Payroll Professional
Resume:
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Philadelphia, PA
**************@*****.***
EDUCATION AND TRAINING
Certificate
Fundamental of Payroll Principles
Pennsylvania
March 2023
B.S
Health Services Administration
Drexel University, Philadelphia, PA
June 2014
Studied
Human Resources Management
Temple University, Philadelphia, PA
CAREN FRANKLIN
SUMMARY
Driven and certified Payroll/Human Resource Professional, with over 20 years of experience, known for handling job tasks and customer inquiries with poise and confidentiality. With, but not limited to extensive knowledge and experience in core payroll functions, various labor contracts, financial reports, resolving complex payroll related problems, application of managerial principles. A dedicated team player, always looking to tackle higher level tasks and build interdepartmental relationships. SKILLS
● Garnishment Processing
● Payroll Policies and Procedures
● Discrepancy Reconciliation
● Logical and Reasonable
● Workday HMS
● Decision Making
● Wages and Deduction Calculation
● Vacation and Sick Leave Tracking
● Automated and Manual Check
Processing
● Typing and 10-Key Entry
● Organization and Prioritization
● Kronos Workforce Payroll
● Customer Service
● Microsoft Office
● Google Office
● Exceptionally Organized
● Skilled in Advantage/IBM
● Daily Payroll Activities
● Interpersonal and Written
Communication
● Analytical Skills
● Team Leadership
● Staff Scheduling
● Multitasking and Organization
● Time Management
● Office Management
● Handling Complaints
● Workflow Optimization
● Quality Assurance
● Complex Problem Solving
● Internal Controls
EXPERIENCE
PAYROLL PROCESSOR II
School District of Philadelphia Philadelphia, PA August 2024 - Present
● Focus: Calculation and processing of payments for terminated employees, enter detailed data into retirement management system
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● Application of specific investment and tax laws
● Facilitation of audits by providing requested documentation to auditors
● Respond to inquiries with excellent standard of service regarding cases processed and other payroll issues
● Experience in retroactive and accrual adjustments
● Highly detailed processing, data research and confidential communication
● Implement various payroll-related policies, procedures, and regulations to adhere to changing company and governmental standards.
● Accurately process data, validation and transmission for biweekly, payrolls.
● Stay current on investment, state and local tax laws and remedied changes immediately.
● Collaborate with Quality Assurance, Payroll Manager and Supervisor to provide insight into payroll processing.
Perform duties of front desk customer service as needed: professional, knowledgeable, and courteous response resulting in excellent customer service experiences.
FREELANCE - I9 AUDITOR/STAFFING REPRESENTATIVE
Upper Darby Township Upper Darby, PA April 2024 - August 2024
● Assist with recruitment and onboarding for seasonal hiring event.
● Review employer’s documentation to verify the employment eligibility and immigration status of their employees
● Compare I-9 forms to the current employee roster.
● Review the accuracy of sections 1 and 2 and section 3, if any changes have been made.
● Prepare for any necessary corrections.
ASSISTANT PAYROLL DIRECTOR
St. Joseph University Philadelphia, PA December 2022 – March 2024
● Monitor and evaluate performance of Payroll Processor for department workflow efficiency
● Routinely, conduct audit of biweekly payroll runs to ensure accurate transactions - including salary, garnishments and deductions for faculty, adjunct, exempt and non-exempt employees, including various labor contracts and awards
● Daily update and approval of payroll - tax related changes, to ensure compliance with various tax entities and current wage and hour laws
● Identify updates to procedures, internal controls as needed for consistent efficiency
● Regular training to stay compliant with wage and hour laws, tax updates
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● Serve as liaison with Human Resources and I.T. specifically, to collaborate for report creation, resolve Payroll systems issues, assist with streamlining Business Procedures
● Respond to employee inquiries as needed while ensuring appropriate staff is responsive to all University personnel and problems are resolved timely
● Process tax adjustments as needed, in addition to City Wage Tax annual refund requests
● Other administrative duties as assigned from Payroll Director PAYROLL TECHNICAL SUPERVISOR
Philadelphia School District Philadelphia, PA July 2022 – December 2022
● Monitor and evaluate customer complaints; ensure staff is responsive to all District personnel and problems are resolved timely
● Routinely, conduct audit of biweekly payroll runs to ensure accuracy of transactions for District-wide employees
● Produce and approve online checks, direct deposit item changes and deletes
● Serve as liaison with other School District offices, interfaces with other departments for team building and to resolve problems.
● Interview, train new hires
● Oversee work of 2 customer support and 3 payroll processors on staff
● Process and verify a number of banking items, specific to payroll checks
● Order supplies as needed
PAYROLL PROCESSOR II
School District of Philadelphia Philadelphia, PA December 2008 - July 2022
● Focus: Calculation and processing of payments for terminated employees, enter detailed data into retirement management system
● Application of specific investment and tax laws
● Facilitation of audits by providing requested documentation to auditors
● Respond to inquiries with excellent standard of service regarding cases processed and other payroll issues
● Manage department website page, update as needed
● Experience in retroactive and accrual adjustments
● Highly detailed processing, data research and confidential communication
● Implement various payroll-related policies, procedures, and regulations to adhere to changing company and governmental standards.
● Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
● Stay current on investment, state and local tax laws and remedied changes immediately.
● Collaborate with Quality Assurance, Payroll Manager and Supervisor to provide insight into payroll processing.
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● Perform duties of front desk customer service as needed: professional, knowledgeable, and courteous response resulting in excellent customer service experiences.
PAYROLL REPRESENTATIVE
University of Pennsylvania Health System Philadelphia, PA April 2000 - December 2008
● Temporary Lawson Software Upgrade Team Payroll Lead; responsible for overall coordination and representation of UPHS Payroll business requirements to respective Team Sponsor during system upgrade, communication within respective project team, develop materials for and lead/participate in end-user training
● Hands on application of organization and management skills.
● Processed employee garnishments, and withholdings; main communicator for garnishment vendors
● Voided checks and issued stop payment orders to correct payroll discrepancies.
● Reviewed, investigated, and corrected errors and inconsistencies in financial entries, documents, and reports.
● Responded to inquiries regarding payroll and timekeeping with excellent standard of service to timekeepers and management
● Accurately processed data, validation and transmission for bi-weekly payrolls.
● Stayed current on multi-state and local tax laws and remedied changes immediately.
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