Customer Service, Data Entry

JASMINE MCCALL

*** ********* **. **** ***, Paterson, NJ 07501 862-***-**** ***********@*****.*** CAREER OBJECTIVE

Dedicated and adaptable professional seeking to leverage over 10 years of customer service experience in a dynamic, growth-focused organization. Passionate about delivering top-tier support, resolving complex issues, and building lasting customer relationships. Eager to contribute strong communication skills, attention to detail, and a collaborative mindset to a team-driven environment.

PROFESSIONAL SUMMARY

Customer-focused and solutions-oriented professional with over 10 years of experience delivering exceptional service across fast-paced industries. Proven ability to handle high volumes of customer interactions, resolve conflicts efficiently, and maintain excellent client satisfaction. Proficient in multiple CRM platforms and adept at de-escalation, order processing, and cross-functional collaboration. CORE COMPETENCIES

- Customer Relationship Management (CRM)- Conflict Resolution & De-escalation- Call Center & Live Chat Support- Order Processing & Troubleshooting- CRM Tools: Salesforce, Zendesk, SAP, Oracle NetSuite, Agile- Upselling & Retention Strategies- Team Collaboration & Communication PROFESSIONAL EXPERIENCE

Imaging ClerkManpower- Transcore, Union, NJ Dec 2024 – Mar 2025- Reviewed and validated license plate and vehicle images from toll cameras.- Entered and corrected vehicle and transaction data in tolling systems.- Ensured accuracy of tolling records, preventing billing issues. Service Appointment Coordinator- Penske Automotive, Englewood, NJ Jan 2022 – Mar 2022- Scheduled service appointments across six dealerships to maximize daily operations.- Converted inbound service calls to booked appointments, improving customer retention.- Logged customer concerns and escalated critical issues to management. Customer Experience Associate- Rent the Runway, Secaucus, NJ Jun 2019 – Sep 2021- Delivered personalized service via phone, email, and chat with an average of 95+ daily interactions.- Scheduled appointments for in-store styling and bridal consultations.- Handled memberships, coordinated deliveries, and supported service plan sales. Cash Management Service Teller- Loomis Armored, Lyndhurst, NJ Jun 2017 – Sep 2018- Processed and verified commercial currency/check/coin orders with high accuracy.- Maintained compliance and efficiency using specialized cash-handling systems.

Additional Experience: Roles with companies including HelloFresh, AST Fund Solutions, Union Center National Bank, Ricoh, Iron Mountain, The Kintock Group, Clark Security, and Bed Bath & Beyond. Gained hands-on experience in security monitoring, document imaging, client communication, and data entry. EDUCATION

Hudson County Schools of Technology – Career Academy- High School Diploma, 2008 - Focus: General Studies & Medical Office Terminology