Social Worker Clinical

CAROL A. KRUEGER, MS., LCSW-R, CPC, ELI-MP

Post Office Box 271 914-***-**** (h)

** ********* **** 914-***-**** (w) Pound Ridge, NY 10576 *************@*****.***

SUMMARY

A senior clinical social worker, with significant experience in oncology, visual impairment, terminal illnesses and advanced practice in end-of-life care, whose current practice focuses on the discipline of patient advocacy. Previous assignments, along the oncological continuum of care involved a range of clinical interventions: individual, family and group counseling, psychoeducation, advocacy, crisis intervention, end-of-life decisions, existential issues, compassion

fatigue, anticipatory grief, and bereavement. Additionally, Memorial Sloan Kettering Cancer Center funded the coaching certification at the Institute for Professional Excellence in Coaching (IPEC). Significant experience as a business management professional, when owning and operating a small business, provided a solid foundation and perspective on organization and interpersonal dynamics. A broad-based cross cultural five-year experience in Asia contributed to the ability to succeed in diverse work and cultural environments.

PROFESSIONAL EXPERIENCE

MEMORIAL SLOAN-KETTERING CANCER CENTER; New York, NY 1998 to 2020

Patient Representative

Licensed Clinical Social Worker, Memorial Hospital Administration, working in the Department of Patient Representatives, performing the role of patient advocate in nine domains of practice: Patient Rights—knowledgeable of philosophical issues and principles surrounding medical practice, ethical decision-making continuum to end of life, policies for informed consent, capacity/competency and confidentiality and mechanisms for patient rights during research, investigations or clinical trials; Grievance and Complaint Management; Measuring Patient Satisfaction; specializing in Interpersonal Communication around patient-focused issues and liaisons with healthcare providers; Customer Service—developing integrated customer service initiatives; Mediation and Conflict Resolution—intervening in relationships with patients and others in the healthcare environment, promoting reconciliation, compromise or settlement; Crisis Intervention—managing crisis situations and focusing efforts toward the well-being of the patient and family, stabilizing crisis events; Data Management toward performance improvement; and Healthcare Management— managing quality improvement efforts. Covering the following services: Leukemia, Lymphoma, Bone Marrow Transplant, Radiation Oncology, and General Medicine—Pulmonary, Endocrinology, Cardiology, and Renal Services. Additionally, committee member of the Pain and Palliative Steering Committee, co-therapist in the Family Therapy and Bereavement Clinics, member of Comskils Lab in the Department of Behavioral Sciences creating communication training and development modules for healthcare professionals, member of BMT Quality Assurance Committee and Institutional Review and Privacy Board for ethics, justice and public life.

Senior Clinical Social Worker

A member of the multidisciplinary team providing care to patients, families, and caregivers: performing psychosocial assessments; providing psychotherapeutic interventions and skills training in individual, family and group settings; problem-solving and assistance with the provision of entitlements; facilitating patient and family psychoeducation; referrals to outside community and treatment providers both domestic and international; anticipating discharge planning needs and facilitating home care in the outpatient setting; hospice referrals and associated counseling; program development, and community outreach. As a member of the Department of Social Work, serve as consultant in End-Of-Life Care, serve as leader and participate on several Psychosocial Care Teams, provide staff support through the Wellness Program/Resilience Committee, serve on Bereavement Committee providing psychoeducat8ion and group facilitation, and supervise clinical social workers and students. In addition to speaking for community groups, presented at international conferences such as AOSW, APOS, a participant in seminars on ethics, justice and public life.

Senior Clinical Social Worker, Rockefeller Outpatient Pavilion, for the Gynecology Surgery and Medicine Services; for Women’s Health and Wellness; for GI Surgery: Colorectal, Hepatopancreatobiliary; for GI Oncology; for Gastroenterology; for Neurology; and one-day clinic for Integrative Medicine and Pain and Palliative Care. Covering worker for the Thoracic Surgery and Oncology, Melanoma/sarcoma, Plastics and Reconstructive Surgery and Cardiology. Department of Social Work’s End-of-Life Consultant.

Gynecology Psychosocial Care Team Leader. Member Colorectal and Neurology Psychosocial Care Teams. Committee member for Palliative Care Steering Committee, the Family Therapy Clinic, the Bereavement Committee and Compassion Fatigue Initiative. Supervisor of social workers, interns, and summer fellows.

