Continuous Improvement Business Process

Melchizedek Alzate, MBA, LSSBB

Metropolitan New York Area · 512-***-**** (Mobile)

***********.******@*****.*** · www.linkedin.com/in/melchizedek-alzate-bpi-analyst/

Professional Profile:

Accomplished Business Transformation and Process Improvement Professional with 15+ years of progressive experience in leveraging continuous improvement tools and methodologies to clearly define current state value streams, eliminate waste, replace redundant/broken processes, and improve overall business strategy execution – aligning business resources in order to execute and implement the future-state, high-performance, sustainable enterprise model. Core competencies include:

· Strategic Planning/Execution · Business/Systems Analysis · Operational/Project Management

· Lean Six Sigma Black Belt · Process Mapping/Engineering · Business Process Optimization

· Data Analytics · Root Cause Analysis · Business Transformation/Change Management

· Predictive Analysis/Reporting · Corrective Action/Preventive Action · Risk Assessment/Management

· Organizational Development · Training & Development · High-Performance Team-Building

· Negotiations/Consensus-Building · Stakeholder Relations · Customer Services Delivery

· Conflict Resolution/Management · Resource Allocation/Management · Information Technology/Management

An innovative, effective strategist, communicator, and leader with the unique ability to communicate and collaborate at all organization levels, create value as the key change facilitator, lead transformation and process re-engineering efforts across the entire organization, and build consensuses among stakeholders in defining strategies, charting courses of action, consummating transactions, and achieving objectives. Bilingual with fluency in English and Spanish.

Career Highlights:

New York Power Authority, White Plains, New York

Process Improvement Leader (Trigyn Inc. Professional Services Recruiting Agency) 03/23 to Present

· Successfully directed a series of impactful process improvement projects, strategically designed to enhance productivity and minimize waste. These initiatives focused on identifying the root causes of challenges, conducting thorough cost-benefit analyses, and developing robust metrics to measure critical success factors. These projects transformed the Authority's work culture, harnessing the power of various process improvement events to create a vibrant, continuous improvement operating system. Led dynamic cross-functional teams to pinpoint key subject matter experts (SMEs), skillfully map current state processes, and identify pain points, risks, and opportunities for enhancement. This collaborative effort established adequate controls and paved the way for comprehensive business process reengineering, ensuring seamless project alignment through engaging storyboards. Championed transformational initiatives by leveraging Lean Six Sigma and Continuous Improvement methodologies while employing essential soft skills to establish strong stakeholder relationships. Acting as a dedicated point of contact (POC) and SME for Readiness Assessment Projects in preparation for the new ERP solution, facilitated an assessment that successfully eliminated annual opportunity costs of $150 million and reduced silo-work throughout the organization, highlighting communication gaps within and between various business workstreams, streamlining processes to foster a deeper understanding of operations and instill a culture of continuous improvement centered around the Value generated throughout the organization.

Avenu Insights & Analytics, Stroudsburg, Pennsylvania 08/17 to 03/23

Client Service Senior Business Analyst/Process Improvement Specialist

Assumed responsibility for conversion of paper-based to electronic workflows for agencies and units of the government of Monroe County, Pennsylvania upon securing employment with a leading area provider of analytics and administrative solutions. Identified challenges in current business processes and orchestrated implementation of future-state solutions, utilizing techniques including shadowing and structured interviewing of subject matter experts (SMEs) within various departments, inspecting and documenting business process models, and creating process flows and operating models in reviewing the unique needs of internal County departments/units and facilitating solutions that addressed not merely future data storage requirements but also the effective, sustainable management of all resources. Solutions eliminated duplicate data entry, dramatically improved efficiencies, reduced ongoing capital investment and maintenance costs, and boosted staff morale while concurrently saving taxpayers millions of dollars and enabling the County to recover costs for the project within one year. Efforts were commended by internal departments and unit s including the District Attorney’s Office, the Office of the Public Defender, and County Detectives and Forensic Units.

