Strategic Sourcing Customer Service

Dennis Edwards

Massapequa Park, New York ***** **************@*****.*** linkedin.com/in/dennis-edwards

SOURCING AND SUSTAINABILITY MANAGER

Strategic Sourcing and Sustainability Leader with a proven track record in the paper and publishing industry. Expertise in demand planning, budgeting, production scheduling, and sustainability KPI development. Skilled in leading enterprise-wide sourcing processes and implementing systems that drive efficiency and alignment. Recognized for building strategic sourcing capabilities that deliver measurable competitive advantage.

SKILLS

Printing and Paper Market Customer Service Forecasting Scheduling and Shipping

Sustainability Documentation Collection Organization and Documentation

Microsoft 365 GBPM (Global Book Project Management) EPAT Book Chain Project

EXPERIENCE

Wiley, Hoboken, NJ April 2000 – April 2025

Manager, Materials and Sustainability, November 2020 - April 2025

Managed paper availability for all print suppliers focusing on providing all required information for planning purposes.

Monitored paper costs, ink, glue and other costs for materials globally via industry sources.

Developed strategic relationships with print and paper procurement specialists to ensure that contracts and service level agreements are compliant.

Collected sustainability information from printers to document compliance to the companies’ paper policy.

Provided cost savings opportunities to the business by reducing the basis weight of paper and providing lower cost solutions.

Assisted in providing documentation and answers to sustainability questionnaires that the company identified as a strategic sourcing capability to deliver a competitive advantage in the marketplace.

Manager, Paper Souring and Analytics, August 2016 – October 2020

Coordinated the transition from company purchased paper to printer supplied paper to reduce cost and streamline the manufacturing process of books worldwide.

Collaborated with key business partners to define strategic initiatives, identify potential sourcing opportunities, cost reduction and help drive change.

Developed a Global Paper Strategy to coordinate the use of lower cost stocks, reduce the amount of paper grades that were offered to the business, increasing readily available stock to print.

Reviewed the complete backlist of US titles and standardized papers.

Developed and maintained reporting standards for multiple areas in the supply chain and provide risk analysis to changing market conditions.

Educated vendors on best practices and supplier management to meet service level agreements.

Explored new print options to print domestically while optimizing cost and quality.

Established a paper grade level program with key vendors to ensure flexibility with our print partners to supply similar paper from several sources to keep costs minimal and guarantee supply.

Dennis Edwards **************@*****.*** Page 2

Manager, Paper Planning and Purchasing, July 2005 – July 2016

Provided and maintained a high level of service for internal customers and external vendors.

Authorized the timely and cost-effective purchasing of paper which is the largest raw material that the company purchases.

Maintained current records to achieve the proper operational review of all inventory items.

Controlled finished goods paper costs so internal customers can estimate the costs of printed material.

Coordinated the payments of paper invoices for all paper mill suppliers realizing cash discounts and transferring paper costs to finished goods.

Managed the company’s internal system for accuracy and communicated with internal manufacture coordinators regarding any changes in the system.

Optimized effectiveness of the departments staff and assisted in the development of talent that is productive and valuable to the company.

Created forecasts for suppliers and internal customers for budgeting purposes.

Implemented domestic stocking programs for suppliers to delivery paper for Just in Time deliveries.

Assistant Paper Planning and Purchasing, April 2000 – June 2005

Working knowledge of paper market conditions, paper properties, grades and pricing.

Understanding of paper accounting, analytical skills and accounting skills required to confirm the paper costs for finished goods.

Created daily analysis methods and procedures for the daily review of the demand status of all supplied paper items to order the appropriate stock for inventory items.

Reconciled vendor paper balances of 20 printers to ensure the accuracy of the paper ordering process.

Recorded and verified the accuracy of paper mills invoices to process the invoices for payment.

Processed and tracked all paper claims by obtaining required information.

Provided support to manufacturing and inventory coordinators to meet strict deadlines.

ADDITIONAL RELEVANT EXPERIENCE

American Paper Sales, New York, NY, Customer Service Manager

Coordinated all order scheduling, order placement, tracing and invoicing of various grades of paper to the companies account base.

Apprised customers of orders and shipments in a timely manner.

Monitored customer inventory levels to ensure adequate inventory supplies are on hand.

Managed the activity of several warehouse in the US relating to the importation of paper.

Quoted prices and provide alternative paper grades to acquire new business.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Coursework in Business Administration and Marketing, Villanova University

Pulp and Paper Summer Institute, University of Maine

Senior Professional in Supply Management Certification (SPSM 1, 2 & 3), Next Level Purchasing Association

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