Human Resources Hr Generalist

Susan R. Yoffe

**** ********* ***** · Burtonsville, MD 20866

301-***-**** · **********@*****.***

Professional Summary

Experienced and results-driven Payroll and Human Resources Manager with a proven record of overseeing payroll operations, benefits administration, and employee relations for multi-state organizations. Adept at leading teams, transitioning systems, and ensuring full compliance with employment laws and best practices. Recognized for exceptional organizational skills, process improvement, and mentoring junior HR staff. Core Skills

• Payroll Systems: ADP (WFN), Insperity, iSolved

• Microsoft Office Suite: Excel, Word, Outlook, Teams

• Benefits Administration & Compliance

• HRIS & Employee Onboarding

• Conflict Resolution & Investigations

• Multi-State Payroll Processing

• Excellent Interpersonal & Written Communication

• Data Management & Entry

Professional Experience

HR Generalist to Payroll Administrator

Long Home LLLP – Mar 2022 to Present

• Began as HR Generalist, managing full-cycle HR and payroll operations.

• Trained six HR Managers on internal HR/payroll processes.

• Supervised HR Assistant and trained in payroll procedures.

• Led transition from Insperity to ADP payroll system.

• Serve as primary payroll processor for 400+ employees across four companies in 10+ states.

• Process hourly, salaried, commission, training, and bonus pay biweekly. Payroll Specialist

United Educators Management Company – Sep 2020 to Jan 2022

• Processed semi-monthly payroll for ~189 employees using ADP WFN.

• Created offer and promotion letters and managed onboarding & I-9 verification.

• Reconciled and submitted benefit invoices monthly.

• Provided payroll and benefit support to employees. Mobile Notary & Signing Agent (Contract Role)

Self-Employed – Aug 2020 to Present

• Perform notarial services including loan signings, mortgage refinancing, and legal documentation.

Recording Secretary

Montgomery Village Foundation & Client Properties – Jan 1999 to Present

• Attend and transcribe minutes for HOA and condominium board meetings.

• Deliver accurate and timely official meeting records for various client associations. Assistant Vice President / Director of Human Resources Zalco Realty, Inc. – Jan 1984 to Sep 2017

FirstService Residential – Sep 2017 to Sep 2019

• Progressed from accounting roles to Controller, and later Director of HR.

• Implemented transition from manual to ADP payroll systems for corporate and 70+ client properties.

• Oversaw payroll for 700–800 employees; supervised Payroll Manager.

• Handled full administration of health, dental, life insurance, and 401(k) plans.

• Conducted HR investigations, legal mitigation, and policy development.

• Guided client Boards and managers on HR best practices and compliance.

• Managed all employee files, workers' comp audits, and payroll bank reconciliations.

• Oversaw office administration including front desk operations and access systems.

• Coordinated client onboarding/offboarding and related administrative processes. Education

Bachelor of Science in Accounting

American University – Washington, DC

Certifications & Affiliations

• Notary Public, State of Maryland

• Certified Notary Signing Agent

• Member, National Notary Association

• Member, United States Twirling Association (USTA)

• Secretary & Parent Liaison, Maryland Baton Council

• CPR Certified

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