Customer Service Claims Processor
Resume:
Veronica Ruiz
Deerfield Beach, FL *****
***************@*****.***
Professional Summary
Bilingual, English-Spanish Experienced sales professional in the cellphone industry and Customer Service and the Claims Settlement Department.
1. Responsible and proactive professional who takes initiative to anticipate needs and address challenges efficiently.
2. My strong organizational skills allow me to manage multiple tasks effectively while maintaining a high level of accuracy and attention to detail.
3. Assertive when it comes to making decisions and ensuring that objectives are met, while always maintaining a respectful and collaborative approach with both clients and coworkers. 4. Emphatic, striving to understand and support the needs of those I work with. 5. My ability to multitask helps me stay productive without compromising quality, and committing to maintaining a strong work ethic, consistently going above and beyond to achieve success. Work Experience
Claims Settlement Adjuster
Home Safe Claims-Coral Springs, FL
June 2020 to Present
1. As part of the settlement department, my responsibilities include communicating regularly with clients, insurance companies, mitigation companies and customers to ensure smooth processing of claims and settlements.
2. Managing follow-ups to ensure all necessary actions are taken within specified timelines. 3. Additionally, I review and verify documentation to ensure completeness and accuracy. 4. Collaborating closely with the legal department to address any legal concerns and ensure that all settlement procedures comply with relevant regulations and policies. 5. My role is crucial in facilitating efficient and accurate settlements while maintaining strong relationships with all parties involved.
Claims Processor Specialist
Contender Claims-Sunrise, FL
November 2019 to June 2020
1. As a Claims Processor and Internal Auditor, my responsibilities include reviewing and processing claims efficiently, ensuring all necessary documentation is complete and accurate before approving or denying claims.
2. Assessing claims for compliance with company policies and regulatory requirements, identifying discrepancies or potential issues.
3. As an Internal Auditor, I conduct thorough audits to evaluate the effectiveness of internal controls, identify areas for improvement, and ensure that all procedures are followed correctly. I work closely with various departments to ensure adherence to company standards and regulations, providing recommendations to enhance operational efficiency and minimize risks. 4. My role requires strong attention to detail, analytical skills, and a commitment to maintaining the integrity of processes.
Assistant Manager/Sales Associate
Work Service Steam Care Carpet Cleaning-Sunrise, FL June 2016 to October 2019
1. Ensuring polices company are followed.
2. Hiring, training and developing new employees.
3. Resolving customer issues for their overall satisfaction. 4. Organizing employees schedules.
5. Motivating employees to focus on the mission.
Assistant Manager
LEAMSI Valet Parking Services-Deerfield Beach, FL
February 2011 to August 2016
1. Assisting customer whenever necessary.
2. Organizing employee schedule.
3. Taking disciplinary action when necessary.
4. Supporting overall management that follows company best practices. Household Personal Assistant
The Mckegney Family-Port Chester, NY
March 2007 to January 2011
1. Taking care of the daily operations and upkeep of the household. This includes organizing schedules, coordinating appointments, and handling correspondence on behalf of the household members. 2. Assisting with managing household budgets, purchasing supplies, and overseeing any maintenance or service needs.
3. Additionally, I handle event planning, travel arrangements, and errands, ensuring everything runs smoothly and efficiently. I also maintain communication with contractors, vendors, and other service providers to ensure timely and quality service.
4. My role requires a high level of organization, discretion, and adaptability to meet the varied needs of the household.
Cell Phone Sales Representative
Movistar-Lima
March 2001 to January 2007
1. Identifying and reaching out to potential clients, understanding their needs, and presenting products or services that align with those requirements.
2. Managing relationships with existing clients, ensuring their satisfaction and addressing any concerns or issues promptly.
3. Conducting product demonstrations, negotiate pricing, and close sales, all while meeting or exceeding sales targets.
4. Additionally, I kept detailed records of customer interactions and sales activities, providing regular updates and reports to management.
5. My role also involves staying informed about market trends, competitor products, and industry developments to effectively position our offerings and drive sales growth. Education
Broward College in Arts
Broward College - Davie, FL
June 2014 to May 2017
Bachelor's in Corporate Law degree
San Martin de Porres - Peru - Lima
June 2000 to December 2012
Bachelor's in Corporate Law
San Martin de Porres - Lima, Lima
March 2000 to December 2012
Skills
• Spanish
• Microsoft Office
• Motivational Interviewing
• English
Certifications and Licenses
First Aid and CPR
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