Receiving Clerk Emergency Response
Resume:
Isaac Delali
Agbai
Charlotte,NC. 28273
**********@*****.***
Professional Summary
Dedicated and compassionate healthcare enthusiast with a strong commitment to providing exceptional care to individuals facing health challenges. With a background in emergency response and first aid training, I bring a steadfast approach to helping people lead dignified lives. My interpersonal and problem-solving skills further enhance my ability to contribute positively within the healthcare field.
Having excelled in leadership and problem-solving roles, I possess a keen ability to listen actively and communicate effectively. My work as a caregiver and volunteer at Shiloh Church showcased my commitment to community support, as I organized outreach programs for the elderly and conducted welfare checks on incapacitated members. Additionally, my tenure at FirstCare Nursing Agency allowed me to provide crucial support to clients with diverse healthcare needs, demonstrating my proficiency in offering emotional support and life skills guidance.
I have gained valuable experience from roles beyond healthcare as well, including managing financial accounts at Delali Electrical Company Ltd. and supervising cargo operations at Safebond GH LTD. These roles underscore my organizational acumen and the capability to adapt to diverse environments.
Core Competencies
Emergency Response Trained
First Aid Trained
Collaborative team player with a strong sense of cooperation.
Dedicated and deeply passionate about delivering high-quality work.
Excellent communication skills, both verbal and written.
Energetic and diligent work ethic.
Ability to thrive under pressure and meet deadlines.
Proactive self-starter with a quick learning curve.
Training and Certifications
Methodist University College 2015
(Degree in Accounting)
Orientation in Basic Port Operation 2002
(Ghana Port and Harbour Authority)
Mawuli Secondary School 1997
Experience
Firstcare Nursing Agency, January 2020-September 2024
Healthcare Support Worker
Supported and monitored clients with learning disabilities, autism, and mental healthcare needs.
Monitored clients in developmental disability settings to ensure their well-being and safety.
Developed and implemented effective strategies to address individual client needs and goal.
Successfully enhanced the overall quality of life for clients by delivering personalized support and care.
Collaborated with a multidisciplinary team to create and execute tailored care plans.
Demonstrated exceptional empathy and communication skills, building strong relationships with clients and their families.
Contributed to the development and improvement of client-focused programs and services.
Taught essential life skills, including shopping, using public transport, and managing financial responsibilities like paying bills.
Servest group Ltd, September 2019- December 2019
( Cleaning Operative)
Gather and empty trash, sweep, mop vacuum building floors
Clean restrooms and stock them with supplies
Clean spills and other hazards with appropriate equipment
Wash windows, walls and glass
Order cleaning supplies
Clean and disinfect surfaces that are touch frequently
Go2 Personnel Ltd, March 2019- September 2019
( Cleaning Operative)
Assisting with general housekeeping duties including vacuuming and cleaning the park
Cleaning of public areas and shower blocks across the park
Cleaning and hovering the caravan, bed making and reporting maintaining issues
Cleaning of reception area, offices, games room, staff room and toilet
Delali Electrical Company Ltd, 2012-2018
(Accounts Clerk) Tema, Ghana
Liaised with clients, providing financial information and advice to support their financial decisions.
Reviewed company systems and conducted risk analysis, contributing to improved financial stability.
Conducted tests to verify the accuracy and reliability of financial information and systems.
Managed accounts and records, ensuring compliance with accounting standards and regulations.
Advised clients on business transactions, offering strategic financial guidance.
Produced comprehensive financial records for the company, facilitating decision-making processes.
Recorded financial transactions and updated records with precision and timeliness.
Ensured the accuracy of financial records, statements, and reports.
Received and recorded cash, checks, and vouchers, maintaining a secure and organized financial system
Personal Attributes
Leadership skills with the ability to supervise, train, develop and motivate employees
High level communication and interpersonal skills with individuals of all backgrounds
Working within fast paced environments, demonstrating flexibility and adaptability
Strong problem-solving skills with a high level of attention to detail and accuracy
Well-developed organisational skills with the ability to multi-task and meet deadlines
Demonstrating initiative, drive and self-motivation in new situations and challenges
Positive and enthusiastic attitude and motivated to achieve client satisfaction
Maintaining confidentiality and discretion and displaying integrity and sensitivity
Referees
Kwabena Sarfo
GO2 personnel Ltd
Work colleagues
M: 079********
E:***********@*****.***
Reference Name
William Chandler
First Call Contract Services Ltd
E: firstcallcontractservices.co.uk
Chukwumuanya Nwafor-Orizu
Evri hermes
************.******-*****@****.***
Linda ene Igoche
Firstcare nursing agency ltd
******.**@*****.***
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