Customer Service Administrative Assistant

CHUKWUMAOBI MARTINS OGU

081******** **************@*****.*** Lagos, Nigeria

PROFESSIONAL SUMMARY

Customer-focused and result-driven professional with 5+ years of experience in administrative support, client onboarding, and front-facing customer service roles. Proven ability to manage customer inquiries, resolve complaints, and maintain positive relationships across diverse industries. Adept at coordinating internal teams for seamless order fulfillment and ensuring excellent post-service customer engagement. Committed to maintaining accurate documentation, driving client satisfaction, and supporting operational excellence. CORE COMPETENCIES

Customer Service & Support

Complaint Resolution

Order & Logistics Coordination

CRM & Documentation

Communication & Interpersonal Skills

Onboarding & Client Engagement

Front Desk & Call Handling

Team Collaboration

PROFESSIONAL EXPERIENCE

Advapro Limited – Lekki, Lagos

Project Associate

Jan 2024 – Present

Handled frontline communication, acting as liaison between clients and internal departments.

Ensured swift resolution of client requests while maintaining professionalism and empathy.

Maintained organized records of customer interactions, ensuring easy retrieval and reporting.

Collaborated with logistics and vendors to fulfill service delivery requirements. PROSPA Technologies Limited – Lekki, Lagos

Activations / Onboarding Operations Associate

Feb 2022 – Nov 2023

Managed high-volume customer queries via email, phone, and in-person with efficiency and care.

Oversaw smooth onboarding of new clients, ensuring all services were activated promptly and accurately.

Resolved client concerns and escalated recurring issues to internal teams to prevent repetition.

Delivered consistent follow-ups, maintaining high satisfaction and client retention. Invention Innovation Ideas Limited – Lagos

Project / M&E Officer

Jun 2018 – Jul 2019

Coordinated communication with training participants and stakeholders, ensuring quality service.

Monitored program feedback and logged customer input to improve delivery. Jagsul Nigeria Limited – Lagos

Administrative / HR Officer

Jul 2017 – Apr 2018

Handled in-person and telephone customer inquiries with warmth and professionalism.

Supported resolution of administrative complaints and ensured continuous service delivery.

EDUCATION

Federal University of Technology, Owerri – Imo State Bachelor of Technology (B.Tech), Agricultural Economics Graduated: Dec 2014

LANGUAGES

English – Fluent

French – Basic Working Knowledge

TECHNICAL SKILLS

Microsoft Office Suite Google Workspace CRM Systems Trello Slack Email Handling Call Management

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