Administrative Assistant

MARY MUNROE

Detroit, MI ***** *********@*****.*** 313-***-****

Summary

Administrative professional with expertise in document control, troubleshooting, and process improvement across multiple sectors. Commitment to developing strategic solutions and process improvement for successful initiatives. Demonstrated expertise in project management and leveraging skills and data analysis to drive cost reduction and elevate productivity.

Experience

Site Administrator Via Path /Wayne County Criminal Justice Ctr. 03/2024 – 08/2024 Detroit, MI

• Enhancing system efficiency by troubleshooting and resolving technical issues, leading to business improvements

• Managed documentation and reports, ensuring data accuracy

• Streamlined resource allocation by provisioning and decommissioning tablets, optimizing asset management

• Generated PINs and managed resets, improving user access control

• Team Meetings, Outlook Chat Groups

• Created and edited forms on the Command website

• Evaluated tablets functions, providing seamless user experience

• Researched information

• Facilitated communication by responding to inquiries and grievances, promoting a supportive environment, and improving user satisfaction

Administrative Assistant Arrow Strategies /NSO 09/2023 – 12/2023 Detroit, MI

• Supported the VP of Strategic Initiatives, perfecting workflow efficiency and reducing task time

• Refined calendar management, meetings, events, resulting in improved project completion rates

• Executed compliance by processing financial forms accurately

• Created corporate documents, facilitating smooth communication

• Fostered collaborative team dynamics by organizing regular check-ins, enhancing communication and increasing morale

• Delivered high-quality support through meticulous proofreading, research and timely execution of administrative tasks Program Support Assistant FedItc /TACOM 01/2022 – 08/2022 Warren, MI

• Supported the project leaders by managing schedules and documents, increasing team efficiency

• Maintained accurate payroll and attendance records using SharePoint, executing timely processing

• Responded to inquiries and action items, budgeting, and personnel records

• Prepared reports and correspondence, optimizing administrative processes and data management

• Created and updated excel spreadsheets for tracking, analyzing, and reporting

• In charge of complex calendar management with a focus on proper executive availability allocation

• Responded to questions and addressed, resolved, or escalated issues to management personnel

• Processed travel orders via DTS, optimizing travel coordination and compliance Administrative Assistant Root Staff /Trinity Health 12/2019 – 03/2020 Livonia, MI

• Supported the Director in upgrading education operations, maximizing departmental productivity

• Created analytical charts for programs, improving data driven decision making

• Managed client data with confidentiality and compliance

• Utilizing Survey Monkey for feedback, organizing data for insightful analysis

• Completed abstract forms, aiding in educational program accreditation

• Established and retained computer filing and organization systems for documents on shared drive 2

MARY MUNROE

Detroit, MI 48223 *********@*****.*** 313-***-**** Skills

Advanced MS Office Suite

SharePoint

PeopleSoft

Concur

Kronos

Customer Engagement

Meeting Facilitation

Time Management

Budgeting

Achievement

Formally recognized for playing an instrumental role in the implementation of cost savings measures. Supported Partners, CEOs, Presidents, and Directors through document management, calendar organization and collateral preparation for meetings.

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