Business Development Customer Service
Resume:
Jolene Whitehead
**************@*****.***
Sanford NH 04073
PROFESSIONAL EXPERIENCE
Ambitious banking professional extensively trained in bank leadership, fraud awareness and teller operations and business development. Logical Manager skilled in problem-solving and creative decision-making.
Objective leader with demonstrated success in leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive, and adaptable to dynamic conditions.
Versatile with a background in banking, finance and business development. Consistently and proactively meets and exceeds bank and customer service standards. Ready to tackle any position where my many talents and precious banking experience will be valuable.
Over 20 years of experience in all aspects of banking. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Over 30 years of Customer Service Experience has helped me adapt to many different situations. I have always had stellar reviews and strive to exceed all expectations, internal as well as external. I pride myself on leading by example and actively promote communications, mentoring, and teamwork.
SKILLS
● Business development
● Human Resources knowledge
● Sales professional
● Reporting familiarity
● Relationship building and management
● Staff management
● Policy and procedure improvements
● Team building
● Status reports
● Payment processing
● Team liaison
● Safety and compliance
● Reporting● Supervision
● Problem resolution
● Document control
● Troubleshooting
Mentoring
Assisting in new branch opening process
WORK HISTORY
10/01/22 – Current
Meredith Village Savings Bank
Branch & Business Development Manager
*Assisted in building and opening new Rochester NH Office.
Creating Brand awareness in a new market
Relationship Building
Business Development
Business calls
Retention
Overseeing and managing office and daily duties
Mentoring
Coaching
Problem solving
Troubleshooting
Lead by example mentality
Exceptional customer service
Business Partner referrals
Internal and External Business Partnerships
Community Involvement
Non-Profit Board Member
Adherence to all Bank Policies and Procedures
Loans
5/18/21 – current
Meredith Village Savings Bank
Business Banking Relationship specialist
Business development- Customer follow Ups.
● Sales professional - product knowledge
● Reporting familiarity - documentation Control
● Relationship building and management - Teamwork and moral building
● Retention - expansion of relationships
● Policy and procedure improvements
● Status reports
● Payment processing
● Problem resolution
● Document control
● Troubleshooting
● Preventative maintenance
● Maintenance and record keeping
Business calls
Dead River Company
Service Dispatcher
February 2020-May 2020
Business development- Customer follow Ups.
Sales professional - product knowledge
Reporting familiarity - documentation Control
Relationship building and management - Teamwork and moral building
Staff management - schedule changes
Policy and procedure improvements
Status reports
Payment processing - coding/billing
Problem resolution
Document control
Troubleshooting
Preventative maintenance
Andover Pizza Chef
Customer service/food prep/trainer/Manager
September 2019 -February 2020
Food preparation
Customer service
Trainer
Mentor
Business Promotion
Business Development
Partnership implementation
Recruiting
Sugar River Bank
Bank Manager/Officer/IRA Administrator/Loan Officer
September 2005 - June 2019
Met deadlines by proactively managing individual and team tasks and implementing processes.
Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
Recruited, interviewed, hired and trained employees and implement a mentoring program to promote positive feedback and engagement.
Enhanced bank production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and operations.
Resolved escalated customer issues in a timely manner.
Assesses employee performance and developed improvement plans.
Identified and capitalized on community business opportunities with effective networking
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
IRA Administration including education, distributions, transfers, rollovers, government reporting.
Loan origination
Pizza Chef
Customer Service/Food prep/Manager/Trainer
1991 – 2003
Food preparation
Customer service
Management
Sears Hair Salon
Cosmetologist
1997-1998
Phone correspondence
Product knowledge
Hair services
Hair care instruction
Product sales
EDUCATION
2016
IRA institute graduate
2011
Loan Origination Bootcamp Graduate
1997
Cosmetology License
Cosmetology License (Still Active)
1995
Sunapee High School
Diploma
REFERENCES
Clara Segedy – (603) 831 – 0978
Cat Lacass – 603-***-****
Petroula Beck – 603-***-****
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