Jira Administrator Service Management

MOHAMMED AKRAM ALI

Jira Administrator

Hyderabad +919********* ****.********@*****.*** in www.linkedin.com/in/akram-ali-mohammed Profile Summary

Highly Skilled as a JIRA Administrator With 4+ Year of Experience in Jira Software and Jira Service Management for Agile Project and IT Service Management, Confluence for Documentation, And Bitbucket for Version Control. Proficient In Bamboo For CI/CD, And Skilled in Both Oracle and MySQL Databases, With Experience in DC (Data Centre) And Cloud Environments. Known For Optimizing Workflows and Delivering Solutions in Diverse IT Landscapes.

Skills

Jira Software

Jira…Service

Management (JSM)

Confluence

Bitbucket

Cloud & DC

Jira Migration

MySQL

Oracle

Languages

English

Hindi

Telugu

Hobbies

Reading

Traveling

Tech exploring

Experience & Project Activity

Org: UVATION India Private Limited

Role: Jira Consultant 08/2023-07/2024.

1. Configure Jira projects, workflows, issue types, custom fields, and screens to align with business processes and team needs.

2. Manage user accounts, roles, permissions, and groups to ensure secure and appropriate access to Jira resources.

3. Monitor and maintain system performance, including applying updates, patches, and ensuring optimal operation of Jira instances.

4. Troubleshoot technical issues related to Jira functionality, integrations, and performance, resolving problems efficiently.

5. Implement automation rules and custom scripts to automate repetitive tasks and improve operational efficiency.

6. Integrate Jira with other Atlassian tools (e.g., Confluence, Bitbucket) and third-party applications to enhance collaboration and productivity. 7. Create and maintain custom reports, dashboards, and filters to help teams monitor project progress and key performance metrics.

8. Support the migration of Jira instances (e.g., from data centre to Cloud) and ensure minimal disruption during transitions.

9. Provide user training, develop documentation, and offer ongoing support to ensure users fully leverage Jira's capabilities.

10. Ensure compliance with security protocols, data backup procedures, and best practices for managing Jira environments.

11. Migration planning & execution Plan and execute migrations (e.g., Jira Server/Data Centre to Cloud), including assessment, data mapping, and configuration replication. 12. Use Atlassian migration tool Utilize Jira Cloud Migration Assistant (JCMA), Confluence Cloud Migration Assistant, or custom scripts for data and configuration migration.

13. Testing, validation and post-migration support Conduct UAT, validate migrated data, troubleshoot issues, and provide user training and post-migration support. Org: SINDUS

Role: Jira support Engineer 09/2019-12/2022.

1. Troubleshoot and resolve issues related to Jira Software, Jira Service Management, and Confluence. 2. Assist with workflows, custom fields, issue types, screens, and automation rules. 3. Ensure system uptime, analyse logs, and escalate infrastructure or performance issues as needed. 4. Handle user onboarding, role assignments, group management, and permission schemes. 5. Install, configure, and troubleshoot third-party apps and integrations with tools like Git, Slack, or Confluence. 6. Participate in Jira instance migrations (e.g., Server to Cloud), version upgrades, and data validation tasks. Education

MBA(Marketing). SRTIST

2021-2023.

- Jawaharlal Nehru Technological University, Hyderabad. BTech (Mechanical). NITS

2012-2016.

- Jawaharlal Nehru Technological University, Hyderabad. As a Jira Administrator daily activity may include:

Creating, modifying, and deactivating user accounts. Managing permissions and roles for different projects.

Setting up new projects and configuring project workflows. Customizing issue types, fields, and screens, versions and components.as per project requirements.

Monitoring issue queues and ensuring timely responses to issues.

Troubleshooting and resolving issues related to workflows, permissions, or configurations.

Assisting teams with issue linking, sub-tasks, and bulk issue operations.

Installing and configuring plugins or add-ons to extend JIRA's functionality.

Integrating JIRA with other tools such as Confluence, Bitbucket, or third-party apps functionalities organizational needs.

Writing and maintaining custom scripts or automation rules.

Performing routine maintenance tasks such as backups, upgrades, and optimizations.

Providing support to users on JIRA functionality, best practice.

Conducting training sessions or workshops for new users or teams.

Creating documentation and guidelines for JIRA usage within the organization.

Creating and maintaining dashboards and reports for project client.

Ensuring compliance with reporting requirements or SLAs.

Staying updated with the latest JIRA features, updates, and industry trends.

Soliciting feedback from users and stakeholders to improve JIRA workflows and configurations.

Create and manage filters using Jira Query Language (JQL) to generate specific reports and track project data.

