Account Manager Travel Agent

Location:

Nairobi, Nairobi County, Kenya

Salary:

usd 7,0000

Posted:

August 13, 2025

Contact this candidate

Resume:

Mary W. Kimenju

P.O Box ***** – ***** Nairobi

Tel. 254********* Or 254*********

E-mail: ********@*****.***

Skype: mkimenju

To work in a busy challenging and dynamicenvironment to allow room for creativity in performing and fulfilling my duties with the little or no supervision. I am now seeking to be associated with professional organization, where, I will contribute to its growth, productivity and development as I exercise my skills and knowledge to go up my career Education and Professional Qualification:

o Bachelor of Business Administration, Kenya Methodist University o Diploma in Business Management, Kenya Institute of Management o Certificate in Hospitality Revenue Management

PROFESSIONAL EXPERIENCE

Sales Account Manager - Travel Agent

Enashipai Resort and Spa, January 2023 to date

Duties and Responsibilities:

• Manage a portfolio of client accounts to ensure long-term success.

• Develop positive relationships and promptly handle the customer’s requirements.

• Generate new sales by making use of the existing and potential sales networks.

• Resolve customer queries and handle their requirements in a timely manner.

• Negotiate contracts of products and services with the client.

• Supervise the account representatives and sales management team to ensure the number of sales increases.

• Report on the status of transactions and accounts.

• Set and track down sale account targets that are aligned with the company’s objectives

• Monitor the sales metrics regularly.

• Suggest suitable actions that can help improve sales performance and identify opportunities to grow.

Reservation Manager

Enashipai Resort and Spa, July 2019 to December 2022; Duties and Responsibilities:

• Coordinate with sales and reservation team for all room bookings and provide training to all customer service coordinators and assist to resolve all issues.

• Assist meeting planner to analyze all room requirements and collaborate with sales and marketing team to ensure compliance to all revenue management guidelines.

• Manage all guest issues and ensure response to all queries and recommend ways to increase revenue.

• Supervise efficient working of sales associates and provide training to resolve all issues and provide training to employees to maintain all everyday schedule.

• Collaborate with maintenance and operations department to resolve all guest issues and maintain inventory of all guest rooms.

• Forecast all project requirements on everyday basis and ensure achievement of all hotel reservation objectives.

• Manage and ensure resolution of all guest issues and provide training to all new employees for all policies and procedures.

• Oversee reservation administration and provide update to reservation systems and process all requests and manage inventory of all processes and recommend ways to maximize revenue.

• Collaborate with staff development and provide require feedback and assist to answer all incoming calls and manage all online inquiries.

• Represent Hotel in various events and exhibition. Reservations Executive

Enashipai Resort and Spa, June 2011 to July 2019;

Duties and Responsibilities:

o Booking rooms, making hotel reservation for visitors o Resolve conflicts and provide solutions to customers in a timely manner o Responsible for Travel Agent Room Sales for the hotel o Sort reservations received by mail into current. o Report on the status of accounts and transactions o Supervise account representatives to ensure sales increase o Participates in sales calls to acquire new business and/or close on business o Executes and supports the operational aspects of business booked (e.g. generating proposal, TA/TO rates, writing contract, customer correspondence). o Represent Hotel in various events and exhibition. o Conducts daily sales calls and arrange site inspection trips to hotels by Travel agents o Targeting key accounts potential for the company o Develop or grow the business by building successful, long-term client relationships. o Act as the point of contact and handle customers’ individual needs o Correspond with groups and travel agents to answer special requests for rooms and rates. o Managing and handling of Travel agent accounts

Administrative Assistant/PA to MD;

Enashipai Resort & Spa, Sept. 2009 to June 2011;

Duties and Responsibilities:

o Maintain complete and accurate filling system for forms, records and general correspondence. o Manage the Director’s calendar.

o Arrange travel through internal or outside agents. o Schedules meetings, as required; attend meetings, take notes and prepare minutes. o Prepare a schedule of all payments and returns due on behalf of the Director and ensure prompt payment of bills and filling of receipts.

o Liaising with the IT suppliers to ensure all equipments are functioning well. o Handle and reconcile the office petty cash.

o Review and reconcile expenses claims on behalf of the Director. o Handle enquiries, bookings and payments on behalf of the Hotel. o Receive and direct mail as appropriate.

o Act as first point of contact for callers and visitors to the executive office and ensure that these are dealt with promptly, efficiently, courteously and with discretion. Administrative Assistant/PA to CEO;

Braeburn International School; Nov. 2007 to August 2009; Duties and Responsibilities:

o Schedules meetings, as required; attend meetings, take notes and prepare minutes. o Receive, open and sort departmental mail.

o Maintain complete and accurate filling system for forms, records and general correspondence o Taking charge for documents and files.

o Dealing with general enquiries.

o Reporting maturation of any machines in the office. o Receipt and dispatch of typing work from and to the respective offices. o Performs a wide variety of administrative activities; o Assembles materials for analysis and makes reports; o Take initiative in manager’s absence.

o Maintain calendar; ascertain which events require boss’s presence and fix commitments to maximize boss’s time efficiency.

o Arrange travel through internal or outside agents. o Managing Shipments imported and going out for the school i.e books and equipments and update all the records.

Front Office Secretary;

Braeburn International School, July 2003 to Nov. 2007; Duties and Responsibilities:

o Receiving and Making Local and International calls o Receiving and directing visitors/clients to the respective offices/persons o Dispatching and receipt of mail

o Taking messages directing them to the respective persons o Maintaining and updating the institution directories o Typing simple correspondence

o Sending faxes and email

o Ensuring cleanliness is maintained at the reception area REFEREES

Barbara Njoroge

Sales and Reservations

Basecamp Explore

PO Box 753**-*****

Nairobi.

Cell: 254-***-******

Peninah Wamwati

Administrative Assistant

Braeburn School