practices to facilitate the incremental and adaptive delivery of software products within the Scrum teams

Facilitates the adoption of key engineering practices Continuous Integration, Test Driven Development, etc. to improve quality and reliability of team's deliverables

Responsible for coaching and mentoring of Scrum Team members on Agile/Scrum/Lean principles and practices

Motivate team members and influence them to take positive action and accountability for their assigned work

Build and document a successful and reproducible Agile foundational framework that can be adopted by other teams within the organization

Create project delivery road map and make it transparent across the organization

Ensure the technical team has a clear understanding of Definition of Done

Facilitates discussion, decision making, and conflict resolution by encouraging transparency and building trust among team members

Promotes a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes

Create a dashboard that can show how Agile software delivery is creating business value to business areas

Facilitated UAT (User Acceptance Testing) and created Walkthrough Documents for UAT

CVS Retail, Woonsocket, RI

March 2016- April 2018

Scrum Master

Responsibilities:

Active participation in discovery sessions, interviews, prototyping, document-reviews, plan setup, plan configuration with clients

Maintained artifacts like Program release/planning, dashboards, status reports, product initiatives and features and risk logs to support the project

Assisted with economic decision making by facilitating initiative/feature estimations by team and roll up to program/release level visibility including Capacity planning

Assisted internal and external communication, improving transparency, and radiating information

Partnered with the Product Owner, especially with respect to grooming and maintaining the product backlog

Gathered empirical data from sprints to create visualized dashboards and charts including sprint burn-up and burn-down to increase the transparency and efficiency

Communicated with key stakeholders with regards to program strategy direction and changes

Experience in understanding and assisting product owner in segregating user stories into different types such as data disclosure stories, data presentation stories, data augmentation stories, data validation stories and data configuration stories to help development team identify specific requirements

Focused on developing more trusted and collaborative team environment where problems can be raised without fear of blame or being judged with a complete focus on problem resolution

Responsible for maintaining Sprint Burn-up/Burn-down charts, worked closely with business to determine the efficiency of team and accomplish the sprint goal

At the end of each sprint conducted Sprint Retrospective meetings such as ORID, Sailboat, Mad - Sad - Glad techniques so each stakeholder can freely express their opinions and suggest improvement measures

Increment and help decide which features met the definition of Done (DoD) using the acceptance criteria

Nine West Ecommerce, NYC, NY

May 2014- February 2016

Business Analyst/ Scrum Master

Responsibilities:

Business Analysis with Trend Analysis, Comparative Analysis, Value-based Analysis, Correlation Analysis, Time series Analysis, Regression Analysis

Analyze and report client and product line profitability

Advanced Excel Skills ( Formulas, Formatting, V-lookup, Pivot Table, Macros, Mapping )

Capital Budgeting with TVM & WACC

Implemented vital financial processes by setting up vendor information and payment (Cycle) structures, defining operational expenses, managing bank accounts and reconciling accounts

Using SAP for better plans, analyze, and report Performance.

Developed, implemented and reviewing accounting, financial and operational systems

Structured deals and negotiated with financial institutions to complete financing and funding

Established budgets, cash flow forecasts, cost assessments and provided monthly, quarterly, and annual financial reports and prepare database.

Analyzed investment products to devise financial strategies meeting company’s financial needs and to forecast opportunities with highest return on investment

Develop, maintain and enhance analytical models to determine optimal profitability and financial impact on future goals

Established key issues in need of resolution and project performance metrics to set planning objectives

Defined and initiated projects and managed costs, schedule and project performance while supervising tasks from initiation through completion

Education:

Masters of Business Administration, Pune University (India) June 1997

Bachelor of Commerce, Mumbai University (India) June 1995

Supply Chain Management Strategy, Rutgers Business School Newark

Project Management Principles and Practices, University of California

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