Melchizedek Alzate, MBA, LSSBB Page 2

Seton Healthcare Family, Austin, Texas 01/14 to 10/15

Process Improvement Analyst & Trainer/Patient Access Representative II

· Identified and addressed a range of issues negatively impacting the ability of the Public Access Division of a Texas healthcare facility offering family-centered services to secure third-party reimbursements for services rendered. Conducted root cause analyses to determine nature of problem, researching reasons for denials by health insurance providers and identifying deficiencies in basic data entry, diagnostic coding, and other claims processing functions. Developed and implemented corrective measures governing Public Access Division operations including development and implementation of standard operating procedures (SOPs) to address inaccuracies in patient and insurance provider information, a new pre-registration and revenue cycle process that reduced insurance provider denials, phone scripts to assure quality control, manuals and employee training to ensure a thorough pre-registration process, and key performance indicators (KPIs) to monitor stakeholder compliance with new processes. For surgeons’ offices and other external stakeholders, engineered and implemented new electronic processes and policies to ensure accurate and timely provision of diagnostic codes for procedures to be performed and facilitate resolution of any issues prior to rendering of services. Efforts produced a 30% reduction in denials of initial claims and provided the ancillary benefit of improving quality of staff work-life and dramatically reducing employee turnover.

University of Kansas Medical Center, Kansas City, Kansas 06/10 to 12/13

Patient Access Lead Process Improvement Analyst

· Investigated and developed an integrated solution resolving a significant issue involving absences and late cancellations of appointments in the Pediatrics Division of a major Midwestern university-based medical center. Measures created and implemented included a Live Patient Response Policy requiring patients to verbally confirm upcoming appointments or lose them and a Wait List of patients who would be called according to priority, advance notice requirements, and established protocols to fill available appointments. Systems and procedures introduced were effective in maintaining full appointment schedules for physicians, succeeded in increasing revenues by 25-30%, and resulted in personal recognition and advancement to a managerial role. Subsequently, assumed responsibility for preparation of a training manual and instruction of new employees on these procedures

Professional Proficiencies:

Background includes experience and skills including the following:

· Identifying the critical projects and opportunities enabling enterprise and client transformations into high-performance business model…

· Developing project and program plans to transform/re-engineer and streamline work processes and restructure the organization to optimize resources while working to eliminate waste and non-value-added processes...

· Ensuring that the business processes and organizational structure are both aligned and optimized with respect to the enterprise business model and other key initiatives focused on growth, efficiency, and sustainability…

· Conducting meetings and presentations for purposes of disseminating information, soliciting feedback, and building consensuses for strategies and courses of action…

· Delivering significant and quantifiable process improvements and financial benefits across the enterprise as a result of transformation and re-engineering initiatives…

· Aligning business resources in order to execute and implement enterprise future-state, high-performance business models…

· Supporting management/cross-functional teams by communicating enterprise-wide changes to employees and facilitating their adjustment and growth with transformation and re-engineering efforts…

· Incorporating proactive and innovative solutions in addressing business challenges and achieving organizational goals and objectives…

· Employing skills in process excellence, project management, facilitation, problem solving, transformation acceleration, and value creation to drive achievement of required outcomes…

Melchizedek Alzate, MBA, LSSBB Page 3

Experience:

New York Power Authority, White Plains, New York

Process Improvement Leader (at Monroe Staffing/Lighthouse Professional Services Recruiting Agency) 03/23 to Present

Avenu Insights & Analytics, Stroudsburg, Pennsylvania 08/17 to 03/23

Client Service Senior Business Analyst/Process Improvement Specialist

Maximus Federal Services, Inc., Wilkes-Barre, Pennsylvania 12/16 to 06/17

Process Improvement Appeals & Adjudication Specialist (at Aerotek Recruiting Agency)

Blue Sky Medical Staffing, New York, New York 10/15 to 11/16

Project Manager/Lean Six Sigma Black Belt Consultant

Seton Healthcare Family, Austin, Texas 01/14 to 10/15

Process Improvement Analyst & Trainer/Patient Access Representative II

University of Kansas Medical Center, Kansas City, Kansas 06/10 to 12/13

Patient Access Lead Process Improvement Analyst

Education:

Webster University, Kansas City, Missouri

Master of Business Administration (M.B.A.), December 2017

· GPA: 3.82/4.00

City University of New York (CUNY) = Queens College, Queens, New York

Bachelor of Arts (B.A.), Political Science/International Business, February 2007

· GPA: 3.83/4.00 · National Dean’s List (4 Years Consecutively)

· Phi Theta Kappa International Honor Society · Beta Kappa/Pi Sigma Alpha National Political Science Honor Society

Professional Development:

· Lean Manufacturing Six Sigma Black Belt Certification, October 2017

(Trained by Master Black Belt Johnson Community College, Overland Park, Kansas)

Other Distinctions:

· Published Author in “Authors of Tomorrow” Anthology, Elder Leemaur – Publisher, 2006

· Prestigious Alumnus Award, SUNY Brooklyn Educational Opportunity Center, 2003

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