Customer Service, attention to detail, assertive, over achiever

Vicky Shaw

Washington, DC

**************@***********.***

+1 202 977- 6752

Authorized to work in the US for any employer

Work Experience

Secuirty Guard

ICS Security Services-Landover, MD

June 2024 to Present

Providing customer service to all who comes into the client site. Standing post at the front of the store, greeting customers making the security presence known. Assisting where need be or where mangers/ shift leads communicate me to be. Writing daily logs for what occurred during my shift. Communicating with managers and shift leads to guarantee safety and less theft. Secuirty Guard

Allied Universal-Hyattsville, MD

March 2023 to May 2024

Observe and report incidents. Providing customer service to everyone at the client site. Communicating with the client, supervisors, vendors, and staff about the safety of the client site. Standing and walking majority of the shift. Watching cctv cameras while recording a daily log. Talking on Hand held radios to other security personnel or to managers at the given site. Calling proper authorities when necessary to diffuse a situation or handle a situation the managers and I communicated about for instance: theft. Popeyes crew member

Janjer Enterprises Popeyes-Capitol Heights, MD

February 2020 to June 2021

Cash handling with one-hundred plus customers a day, Providing customer service while maintaining a calm manor in a fast paced environment, problem solving with minimum supervision present, cleaning up work space making sure equipment and and products are properly maintained. Education

Some college in Social Work

Morgan State University - Capitol Heights, MD

August 2021 to December 2023

High school diploma

Fairmont Heights High School - Capitol Heights, MD August 2020 to May 2021

High school

Thurgood Marshall High School - Washington, DC

August 2017 to April 2019

Skills

• hard worker

• Customer service

• CCTV

• Experience being without authority on site.

• Security

• Retail sales

• Leadership

• Hospitality

• Computer skills

• Surveillance

Certifications and Licenses :

Driver's License

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