Hotel n Catering management as my professional

CARRICULUM VITAE

STANLEY NAZOMBE

Hapuwani Village Lodge

Post Office Box 195

Mulanje.

DATE OF BIRTH : 29/10/1992

GENDER : Male

MARITAL ATATUS : Married

NATIONALITY : Malawian

MOBILE PHONE : 099*******/ 088*******

EDUCATION

PROFESSIONAL QUALIFICATION : Hospitality Management. (2011) INSTITUTION : Soche Technical College

AREAS OF STUDY

• Front Office Operations and Administration

• Fundamentals of the Hotel and Catering Services

• Restaurant services and Customer Care

• Housekeeping and Accommodation studies

ACADEMIC QUALIFICATION : Malawi School Certificate of Education. (2010) INSTITUTION : Matindi Private Academy

CERTIFICATE OF ATTENDANCE : Food Safety and Hygiene INSTITUTION : Bluester Hospitality Consultancy

COMPUTER KNOWLEDGE

Experience in the following computer applications

• Microsoft word

• Microsoft excel

• Microsoft power point

WORK EXPERIENCE/EMPLOYMENT RECORDS

From 2013 – 2016 Working with Sun n Sand Holiday Resort in mangochi, where duties and responsibilities were to make sure that all working areas and surrounding are clean all times, preparing the job allocation for the whole week, preparing dairy requisition, preparing monthly report, resolving minor complaints from the guest and other job assigned by the management. 2016-2018 Working with Mwanza Hotel, where duties and responsibilities were to make sure that food and beverage department are cleaned all the time, doing stock taking for food and beverages, making requisitions for food stuff and drinks, preparing monthly reports and other job assigned by the management.

2018 (March to September) Working with sunbird Kara O Mula Country Lodge where duties and responsibilities were to make sure that our customers are satisfied with our services we offer to them all the time, to check all working materials are in place and available all the time, doing stock taking, preparing monthly report and other job assigned by the management.

• 2018- UP TO DATE Working with Hapuwani Villange Lodge where duties and responsibility are to make sure that we are delivering good service to our customers all the time and make sure that they are satisfied, preparing Monthly report, preparing requisition for service area stuffs, taking bookings for conference, preparing invoices after conference service has done, preparing schedule for all functions e.g weddings, engagement, parties meetings etc and other job assigned by the management

AREAS OF PROFESSIONAL EXPERTISE

• Understanding of standard operating procedures in order to provide customers expectations.

• Experience of resolving minor complaints from the customer.

• Providing trainings where is necessary.

• Welcome and directive the customer to the right place/location and provide full information about the place if required.

• Collecting feedback from the customer soon after delivering services.

• Preparing invoices.

• Handlining bookings for meetings (Reservations).

• Prepare and send Quotations.

• Good experience of front desk (Reception)

• Good communication skills

• Competent leadership and organizational skills.

EXPERIENCE AQUIRED

• Ability to learn new things always.

• Highly flexible and ability to work with or without minimum/maximum supervision. HOBBIES

• Travels

• Watching Tv

• Listening to the music

• Interactive with people

REFEREES

Hapuwani Village Lodge Mwanza Hotel

Box 195 Box 174

Mulanje Mwanza

Contact number 099******* Contact number 099******* Sun n Sand Holiday Resort Sunbird Kara O Mula

Box 333 Box 80095

Mangochi Blantyre

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