Business Analyst Senior

Amir Saeed, PMP

**** ******* ****. **** *****, IL. 60137 312-***-**** **.*********@*****.*** U.S. Citizen SUMMARY

PMP-Certified Senior Business Analyst & Project Manager with a strong track record in business process improvement, strategic project delivery, and technology solutions. Skilled at translating business needs into technical plans and managing full project life cycles. Proven leader in aligning projects with business goals, managing cross-functional teams, and driving measurable improvements. Passionate about bridging business and technology to deliver impactful results in fast-paced environments EXPERIENCE

Zimmer Biomet Warsaw, IN Nov 2021 – Present

Sr. Business Systems Analyst

Zimmer Biomet is a medical technology leader with a heritage of leadership, dedicated to alleviating pain and improving the quality of life for people around the world.

Implemented and optimized SAP Customer Experience (CX/C4C) configuring customer accounts, product hierarchies, and automated email campaigns that boosted sales-team efficiency.

Lead the development and implementation of the Global IT Change Management Policy, collaborating with cross-functional teams to define processes, ensure compliance, and drive adoption across IT and business units.

Lead cross-functional JAD sessions (Sales, Finance, Supply Chain, IT) that captured the “voice of the customer,” translated it into SAP CX requirements, and integrated CRM with S/4HANA + legacy systems—cutting order-to-cash handoffs by 25% and accelerating requirements sign-off.

Optimized change management workflows by integrating ServiceNow and PPM Pro, automating request tracking, and establishing key metrics to monitor compliance and process effectiveness.

Managed Agile delivery in Jira—defining user stories, prioritizing MVP features, and orchestrating sprints and demos to meet deadlines while staying on budget. Projects:

Global IT Change Management Policy – Developed and implemented a standardized policy to ensure compliance, reduce risk, and streamline IT change processes.

Developed Power BI dashboards to track status, environment, and key contact metrics, including unpitched system ownership and provisioning options. Automated monthly reports into quarterly and yearly insights, improving efficiency and consistency. ProMedica Partners Chicago, IL 2019 – 2021

Business Analyst

Led Agile projects with offshore teams to deliver medical practice customer-experience optimization solutions

Analyzed pharmacy practice data for a cloud migration strategy, achieving an 18% efficiency increase and ~$257,000 in annual cost savings.

Utilized Power BI and business intelligence tools to identify clinical strategies, improving patient outcomes and supporting program development.

Primary liaison between business, operations, and technical teams, coordinating project cycles, conducting JAD sessions, and facilitating PI planning for prioritization and issue resolution.

Designed and maintained a proprietary patient portal, boosting revenue by 8% and outstanding payment collection by 94%.

Improved patient encounter documentation by 63%, increasing patient volume by 57% through data-driven restructuring of healthcare practices. Projects:

Utilized Power BI to analyze patient feedback and operational data, identifying key areas for customer experience optimization in medical practices. Developed interactive dashboards to track patient satisfaction metrics, leading to a 20% improvement in engagement scores. Collaborated with clinic teams to implement targeted workflow enhancements, streamlining patient interactions and boosting overall service efficiency.

Assessed pharmacy practice data to identify inefficiencies in storage and workflows. Using BI tools, I evaluated system performance and worked with IT to develop a cloud migration strategy. This improved data retrieval speeds, reduced maintenance costs, and increased efficiency by 18%, saving ~$257K annually.

ZHMP Inc. Addison, IL 2016 - 2019

Business Analyst

Enhanced internal applications, optimizing CRM and inventory management systems to improve efficiency and support business operations.

Gathered requirements to enable customer account creation, product ordering, and email promotions, improving user experience and sales processes.

Managed user stories and tickets in JIRA within Agile frameworks, collaborating with stakeholders on workflow design, site updates, and mock-ups.

Developed BI reports and automated dashboards using SAP HANA and Excel, issuing monthly P&Ls and supporting strategic decisions across Finance, Supply Chain, and IT teams.

Conducted PI planning sessions to streamline project execution and align stakeholders, providing weekly project summaries and prioritizing MVP features. Projects:

Redesigned key features of the wholesale customer portal, including self-service account setup, streamlined product ordering, and promotional email integration. Enhanced user flow and increased customer retention through an improved digital ordering experience.

Developed automated dashboards integrating data from finance, supply chain, and sales teams. Enabled real-time visibility into financial performance and supported strategic planning for high-priority initiatives and reporting cycles. CORE COMPETENCIES

Business Process Analysis - Process Workflows - Risk Assessment Mockups/Prototypes - User Acceptance Testing - JAD Sessions - Software Development Life Cycle (SDLC) - Agile Ceremonies - JIRA - ServiceNow - Planview - User Experience (UX) - Wireframes - Gap Analysis - Data Modeling - User Stories - Sprint Iteration – SQL - Power BI – Tableau - Azure

EDUCATION

Bachelor of Liberal Arts

Al-Azhar University Cairo, Egypt

CERTIFICATIONS & TRAINING

PMP Certified

Microsoft Certified Azure Fundamentals

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