Data Entry Accounts Receivable

GEORGIA FRANKLIN

***********@*****.*** Baltimore, MD 21223 443-***-****

CAREER SUMMARY

Accounting professional with prior experience contributing to financial operations on behalf of transportation and non-profit organizations. Adept at collaborating with cross-functional teams to ensure high-quality services and accurate financial transactions. Career history of promoting adherence to organizational policies and industry standards. Well-developed ability to provide office support while maintaining detailed financial records. Holds a Master's Degree with a Minor in Non-Profit Law.

AREAS OF EXPERTISE

Aging Reports Cash Application Audit Procedures Collection Calls Customer Accounts Dispute Resolution Billing Procedures Invoice Processing Payment Processing Month-End Close Financial Reporting Journal Entries Reconciliation Financial Statements Data Entry

PROFESSIONAL EXPERIENCE

WILLSCOT MOBILE MINI-CONTRACT POSITION Baltimore, MD Accounts Receivables-Collections Analyst Oct. 2024 – Apr. 2025 ● Collaborated with the collections department and the accounting department to streamline invoice processing, resolve payment discrepancies, and implement improved accounts receivable workflows.

● Reduced receivables by 30 percent through implementation of proactive collection strategies, consistent follow-up protocols, and development of customized payment arrangements with delinquent accounts. ● Managed portfolio of accounts valued at over 100 million dollars, ensuring accurate tracking, timely invoicing, and effective collection strategies for optimal cash flow management.

● Managed accounts receivable processes, resolving invoice disputes while maintaining positive client relationships throughout collection cycles.

NAACP-CONTRACT POSITION Baltimore, MD Office Support Specialist Feb. 2024 – May 2024 ● Managed over 200 client accounts simultaneously, implementing effective compliance strategies while maintaining detailed documentation for each client relationship.

● Processed invoices for clients, ensuring accuracy while maintaining timely payment schedules through effective communication with vendors regarding discrepancies or late payments.

● Reconciled financial records, verifying transaction details between bank statements, ledgers, plus accounting systems to identify errors or inconsistencies.

● Collaborated with the finance team on accounts receivable functions, tracking outstanding balances while implementing collection strategies for past due accounts.

● Managed customer billing inquiries, resolving disputes by researching transaction history, then providing documentation to support financial records.

MARYLAND DEPARTMENT OF TRANSPORTATION-CONTRACT POSITION Baltimore, MD Cashier Nov. 2023 – Jan. 2024 ● Compiled comprehensive end-of-day reports documenting all payment transactions, delivering completed financial documentation to supervisors for review and record-keeping purposes.

● Resolved customer billing issues through computer terminal operations, collaborating with the billing department to address payment discrepancies and pricing errors efficiently.

● Managed transactions with varying dollar values, identifying complex cases requiring two-part payments for escalation to management according to established protocols.

● Processed transactions for up to 20 clients during peak periods, maintaining accuracy while delivering excellent customer service throughout busy operations.

● Processed customer payments accurately, reconciling daily cash receipts with register totals while maintaining excellent customer service throughout busy shifts.

● Managed cash handling responsibilities, balancing registers at shift end to ensure all transactions were recorded correctly for accounting purposes.

EDUCATION & TRAINING

COPPIN STATE UNIVERSITY Baltimore, MD Master's Degree - Minor in Non-Profit Law May 2020 Completed coursework in Human Service Administration.

STRIVE/EMPLOYMENT SERVICES Baltimore, MD Certificate July 2025 Completed coursework in 120 Hours of Intense Career Development Training.

ADDITIONAL EXPERIENCE

MARYLAND INSURANCE ADMINISTRATION-CONTRACT POSITION Baltimore, MD Accounts Payable Mar. 2022 – May 2023 ● Delivered consistent 48-hour invoice processing turnaround time, prioritizing urgent payments while maintaining accuracy standards for all financial transactions.

● Maintained relationships with 40-50 vendors regularly, resolving payment discrepancies promptly while ensuring accurate vendor information within accounting systems.

● Managed payment processing exceeding one million dollars annually, maintaining meticulous records while ensuring compliance with state financial regulations.

● Operated the State of Maryland's FMIS accounting system daily across multiple state agencies, ensuring accurate financial data entry and reporting compliance.

● Processed fluctuating volume of 200-350 invoices monthly, efficiently managing peak periods while maintaining accuracy standards for timely payment processing.

● Processed vendor invoices, ensuring prompt payment while maintaining accurate financial records for monthly reconciliation.

GRAY & SON CONSTRUCTION Padonia, MD Accounting Assistant Mar. 2021 – Feb. 2022 ● Managed over 80 client accounts concurrently on a daily and weekly basis, maintaining accurate records and providing responsive service to address financial inquiries.

