Human Resources Talent Acquisition

MONIQUE CUNNINGHAM-NEVEL

• **************@*****.*** • 813-***-****

HTTPS://WWW.LINKEDIN.COM/IN/MONIQUECNEVEL-/

PROFESSIONAL SUMMARY

Dynamic and results driven HR professional with extensive experience in retail management and healthcare human resources leadership. Proven track record in overseeing store operations, managing high performing teams, and driving HR initiatives to enhance employee performance, engagement, and retention. Expertise in talent acquisition, training and development, conflict resolution, and labor relations. Adept at aligning HR strategies with business goals to create a productive and positive work enviornment. Skilled in regulatory compliance, policy development, and fostering a culture of continuous improvement. EMPLOYMENT HISTORY

SENIOR MANAGER HUMAN RESOURCES

HUMAN RESOURCES BUSINESS PARTNER

Healthmap Solutions

Feb 2020 - July 2025

Tampa, FL

Lead HR initiatives, fostering a collaborative culture and driving talent acquisition strategies to enhance employee engagement.

Partner with leadership to streamline HR processes, ensuring effective communication and alignment with organizational goals.

Implement strategic HR policies, achieving measurable improvements in workforce productivity and retention rates.

Oversee compliance and policy adherence, ensuring compliance with labor laws and regulations.

Enhance organizational culture by designing initiatives that boost employee morale and productivity, resulting in a thriving workplace.

Utilize data-driven insights to optimize talent management processes, leading to improved efficiency and strategic workforce planning.

Provide leadership in handling complex employee relations issues, conflict resolution, and policy development.

Led diversity and inclusion initiatives, improving workplace engagement and performance.

Manage performance evaluation systems, ensuring alignment with business objectives and employee growth. CO-MANAGER

ASSISTANT MANAGER MARCH 2011-2013 Mar 2011 - Feb 2020 Walmart Tampa, Florida

Guided team of Assistant Managers to enhance performance and efficiency.

Investigated and resolved EEOC claims, ensuring compliance and fairness.

Researched and implemented effective leadership training programs.

Counseled staff on HR policies, improving understanding and adherence.

Facilitated team collaboration and communication, promoting a positive work environment that encouraged innovative problem-solving and employee engagement.

Analyzed performance metrics to identify trends and implement strategic initiatives, resulting in measurable improvements in departmental productivity.

Led cross-functional teams to successfully implement new HR policies, ensuring compliance and enhancing employee satisfaction across the organization.

Streamlined inventory processes, reducing shrinkage and boosting product availability, enhancing customer satisfaction and store performance.

Conducted market analyses to align product offerings with customer preferences, driving sales growth and competitive advantage.

DIRECTOR OF TRAINING AND DEVELOPMENT Mar 2009 - Mar 2011 Creative Recycling Systems

Managed recruitment, onboarding, and training for new employees for 7 facilities throughout the Northeast.

Developed a cutting edge e-learning platform, modernizing training delivery and increasing employee skill acquisition and compliance rates.

Mentored and coached team leaders, empowering them to drive their teams effectively, which contributed to a more cohesive and motivated workforce.

Led multi-functional teams to implement innovative training solutions, enhancing employee engagement and boosting productivity across departments.

Optimized training metrics to identify skill gaps, implementing targeted initiatives that improved employee proficiency and compliance.

Pioneered digital learning strategies, transforming traditional training methods and elevating learning outcomes.

Cultivated a mentorship program, empowering employees to achieve career growth, enhancing retention and job satisfaction.

Revamped training frameworks, integrating technology to enhance learning efficiency and employee performance across multiple facilities.

Strategized long-term training initiatives, aligning with organizational goals to ensure sustained employee development and operational excellence.

CUSTOMER SERVICE MANAGER Jul 2006 - Mar 2009

Creative Recycling Systems Tampa, FL

Implemented new communication strategies to proactively address customer needs, resulting in enhanced client satisfaction and loyalty.

Analyzed customer feedback to identify trends and develop targeted solutions, improving service delivery and retention rates.

Developed and executed customer engagement initiatives, achieving measurable improvements in service quality and customer retention.

Provided ongoing support and training to team members, enhancing skill sets and boosting overall team performance and morale.

Facilitated team workshops to enhance communication skills, resulting in smoother interdepartmental collaboration and improved customer satisfaction.

Introduced a new customer feedback system, enabling real-time issue resolution and enhancing the overall customer experience.

Optimized resource allocation by analyzing team performance metrics, enhancing productivity and operational efficiency.

Launched a digital tracking system for customer inquiries, streamlining response times and boosting service efficiency.

Coordinated with IT to integrate CRM software, aligning customer data processes and improving service response accuracy.

EDUCATION

BACHELOR OF ARTS

BUSINESS COMMUNICATIONS

University of South Florida

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