IT Support Professional, Retail Store Associate at Amazon Locker+

Mustafa Rahmani

Herndon, Virginia

*************@*****.*** 571-***-**** LinkedIn

Professional Summary

Detail-oriented IT professional with associate degree in Information Technology. Specializes in technical support, database management, AI tools, and customer service. Proven ability to resolve hardware and software issues, communicate technical concepts, and use project management tools. Possesses certifications in Google IT Support and AI Essentials, and a solid foundation in infrastructure support.

Professional Experience

Retail Store Associate – Amazon Locker+

Amazon Reston, Virginia December, 2024 – Present

● Utilizing Amazon’s proprietary handheld technology and software systems to scan packages, validate barcodes, and manage inventory in real-time.

● Diagnosing and reporting technical issues related to locker hardware and software malfunctions to Amazon technical support teams, ensuring minimal downtime and consistent service.

● Monitoring locker system performance and coordinated with remote support teams to troubleshoot connectivity, power, or sync issues.

● Delivered high-quality customer service by assisting customers with package pickup, returns, and resolving locker or system-related issues.

● Managed inventory control, including receiving deliveries and organizing stock for accuracy and traceability.

Support Team – IT Analyst Intern

Maxx Potential Bon Air, Virginia Aug 2024 – Sept 2024

● Provided front-line IT support in a simulated Agile development environment, using Jira to manage, assign, and escalate technical support tickets.

● Conducted cross-browser compatibility testing and troubleshooting for client-facing websites to ensure responsive design and consistent performance across platforms.

● Participated in daily Agile stand-up meetings, contributing to sprint planning and communicating progress, blockers, and task dependencies.

● Assisted with chatbot integration by reviewing technical documentation and helping identify workflows for improved automation and customer interaction.

● Collaborated with peers in a team-based, professional training environment, simulating real-world IT workplace environment.

● Enhanced technical communication and teamwork skills through continuous feedback and peer collaboration.

● Demonstrated adaptability in managing multiple IT-related tasks, troubleshooting challenges, and responding to evolving sprint goals.

Core Competencies

● Troubleshooting & Technical Support

● Networking & Operating Systems

● Database Management

● HTML & Java

● Jira & AI Tools

Certification & Training

● Enabled Intelligence Bootcamp - Nov 2024

Completed a week-long training in geospatial data labeling for AI/ML applications in defense and intelligence. Gained hands-on experience labeling sensitive data (images, video, text, audio) with high accuracy, teamwork, and security protocols. Training included soft skills and assessments.

● Google IT Support Certificate – July 2024.

Completed 5-course Google specialization via Coursera, covering technical support, networking, operating systems, system administration, and IT security, including hands-on labs. Gained practical troubleshooting and support skills, understanding enterprise IT infrastructure.

● Google AI Essentials Certificate – Aug 2024

Completed a foundational AI course by Google via Coursera, focusing on understanding AI concepts, ethics, and practical applications in business and daily life.

● AWS Cloud Practitioner Essentials Training - In progress

Education

● A.S. in Information Technology, Northern Virginia Community College, May 2022

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