Program Coordinator Real Estate

ASHLEY STERNES, MBA

TRAINING & OPERATIONS SPECIALIST CRM SYSTEMS INTERNAL COMMUNICATIONS & TEAM ENABLEMENT Dallas, Texas • 202-***-**** • ******.*******@*****.*** • linkedin.com/in/ashleynsternes Client success professional with 7+ years of operational excellence in program coordination, Salesforce administration, and cross-functional project management. Proven track record in process improvement, vendor management, and compliance-driven environments. Skilled in managing complex logistics, developing workflows, and supporting enterprise-scale operations. PROFESSIONAL EXPERIENCE

Fidelity Investments (National Charitable Services ) Westlake, TX 2024 – 2025 Operations & Program Coordinator(Revenue Team)

● Designed and implemented governance workflows and documentation protocols using Salesforce and MS SharePoint, achieving 100% audit readiness while training teams on FINRA/SEC compliance standards.

● Served as a liaison for cross-functional planning meetings, translating business needs into operational enhancements.

● Led department-wide QKIT culture initiative showcasing team contributions to organizational goals and facilitated financial tool onboarding via lunch-and-learn sessions, enhancing team engagement and operational transparency. Thursday Group, Remote, TX 2022 – 2024

Operations Analyst

● Directed 50+ annual enterprise real estate projects, overseeing permitting, workplace standards, and vendor alignment.

● Reduced project delivery timelines by 20% through standardized workflows and documentation frameworks.

● Developed real estate performance dashboards to track milestones, budget variance, and utilization KPIs for executive stakeholders.

Zillow Group, Remote, TX 2019 – 2022

Regional Program Coordinator

● Spearheaded operational rollout of Zillow Offers in Houston, Texas, managing real estate acquisition workflows and pipeline systems for $50M+ annual transactions.

● Led CRM implementation for transaction tracking and executive performance reporting, improving transparency across 200+ monthly deals.

● Integrated feedback from internal stakeholders to improve customer workflows, workplace readiness, and cross-functional alignment.

EDUCATION

Texas Woman’s University, Dallas, TX 2020

Master of Business Administration

University of North Texas, Denton, TX 2017

Bachelor of Science

CORE COMPETENCIES & SKILLS

● Training & Development: Program Leadership • Culture Building • Lunch & Learn Facilitation

• Team Development • Process Training

● Operations Management: Cross-Functional Delivery • Vendor Management • Logistics Coordination • Workflow Optimization • Risk Mitigation

● Technology & Systems: Salesforce Administration • CRM Platforms (HubSpot) • MS SharePoint • Power BI • MS Office Suite (Advanced PowerPoint Design)

● Communication & Collaboration: Proposal Development • Executive Reporting • Stakeholder Management • Documentation Protocols • Compliance & Audit Readiness

Contact this candidate