Customer Service Data Entry

Beroski Huguley

Concord, CA ***** ************@*****.*** +1-925-***-****

Professional Summary

Versatile and detail-oriented administrative professional with a strong background in team leadership, customer relations, and program coordination. Experienced in managing scheduling, documentation, and internal communication across multiple departments. Known for adaptability, problem-solving, and a solutions-focused mindset. Proven ability to coordinate projects, maintain organized systems, and provide high-quality support to both executive leadership and clients.

Core Skills

Administrative Support • Office & Program Coordination • Customer Service • Project Management • Data Entry • Conflict Resolution • Time Management • Microsoft Office Suite • Adobe Illustrator • Team Leadership • Communication

Professional Experience

Defensive Line Coach & Private Trainer Oakland Technical High School — Oakland, CA

August 2023 – Present

- Lead communication, scheduling, and coordination for athletic programming.

- Mentor and guide student-athletes on leadership, time management, and performance development.

- Collaborate with staff to develop weekly plans, monitor progress, and adjust training schedules.

- Design individual development plans and track performance outcomes.

Direct Service Provider Cordelia Adult Residential Care — Alameda, CA

September 2023 – June 2025

- Delivered personalized client care and maintained accurate documentation.

- Coordinated with healthcare professionals and families to ensure consistent communication.

- Monitored client health records and reported condition changes promptly.

- Maintained clean environments and tracked daily activities per compliance standards.

Inventory Control Specialist Joann Distribution — Opelika, AL

October 2018 – June 2023

- Managed inventory audits and maintained accurate warehouse records.

- Trained and guided staff on handling defective goods and inventory protocols.

- Maintained documentation and reporting for inventory discrepancies.

- Operated warehouse equipment including pallet jacks and cherry pickers.

Customer Service Representative Conduent — Raleigh, NC

April 2017 – May 2018

- Responded to high-volume customer inquiries with professionalism.

- Used conflict resolution and empathy to de-escalate concerns.

- Adhered to performance standards while balancing efficiency and quality.

- Maintained detailed records of interactions and resolutions.

Account Manager Tova Inc (AT&T Solutions) — Raleigh, NC

September 2014 – July 2016

- Built client relationships through B2C marketing and service presentations.

- Delivered consistent results by tailoring customer communication and sales plans.

- Addressed billing and technical issues through prompt follow-up and assistance.

- Supported territory outreach and client engagement strategies.

Education

Bachelor of Science in Recreation Management

Shaw University — Raleigh, NC, May 2016

Associate’s Degree in Liberal Arts & Sciences

Contra Costa College — San Pablo, CA, May 2013

San Jose City College — San Jose, CA, December 2011

Achievements & Leadership

• Two-sport college athlete (Football, Track & Field); Team Captain

• 2x All-State & All-County Defensive Lineman; Bowl Champion

• Placed at Wake Forest Invitational (Shot Put)

• 3.5 GPA during academic career

Contact this candidate