Project Coordinator

Mary Ibiam-Nkenke

**********@*****.***, 917-***-****, www.linkedin.com/in/marynkenke

Summary

Experienced Project Coordinator with a strong background in financial services, specializing in managing complex, cross-functional initiatives. Led threat modeling assessments, coordinated risk reporting, and guided teams through secure software development processes within the PDLC framework. Ensured compliance with security standards, facilitated approvals for project changes (IPR/BAF/PCR), and supported teams using enterprise tools like Planview, SiteMinder, and MS Project: reviewed project funding requests, optimized delivery cycles, and improved reporting processes using Power BI and Excel. Proven ability to streamline processes, improve operational efficiency, and deliver projects on time and within budget. Skilled in communicating with stakeholders, fostering collaboration, and maintaining meticulous documentation and reporting for high-stakes projects. Hold certifications in PMP, Cybersecurity Risk Analysis, and Microsoft technologies.

Experience:

Project Coordinator, UBS Financial Services, Inc., May 2024 – May 2025

• Prepare a risk report for each Threat Modeling assessment listing out attack surface, threats, and flaws, and providing remediation guidance

• Conduct deep-diving sessions with development teams. and understand attack surfaces, threats, security controls, and security design flaws.

• Designing, implementing, and maintaining a comprehensive security framework for all applications within the bank. Guiding project teams to resolve complex situations, mitigate risks, and apply PDLC in unique situations; offering support with toolsets (Project Portfolio Portal - in-house tool, MS Project, Planview, Salesforce, SiteMinder, etc.) and coordinating with other offices throughout for IPR/BAF/PCR approvals when required.

• Ensuring the SAP system aligns with business needs, troubleshooting issues, and coordinating with various stakeholders.

• Prepared detailed project reports, presentations, and analyses for C-suite review, highlighting progress, potential risks, and recommendations for strategic decision-making.

• Collaborating closely with development teams to embed security practices throughout the application lifecycle; acting as a subject matter expert on application security best practices within the organization.

• Collect and analyze product and user data from various sources to identify trends, patterns, and insights that can inform business decisions.

• Acquire and maintain a working knowledge of relevant laws, regulations, policies, standards, and procedures.

• Take ownership of the assessment from start to finish. Ensure all assessments are executed promptly by tracking progress within the defined scope and budget and updating project plans accordingly.

• Knowledge of network security architecture concepts, including topology, protocols, components, and principles

(e.g., application of defense-in-depth)

• Knowledge of what constitutes a network attack and the relationship to both threats and vulnerabilities. Project Coordinator, GAL Manufacturing Company, Apr 2018 – Dec 2023

• Provided project management support to various departments, client meetings, checkpoints, and continuous improvements of PMO methodologies.

• Support various project managers in the organization, maintaining documentation and developing appropriate project and technical product artifacts.

• Produced project status reports and managed day-to-day operational aspects of various projects.

• Create and maintain project timelines and Gantt charts.

• Tracked project milestones, identifying potential delays, and reporting on project progress. Track project progress and identify potential risks and roadblocks.

• Collaborated with cross-functional teams to define project scope, deliverables, and timelines, ensuring alignment with organizational objectives

• Performed efficient and accurate data transfer between various information management environments and provided the documentation required for network service levels.

• Monitored the daily progress of projects and provided detailed updates.

• Facilitating team members and client meetings effectively, including regular status meetings by communicating with them effectively.

• Ensuring equipment orders and documentation are sent out on time to customers.

• Ensures that project equipment is ordered on time and accurately accounts for all the assets.

• Ensure project results meet all the requirements regarding technical quality, reliability, schedule, and cost.

• Serve as an effective technical resource for customers who contact them directly for time assistance, high-quality solutions, support, and escalate software requests. Project Coordinator, Goodwill Industries of Greater NY/NJ, Jun 2012 – Mar 2017

• Managed a high volume of emails, including expediting flow or work items, initiating follow-up when necessary, and prioritizing emails.

• Open, review, prioritize, and route mail, replying to routine correspondences.

• Participated in the migration of reports, ensuring seamless data flow and accuracy.

• Collaborate with cross-functional teams to identify data sources and streamline data collection, reducing report development time.

• Prepared detailed project reports, presentations, and analyses for C-suite review, highlighting progress, potential risks, and recommendations for strategic decision-making.

• Worked with application vendors to review the performance of applications.

• Interfaced with internal customers in a consulting capacity.

• Experience in structured problem-solving assignments.

• Collaborate with the DevOps team for seamless software development.

• Responsible for all logistics of meetings, including conference room reservations, teleconference, Zoom, food ordering, and associated meeting logistics. Arranged passes and building access for visitors.

• Proactively and independently organize and expedite workflow and initiate follow-up when necessary to ensure schedules and deadlines are met, particularly with leaders of off-site departments.

• Addressed delinquent accounts and maintained positive vendor relationships.

• Coordinate with Buyers to resolve Purchase Order (PO) issues for timely payments.

• Review vendor statements and resolve disputes in partnership with Finance

• Fostered data security policies and best practices; adhered to information security regulations and guidelines to ensure proper handling and security of firm data.

• Managed all travel requirements for the Chief Information Officer, which included complex international travel, visa preparation, and ground and hotel reservations. Prepares expense reports, tracks reimbursements, and ensures correct credit/debit reporting.

• Prepare and edit reports and presentations using Microsoft Office software (Excel, VLOOKUP, Pivot Table, etc.).

• Coordinate and provide key information with other departments.

