Customer Service Team Lead
Resume:
Danyelle Page
Port Arthur, TX *****
***********@*****.***
Professional Summary
Dedicated merchandising specialist with 3+ years of experience in retail environments, focusing on optimizing product placement and inventory management to drive sales growth. Proven leadership as a team lead, training new merchandisers and ensuring compliance with visual standards. Strong communication and organizational skills, complemented by a food handler certification and extensive customer service experience.
Authorized to work in the US for any employer
Work Experience
Merchandising Specialist
Empire Marketing Strategies-Houston, TX
January 2023 to Present
Cultivated strong vendor relations to enhance supply chain efficiency and product availability.
• Oversaw inventory control processes to ensure optimal stock levels and minimize waste.
• Engaged customers through personalized interactions to foster loyalty and improve satisfaction.
• Analyzed market trends to inform strategic decision-making and drive business growth.
• Managed product displays to attract customer attention and enhance the shopping experience.
• Implemented sales promotion strategies to boost product visibility and increase revenue. Delivery Driver/Customer Service
Waitr Inc-Port Arthur, TX
July 2018 to Present
Deliver orders to customers
Independent contractor
Team Lead Merchandiser
SAS Retail Services-Beaumont, TX
November 2021 to December 2022
• Develop and maintain a positive working relationship with store management and receiving personnel.
• Train new merchandising reps
• Inspect rep job completion to ensure it is up to standards
• Perform job events such as stocking, taking inventory, setting to planogram and setting up displays
• Responsible for maintaining my own schedule and meeting deadlines Administrative Assistant
Lamar State College Port Arthur-Port Arthur, TX
January 2017 to July 2018
• Performed accurate data entry to maintain organized and up-to-date records.
• Streamlined office organization by implementing efficient filing systems and workflows.
• Coordinated meetings by scheduling appointments and preparing necessary materials for participants.
• Prepared essential documents to support various departmental functions and enhance communication.
• Managed schedules effectively to optimize time and ensure coverage for critical tasks. Education
Associate's degree in Theater
Lamar State College-Port Arthur-Port Arthur, TX
June 2025 to Present
There is a seven year gap in my education. I left college in 2018 to homeschool my children and work full time. I recently went back
to college to complete my degree and to continue furthering my education. Associate in Dramatic Arts
Lamar State College Port Arthur-Port Arthur, TX
August 2015 to December 2017
Some college
Skills
• Communication skills
• Administrative Support
• Google Sheets
• Planograms
• Leadership
• Google Analytics
• Customer Service
• Supervising experience
• Customer service
• Management
• Computer skills
• Google Drive
• Marketing
• Microsoft Office
• Google Docs (10+ years)
• Microsoft Access
• Microsoft Excel
• Organizational skills
• Time management
Certifications and Licenses
Food handler certification
March 2025 to March 2027
Additional Information
I am currently seeking to make a career change that better suits my skills and abilities. One that allows me to continue furthering my higher education.
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