Customer Service Agent

Location:

Kingstree, SC

Salary:

Posted:

August 13, 2025

Contact this candidate

Resume:

**/**** - **/**** ******** Service Agent

Charter Communications, Charlotte, NC

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

06/2021 - 04/2023 Customer Agent

Iqor, Charlotte, NC

Billing Department for a utility company based out of New York. Inbound calls from customers to pay their bill, handle any disputes regarding the bill amount. Offer solutions to assist the customers with billing issues, setting up payment plans. Offering resources to assist with billing.

09/2020 - 07/2022 Problem Solver

Amazon, Charlotte, NC

shirley-davis Problem Solver, Amazon; Charlotte, NC 2021- Present Maintain customer satisfaction through providing the most quickest, and efficient process to ensure delivery of a quality product that was ordered by the customer. Constant contact with the shipping and dock managers for the correct and expeditious delivery for the receiver

01/2019 - 01/2021 Shift Manager

Mcdonalds, Cornelius, NC

Shift Manager, Mcdonalds; Cornelius, NC 2019-2021 Cash handling, supervision of 5-12 employees, providing some training for new hires, coaching for current employees, dally reports, evaluations, employee performance. Psychology

2 Years of College or a Technical or Vocational School Central Piedmont Community College, Charlotte, NC

Psychology

Bachelor's Degree

Argosy University, Atlanta, GA

This course is being offered to me via online, during which time I work a few days a week at the Breakers Resort. My long term goal is to work with individuals which live in diverse environments and choose to change their way of living. With the proper channels one can overcome life's challenges.

Diploma

High School Diploma

East High School, Rochester, NY

Shirley Davis

112 Lloyd Street, Kingstree, SC 29556

Phone: 843-***-****

Alt Phone: 980-***-****

Email: **********@*****.***

Employment History

Education History

Occupational Licenses, Certificates and Training

04/2016 CPR and First Aide