● Utilized QuickBooks, Excel, and Salesforce daily for managing financial transactions, creating reports, and tracking client accounts with precision and efficiency.

● Processed invoice payments from clients, verifying accuracy while maintaining efficient cash flow for the organization.

● Reconciled customer accounts daily, identifying discrepancies through meticulous review of financial records. ● Collaborated with the collection team on delinquent accounts, implementing effective strategies to reduce outstanding balances.

● Managed key aspects of month-end closing procedures, preparing reports for management review. SOLID STATE OPERATIONS-CONTRACT POSITION Remote Tier III Unemployment Claims Adjudication Specialist, June 2021 – Sept. 2021

● Maintained a 92 percent accuracy rate when processing complex unemployment claims, demonstrating meticulous attention to detail critical for accounts receivable functions.

● Collaborated with finance and auditing departments to process claims, fostering cross-functional communication skills valuable for accounts receivable coordination.

● Operated Pro21 and Oracle database systems for accounting functions, building expertise in financial software platforms essential for accounts receivable management.

● Processed between 10-35 employment claims daily based on complexity, developing transferable skills in detailed financial record review applicable to accounts receivable functions.

● Collaborated with stakeholders to resolve complex unemployment claims, applying financial regulations while ensuring accurate monetary determinations for claimants.

● Managed key aspects of claims processing workflow, verifying income documentation from employers to establish correct benefit amounts.

ALORICA-CONTRACT POSITION Remote Team Lead/Auditor Unemployment Claims Adjudicator, Dec. 2020 – June 2021 ● Verified employment records and documented infractions submitted by employers, reviewing paystubs when employees disputed final payments to ensure accurate claim processing.

● Managed workload of 50-100 active unemployment cases simultaneously, prioritizing critical claims and maintaining thorough documentation for each account.

● Utilized Beacon financial tracking system for processing Maryland state unemployment claims, maintaining accurate records, and facilitating timely benefit distributions.

● Processed approximately 100 unemployment claims weekly while training and auditing Tier I and Tier II Adjudicators, ensuring accurate determination of benefits eligibility.

● Collaborated with the finance team to review unemployment claims, ensuring accuracy while applying relevant policies for proper adjudication.

● Managed key aspects of claims processing workflow, streamlining procedures to enhance efficiency while maintaining compliance with regulations.

SMITH & NEPHEW-CONTRACT POSITION Columbia, MD Accounts Receivables Specialist Mar. 2019 – May 2020 ● Processed between 300-500 invoices monthly, ensuring accuracy in billing details, payment terms, and proper documentation for financial reporting requirements.

● Achieved collection success rates between 38-51 percent across all assigned accounts, implementing strategic follow-up procedures for outstanding invoices, including challenging delinquent accounts.

● Utilized multiple accounting platforms, including QuickBooks, Pro 21, and Oracle, to process financial transactions, generate reports, and maintain accurate client records.

● Maintained over 1,200 active client accounts simultaneously, including delinquent accounts requiring specialized attention for resolution and payment collection.

● Managed portfolio of accounts receivable valued at over $300,000, tracking collections systematically to maintain accurate financial records for timely payment processing.

● Processed customer payments promptly while maintaining accurate records for all transactions, ensuring timely posting to appropriate accounts within established deadlines.

ALTERNATIVE DIRECTIONS Baltimore, MD Assistant Program Director June 2012 – Oct. 2017 ● Tracked payments and donations using Excel spreadsheets, collaborating with the billing department to verify accuracy and maintain comprehensive financial records.

● Maintained productive relationships with 5-15 external partners for program operations, coordinating services and managing vendor accounts to ensure continuous program delivery.

● Prepared bi-monthly CHIP reports on the 15th and 30th of each month, documenting client assistance details for compliance and program evaluation purposes.

● Processed between 20-30 financial transactions monthly across multiple programs, ensuring accurate documentation and timely payment processing for organizational operations.

● Managed program budgets ranging from $50,000 to $150,000, ensuring proper allocation of funds across different nonprofit initiatives while maintaining financial compliance.

● Assisted clients with wrap-around-services and life skills development. Including rides home from incarceration facilities, family integration, housing, obtaining driver’s license or identification cards. Promoting independence, enhancing quality of life. Getting clients prepared for daily routines, social interactions, and skill development within residential settings.

● Collaborated with the program team on budget reconciliation, ensuring accurate financial records for nonprofit organizations.

TECHNICAL SKILLS

Proficient in Calendly, Google Workspace, Microsoft Office 365, Oracle NetSuite, QuickBooks, SAP Concur, Zoom, Oracle, and Salesforce.

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