• Maintained project documentation, supported Project Managers, and improved PMO processes and methodologies.

• Prepare and submit project reports and deliverables.

• Performed procurement process by overseeing the acquisition of goods and services needed for a project, managing the entire procurement lifecycle from sourcing to vendor management. Collaborated with internal teams and external vendors to ensure timely and cost-effective delivery of materials and services, while adhering to project requirements and company policies. Ensure project results meet all the requirements regarding technical quality, reliability, schedule, and cost.

• Lead efforts to build an effective administrative community.

• Utilized standard corporate tools to record changes, service requests, and problem activities for tracking purposes.

• Leveraged BI tools to optimize the visibility of key operational metrics.

• Ensured compliance with established internal control procedures by examining records, reports, operating practices, and documentation using MS Excel (VLOOKUPs, Pivot Tables).

• Devised a Power BI reporting solution that increased efficiency in reporting generation.

• Followed up on issues and obtained real-time remediation steps and exceptional approvals to maintain workflow.

• Generated weekly metrics reports on AP transactions, summarizing trends and issues.

• Managed customer portals and implemented specific customer requirements.

• Maintained an asset management system to ensure the accuracy and currency of firm assets.

• Fostered data security policies and best practices; adhered to information security regulations and guidelines to ensure proper handling and security of firm data.

• Assisted in budgeting, forecasting, and auditing activities.

• Assisted with BAU training and communications related to OneKYC goals and organizational alignment. Project Coordinator, Citigroup (Citibank), Jun 2006 – Mar 2009

• Utilized standard corporate tools to record changes, service requests, and problem activities for tracking purposes.

• Coordinated and managed multiple high-priority projects simultaneously, acting as a central point of contact for the COO and other C-suite executives.

• Facilitated communication and ensured seamless information flow between the COO, executive leadership, project teams, and external stakeholders.

• Prepared detailed project reports, presentations, and analyses for C-suite review, highlighting progress, potential risks, and recommendations for strategic decision-making.

• Collaborated with cross-functional teams to define project scope, deliverables, and timelines, ensuring alignment with organizational objectives.

• Managed project budgets and tracked expenses, ensuring adherence to financial constraints and identifying opportunities for cost savings.

• Identified potential project bottlenecks and challenges and developed and implemented solutions to keep projects on track.

• Organized and scheduled meetings, including preparing agendas, documenting minutes, and following up on action items to ensure efficient progress. Coordinated logistics for all training sessions, including venue selection (if in-person), virtual platform setup, equipment management, and resource distribution.

• Assisted in the creation of interactive dashboards for the operations team, improving data accessibility and reducing manual reporting.

• Seek out relevant data sources, including new internal and external data sources.

• Guiding project teams to resolve complex situations, mitigate risks, and apply PDLC in unique situations; offering support with toolsets (Project Portfolio Portal - in-house tool, MS Project, Jira, Smartsheet, Planview, SiteMinder, etc.); and coordinating with other offices throughout for IPR/BAF/PCR approvals when required.

• Ensured compliance with established internal control procedures by examining records, reports, operating practices, and documentation using MS Excel (VLOOKUPs, Pivot Tables).

• Devised a Power BI reporting solution that increased efficiency in reporting generation.

• Followed up on issues and obtained real-time remediation steps and exceptional approvals to maintain workflow.

• Collaborated with the IT team to streamline data collection, resulting in a 25% reduction in data processing time.

• Managed customer portals and implemented specific customer requirements.

• Maintained an asset management system to ensure the accuracy and currency of firm assets.

• Fostered data security policies and best practices; adhered to information security regulations and guidelines to ensure proper handling and security of firm data.

• Reduced the average number of open tickets by 85%, improving the ticketing application.

• Assisted with BAU training and communications related to OneKYC goals and organizational alignment. Desktop Support Engineer/IT Technical Support, Cravath, Swaine Moore LLP, Feb 2005 – May 2006

• Diagnosed, resolved, and documented hardware and software network problems and provided end-user training.

• Collaborated with the telecommunication team to troubleshoot T1 lines and company-wide phone problems.

• Fostered data security policies and best practices; adhered to information security regulations and guidelines to ensure proper handling and security of firm data.

• Maintained the operational availability of office computers and printers.

• Maintained an asset management system to ensure the accuracy and currency of firm assets.

• Provided troubleshooting techniques, e.g., user login problems, permissions problems, Windows-based client/server access problems, and network and local printer problems.

• Provided first and second-level technical support and troubleshooting to internal staff, customers, and clients.

• Supported different departments in the law firm, using Live Note, Concordance, iManage document management, and Case Map

Communication and Skills

• Ability to work under pressure and non-traditional working hours if needed.

• Software: Microsoft Word, Excel, PowerPoint, MS Teams, Power BI, Jira, SharePoint, Outlook, SAP Concur Expense, Spendesk, Salesforce, etc. Document Management Systems (iManage, Docuware), and OneNote

• Expense Management: Reconciliation, Reporting, Budget Management, Policy Development

• Financial: Financial Analysis, Budgeting, Forecasting, Record Keeping

• Possess excellent communication skills and the ability to respond professionally in verbal and written communications with all levels of the organization. Leadership

Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores. Education

Baruch College - Certificate Programs: SHRM Essentials of HR Systems, Accounting Principles, and Payroll IAAP CAP Certified Administrative Professional

Cybersecurity Risk Analysis Management Certificate PMP Certification – University of Villanova

Microsoft Certified Professional

Belford University - Bachelor of Science: Computer Science Touro College - Associate of Science: Computer Science

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