Mental Health Support Worker
Resume:
NAUSHEEN JAMSHED
* ****** *****, *******, **, M*A1M1
**.*********@*****.***
PROFESSIONAL SUMMARY
Experienced and compassionate Personal Support Worker with a strong background in elderly care, Alzheimer’s support, and mental health assistance. Skilled in personal hygiene, mobility, medication routines including Autozium, and emotional support. Committed to promoting dignity, safety, and well-being through personalized care and teamwork.
AREA OF EXPERTISE
Personal Care & Hygiene – Skilled in assisting with bathing, grooming, dressing, and toileting while preserving client dignity
Alzheimer’s & Dementia Support – Experienced in memory care, using validation techniques and structured routines to reduce confusion and agitation
Mental Health Support – Compassionate care for clients with anxiety, depression, and mood disorders; promotes emotional stability and social engagement
Mobility & Transfers – Proficient in safe ambulation and repositioning using mechanical lifts (e.g., Hoyer lift)
Companionship & Emotional Support – Builds trusting relationships through active listening and empathetic communication
Documentation & Reporting – Accurate record-keeping of ADLs, behavioral observations, and health changes using digital and paper formats
Reactivation & Cognitive Programs – Facilitates group and 1:1 activity to stimulate cognitive function and enhance mental well-being
Team Collaboration – Works effectively with interdisciplinary teams to implement care plans and improve client outcomes
WORK HISTORY
Register Personal Support Worker (HSCPOA)
UHN - Hillcrest Reactivation Centre, ON, Toronto, Canada Jan 2019 – Aug 2025
Delivered personal care and hygiene support (ADL’s) to elderly clients, including those with Alzheimer’s and Parkinson’s diseases.
Provided compassionate care to clients with cognitive impairments including Alzheimer’s and dementia, using validation techniques and memory-enhancing activities.
Reporting to the supervisor about any medical concerns or observations.
Supported clients experiencing anxiety, depression, and mood disorders by offering emotional reassurance and engaging them in calming routines.
Collaborated with interdisciplinary teams to monitor behavioral changes and implement individualized care plans for mental health clients.
Assist the facilitator to leading the residents in the Morning Exercise program
Ensuring that events are well-provisioned, prepared, and that the event takes place on time
Maintain client’s attendance record for daily programs
Planned and ensured that all clients were ready to participate in Reactivation Program and activities
Perform 1:1 with the client to support their cognitive, mental, social and emotional activities
Personal Support Worker Part Time
Leaside Retirement Residence Jul 2015 – Jan 2019
The O’Neill Centre Long Term Care April 2016 – Jan 2019
Maintain a clean environment for clients
Provide personal care, hygiene, and assist in Activities of Daily Living (ADL’s)
Monitor the client’s condition and inform supervisor in case of an unusual change
Assisted clients in feeding, changing and walking
Computer or paper documentation of Activities of Daily Living (ADL’s) and other observation
Support the older person to meet their emotional and psychosocial needs
Assisted residents with ambulation, positioning and transferring using mechanical lifts such as a Hoyer lift
Nausheen Jamshed 647-***-**** **.*********@*****.***
Personal Care Worker
Blue Willows Aged Care, Melbourne, Australia Mar 2011 – Jul 2014
Followed policies and procedures of the care setting
Computer or paper documentation of Activities of Daily Living (ADL’s) and other observation
Prepared trays of breakfast for the residents in the night shift
Assisted residents with bathing, feeding, dressing and daily walks
Recognize and reports changes in resident’s behavior related to their illness or other condition
Provided physical assistance with medication to specified residents
Supported the older person to meet their emotional and psychosocial needs
Assisted residents with ambulation, positioning and transferring using mechanical lifts such as a Hoyer lift
EDUCATION
Bachelor in Commerce Dec 2008
Government Science and Commerce College for Women Karachi
CERTIFICATES AND SKILLS
UHN - PSW Skill Enhancement 2024
Diploma in Personal Support Worker from Academy of Learning College, Canada 2015
Cardio Pulmonary Resuscitation (CPR) from Life Saving Society, Canada 2019
Certificate III Aged care from Lawrence Aged Care College, Australia 2010
Valid Canadian Police Check
Hands-on experience to use Microsoft Windows 7 and Window 8, Microsoft Office 2007-2013 Word, Excel, PowerPoint and Outlook
References Available upon Request
Contact this candidate