Project Management Support Specialist
Resume:
Adaptable professional with a quick-
learning ability and a talent for adjusting
to new environments. Skilled in rapidly
acquiring new knowledge and applying it
effectivley. Driven by a passion for
continuous learning and successfully
navigating change.
PROFESSIONAL SUMMARY
SKILLS AND PROFICIENCIES
Project Management
Team Leadership
Excellent Communication and Negotiation
Skills
Zendesk
Slack,
Google Suite
Fluent in Spanish.
Estrella Immigration
Paralegal: Miami, Florida
November 2023 - September 2024
WORK EXPERIENCE
Miami Dade College
Miami, FL
AA In Biological Sciences
December 2021
EDUCATIONAL BACKGROUND
Marietta, GA 30067
**************@*****.***
www.linkedin.com/in/ailin-estrella-45b469210
AILIN ESTRELLA
Restaurant Brands International - Burger King
Guest Care Support Specialist: Remote
September 2024 - Current
● Handle incoming emails that have been raised to me due to the complexity of the inquiry and legal
concerns, such as discrimination, food safety illnesses, allergens causing hospitalization, theft, etc.
● Document and facilitate communication between
internal employees, general managers, and franchise owners.
● Maintain CSTAT score of 60 %+, solving 80 Zendesk tickets per day, interacting with 150+ guests a day.
● Provided administrative support such as answering phones or scheduling appointments.
● Proofread documents prior to filing them with courts or submitting them to opposing counsel.
● Collaborated with attorneys in all stages of the litigation process. Filed motions with courts
electronically or via hard copy.
● Handled 150+ cases
Hair by Hisham
Salon Manager: Miami, Florida
January 2022 - November 2023
● Managed daily salon operations, including scheduling appointments, customer service, and staff
management.
● Increased customer loyalty and brought in new
customers with targeted marketing and service
strategies.
● Monitored employee performance to ensure quality services were delivered consistently.
● Created social media strategies to increase sales and brand awareness across multiple platforms.
Crocs:
Assistant Manager: Miami, Florida
May 2021 - August 2021
WORK EXPERIENCE
Marietta, GA 30067
**************@*****.***
www.linkedin.com/in/ailin-estrella-45b469210
AILIN ESTRELLA
Sylvester Comprehensive Cancer Center
Patient Access Representative: Miami, Florida
May 2021 - August 2021
● Verified patients' insurance and payment methods during admissions or check-in processes.
● Organized timely and accurate referrals to help
patients obtain health care services and access
available resources.
● Processed patient co-pays, deductibles, and other payments, ensuring resolved conflicts between team members in an effective manner.
● Maintained knowledge of sales and promotions,
return policies and security practices.
● Organized backroom areas to maintain a clean and organized work environment.
● Stocked shelves and supplies and organized displays to focus customer attention on specific items.
● Performed opening and closing procedures including counting cash drawers and preparing deposits.
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