Set up and manage integrations between Jira add-ons. (e.g., Script runner, Eazy BI, Big Picture, Zephyr squad, X-ray and third-party Plugins).

As a Confluence Administrator daily activity may include:

Creating and organizing spaces for different teams or projects, ensuring proper permissions and access control.

Monitoring and maintaining content quality, assisting users with content creation, formatting, and organization.

Monitoring Confluence performance, troubleshooting issues, configurations for better performance.

Implementing and performing regular backups.

Migration Process & responsibilities

1. Assess and analyse the existing Jira and Confluence environments, including projects, spaces, users, workflows, and apps.

2. Plan and coordinate the migration strategy, timeline, and tool selection (e.g., JCMA, CCMA). 3. Clean up and prepare the source data and configure the target environment (Cloud or new instance). 4. Execute test and production migrations, ensuring data integrity, permissions, and system functionality. 5. Validate migrated content, including custom fields, automation rules, and integrations. 6. Provide user training and support, helping teams adapt to the new setup. 7. Document the process and hand over system ownership to the long-term admin or support team. 8. Validate the accuracy of migrated data, workflows, and permissions. Monitor system performance and address any technical issues.

9. Provide user support and resolve post-migration challenges. Document the migration results and hand over to the support team.

Database Connectivity with Jira: Managing database continuity with Jira involves ensuring data backup, recovery, and stability to prevent service disruptions. Admins are responsible for setting up automated backups, defining recovery plans, and monitoring database health to detect and address issues proactively. They optimize performance through indexing, query management, and data archiving, ensuring efficient operation. High availability is achieved through replication and failover setups, while strict access control and encryption protect data. Clear documentation and regular training equip admins to handle incidents swiftly, securing database reliability and minimizing downtime in Jira environments.

Script Runner

Script Runner for Jira allows administrators to automate and customize Jira workflows using Groovy scripts. With Script Runner, users can extend Jira’s functionality by writing scripts that automate tasks, trigger actions, validate conditions, and customize Jira behaviours across issues, workflows, and fields. Common use cases include auto- assigning issues, transitioning workflows based on specific triggers, and modifying issue data dynamically. Script Runner also provides built-in scripts and powerful tools like Behaviours, Listeners, and Validators, enabling advanced customizations without the need for deep programming expertise. It enhances Jira’s flexibility and helps teams streamline processes to improve efficiency and consistency. Eazy BI

EazyBI is a powerful Jira plugin for creating custom reports, dashboards, and visualizations. It allows users to analyse Jira data (issues, projects, sprints) and generate detailed insights using various chart types like bar, line, and pie charts. With advanced features such as custom calculations, time tracking, and drill-down analysis, eazyBI helps teams track performance, project progress, and resources. It integrates with external data sources and offers customizable sharing and collaboration options for better decision-making and reporting. Zephyr Scale

Zephyr Scale is a test management tool integrated with Jira that helps teams plan, track, and manage their testing processes. It allows users to create test cases, organize them in test cycles, and track execution results. Zephyr Scale supports automation and manual testing, offering detailed reports and metrics for performance analysis. It integrates seamlessly with Jira, providing a unified platform for software development and quality assurance teams. With advanced permission management, teams can control access levels for various users. Zephyr Scale is highly customizable to fit different project needs and testing workflows. It's designed to improve collaboration, efficiency, and transparency in the testing lifecycle.

Zephyr Squad

Zephyr Squad is a comprehensive test management solution integrated within Jira that helps teams manage and track manual and automated tests. It allows users to create, organize, and execute test cases directly within Jira, providing full visibility into the testing process. With Zephyr Squad, teams can track test execution results, generate reports, and analyse testing metrics for better decision-making. It supports agile workflows, allowing teams to plan and manage tests across different sprints and releases. Zephyr Squad also offers traceability, linking test cases to requirements, user stories, and bugs. The tool is highly customizable, adapting to various testing needs and project structures. Its seamless Jira integration enhances collaboration, ensuring quality assurance is tightly aligned with development.

Power BI

Power BI Analysts are responsible for transforming data into actionable insights using Power BI. They design and develop interactive dashboards, create reports, and analyse data trends. Collaborating with stakeholders, they gather requirements, ensure data accuracy, and optimize reporting processes to support strategic decision making and enhance business performance.

Strengths

Streamlined Jira workflows, increasing project efficiency by 25%.

Integrated Jira with key development tools, enhancing team collaboration and automation.

Managed user permissions and support, reducing helpdesk tickets by 30%.

Developed customized dashboards and reports, improving project tracking accuracy by 20%. Declaration

I hereby declare that all the above-mentioned information is true and correct to the best of my knowledge.

-Mohammed Akram Ali

Signature of the Applicant.

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