Business Analyst Service Delivery

SUMMARY OF QUALIFICATIONS

Results oriented Professional with extensive expertise in Data and Voice Circuit Provisioning, contract reviews, RFQ processes, and pricing negotiations coupled with a broad scope of professional experience in establishing, managing, and maintaining client relationships. Excellent experience in managing multiple projects in addition to sales expertise leading to successful project completion that is mindful of budgetary expectations and goals.

Excellent leadership and organizational skills that promote solid business affiliations with diverse clients at all management levels, as well as the ability to effectively work with internal peers, management, and vendors to efficiently accomplish the goals and objectives of the department and the organization. Displays excellent communication skills and provides clear and concise recommendations for circuit implementation and upgrades of services to both peers and management.

IMPACT SUMMARY

In order to better emphasize the impactful negotiations and vendor partnerships I've developed over the 11 years at Mary Kay, particularly in the area of telecom services, I have developed an effective expertise in strategic negotiations during the selection of top tier vendors that resulted in successfully achieving nearly $4 million in savings. These efforts not only enhanced Mary Kay’s service delivery, but also contributed to the overall efficiency of our operations. It's rewarding to see how these initiatives have positively affected our bottom line while ensuring we continue to provide and receive high-quality services.

AREAS OF EXPERTISE:

Vendor Sourcing and Management.

Data Services Procurement.

Account services.

Telecommunications.

Contract negotiations and implementation.

Legal liaison for contracts and purchasing.

Product Management.

Cost reduction expertise.

EDUCATION

Bachelor Of Science Business Management, Southern University, Baton Rouge, LA (Completed)

PROFESSIONAL EXPERIENCE

Mary Kay Inc., Addison, TX Jan 13 – Jun 24

Sr. Business Analyst

Responsibilities:

Provided account support by assisting with day-to-day operations, addressing inquiries, and ensuring smooth communication between Mary Kay Inc, its consultants and vendors such as AT&T, Verizon, Frontier Communications, Sprint, NTT Communications. Managed order processing, tracked deliveries, and resolved any issues related to product availability, disruptions or billing.

Additionally, have supported account maintenance by updating vendor records and providing product information.

Integral in ensuring a seamless experience for vendors and customers and maintaining strong, positive relationships.

Maintains current inventory of data circuits including local and long-haul carriers. Data includes Circuit ID, location, size, cost, and contract terms and conditions.

Effectively managed vendor relationships by overseeing the entire procurement process, from selecting and negotiating with suppliers to ensuring timely and quality delivery of products and services.

Worked and managed the following vendors, AT&T, Sprint, Verizon, Frontier Communications, Lumen Technologies, NTT Communications to ensure compliance with contractual terms, monitored their performance, and resolved any issues related to quality or service disruption. By maintaining clear communication and fostering strong partnerships, have helped optimize costs, reduce risks, and contributed to the smooth operation of Mary Kay Inc business objectives.

Submits Requests for Quotes for all new circuits and upgraded circuits and services.

Negotiate and manage contracts from all vendors with direct interaction with MK Legal. Played a key role in effective contract negotiations for data services by collaborating with internal executives to identify business needs and ensuring that vendor proposals aligned with those requirements. Have focused on securing favorable terms related to pricing, service levels, and data security while mitigating risks.

Worked closely with Mary Kay Legal and procurement teams to review contract terms, negotiate clauses, and establish clear performance metrics.

Provides detailed information on all circuits and services as required by management.

Provides updates and communication with operations and other technical groups for troubleshooting and issue resolution.

Level 3 Communications, Plano, TX Jun 11 - Dec 12

Sr. Client Services Manager

Responsibilities:

Managed customer base of $600,000 in monthly revenue; maintained and exceeded monthly sales quota of $25,000 in net new revenue.

Managed the relationship between the customer and Level 3 through understanding the customer culture, behaviors, business drivers and needs.

Managed client-facing accounts and responsible for retention and growth for both agents and clients.

Qwest Communications, Plano, TX Nov 01 - Jun 11

Account Consultant

Responsibilities:

Managed a revenue base of $10 million per year.

Provided advanced sales support for Global/National accounts for the duration of the sales acquisition process.

Reviewed and managed assigned orders for all products associated with the Global/National accounts.

Primary point of contact for customers for overseeing all installations and service upgrades.

Participated in on-site and off-site meetings to discuss service requirements and to resolve billing issues.

IP Communications, Dallas, TX Oct 00 - Nov 01

Sales Engineer Manager

Responsibilities:

Responsible for Sales Engineers and Revenue in the Dallas, Oklahoma City, Tulsa, St. Louis, and Kansas City regions.

Trained and managed Sales Engineers in utilizing effective Sales Support techniques resulting in increases profitability and ensuring higher standards of Service.

Effectively handled high pressure situations involving critical decisions requiring sound judgment.

MCI Telecommunications Corporation, Dallas, TX Oct 95 - Oct 00

Implementation Engineer (Jan 00 - Oct 00)

Responsibilities:

Completed and managed assigned order for products including Frame Relay, Internet, and Dedicated circuits for major accounts.

Provided advanced support to the Sales team during the Acquisition process of orders.

Provided Primary point-of-contact support for customers including on-site customer meetings.

Provided Subject Matter Expertise on all products for implementation, process, and procedures.

Arranged and attended customer and vendor meetings to ensure clearly defined service requirements and expectations and ensure proper handling of implementation or upgrades.

Managed all installations of services and attended meetings on-site as required.

Project Coordinator (Jun 98 - Jan 00):

Supported mid-market sales and strategic accounts.

Responsible for ensuring that large, complex orders were implemented and generated income within the established timeframes.

Prepared and delivered customer implementation plans.

Coordinated installation activities of complement implements for data and international circuits services.

Scheduled and participated in service cut-overs with customers and vendors.

Account Service Coordinator (Oct 95 - Jun 98):

Reviewed sales order to ensure accuracy and completeness.

Entered and monitored all sales orders from start to finish.

Scheduled vendors for turn-up.

Interacted with Sales and Coordination departments to include Account Teams, BMIS, SDC, Provisioning, and the local Telco.

AWARDS, RECOGNITIONS, CERTIFICATION, AND ENDORSEMENTS:

Frontier Communications Inner Circle Board Member

Numerous Mary Kay WOW Awards

10 Year Circle of Honor Award from Mary Kay

Level 3 Communications multiple Presidents Club Awards

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