Social Worker, inpatient, for the Intensive Care Unit, for the Urgent Care Center, for Surgical and Post Anesthesia Care Units, for the Hepatobiliary Service both surgical and medicine, for M19 Inpatient Unit (VIP), and for the Pain and Palliative Care Services both inpatient and ambulatory. Covering worker for Leukemia and Bone Marrow Transplant Inpatient Services. Social Work’s End-of-Life Consultant. Social Work Liaison to the Philanthropic Society’s Dream Team.

Social Worker, contingent, for Hepatobiliary and Renal Services, both surgical and medical. Covering worker for Colorectal, both surgical and medicine, GI Oncology, Breast, Gynecology, HIV, and Thoracic Surgical Services, both inpatient and ambulatory care.

THE STAMFORD HOSPITAL, Stamford, CT 1993 – 1995

Patient Representative/Liaison

Assisted in identifying and supporting the needs of patients/families through personal interviews. Appointed as a Liaison between patients/families and the Hospital in exchanging information, providing a grievance mechanism, identifying and resolving problems, and educating staff via clarifying and addressing issues of patient’s/family’s perceptions and expectations of care. Compiled and analyzed aggregate patient response data for distribution to department heads for ongoing review and quality improvement efforts. Evaluated and determined effectiveness of adjustments to increase patient satisfaction.

EDUCATION

Institute for Professional Excellence in Coaching 2020

Certified Professional Coach (CPC), Energy Leadership Index-Master Practitioner (ELI-MP)

Traumatology Institute, Toronto, Canada 2007

Certified Compassion Fatigue Therapist

Smith College School of Social Work; Center for Innovative Practice and Social 2001

Work Education, Northampton, MA

Advanced Practice Certification in End-of-Life Care

Columbia University; New York, NY 1997

Master of Science, Social Work

State University of New York; Purchase, NY 1973

Bachelor of Arts, Psychobiology (Genetics)

Monroe Community College; Rochester, NY 1968

Associate of Liberal Arts

ASSOCIATIONS

Member, American Psychosocial Oncology Society present Member, Master Singers of Westchester 2000 - present

Lifetime Member, Tokyo American Club 1985 –present

SERVICE

Adjunct Professor, New York University, Silver School of Social Work

The Zelda Foster Studies in Palliative and End of Life Care

Invited to teach “Leadership” 2009 - 2010

Smith College School of Social Work; Center for Innovative Practice and 2009

Social Work Education, Advanced Practice Certification in End-Of Life Care

Invited to supervise fellows in 2009 – 2011

New York University, Silver School of Social Work, 2012

The Zelda Foster Studies in Palliative and End of Life Care, Social Work Leadership Fellowship.

Invited to supervise fellows in 2012

PUBLICATIONS

Absolon, P. RN MA OCN ANP-BC., Krueger, C. LCSW (2009). Compassion Fatigue Support Group in Ambulatory Care Gynecologic Oncology. Journal of Gynecologic Oncology Nursing, 19:1, 16-19.

Coyle, N., Manna, R., Shen, M. J., Banerjee, S. C., Penn, S., Pehrson, C., Krueger, C. A., Maloney, E. K., Zaider, T., & Bylund, C. L. (2015). Discussing death, dying, and end-of-life goals of care: Adaptation and initial evaluation of a communication skills training module for oncology nurses. Clinical Journal of Oncology Nursing, 19, 697-702. doi: 10.1188/15.CJON.697-702. PMCID: PMC4962541

Banerjee, S. C., Manna, R., Coyle, N., Shen, M. J., Pehrson, C., Zaider, T., Hammonds, S., Krueger, C. A., Parker, P. A., & Bylund, C. L. (2016). Oncology nurses' communication challenges with patients and families: A qualitative study. Nurse Education in Practice, 16, 193-201. doi: 10.1016/j.nepr.2015.07.007. PMCID: PMC4961044

Pehrson, C., Banerjee, S. C., Manna, R., Shen, M. J., Hammonds, S., Coyle, N., Krueger, C., Maloney, E., Zaider, T., & Bylund, C. L. (2016). Responding empathically to patients: development, implementation, and evaluation of a communication skills training module for oncology nurses. Patient Education & Counseling, 99, 610-616. doi:10.1016/j.pec.2015.11.021. PMCID: PMC4962546

Zaider, T. I., Banerjee, S. C., Manna, R., Coyle, N., Pehrson, C., Hammonds, S., Krueger, C., & Bylund, C. L. (in press). Responding to challenging interactions with families: A training module for inpatient oncology nurses. Families, Systems and Health.

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