Patient Care Medical Assistant

CECILE JAHANZEB

Phlebotomist/Medical assistant

DETAILS

******.********@*******.***

949-***-****

SKILLS

• Team Player

• Fast Learner

• Problem Solver

• Highly Dependable

REFERENCE

Reference available upon request

SUMMARY

As a dedicated and compassionate professional with experience in switchboard operations, medical assistance, and phlebotomy, I am eager to contribute my skills to your esteemed team. My commitment to providing exceptional patient care and efficient communication aligns perfectly with your organization's values. I am excited about the opportunity to support your mission and enhance the patient experience through my expertise and enthusiasm for healthcare. EXPERIENCE

Feb 2007 — Current

Home Maker

Self, Aliso Viejo

Jan 2003 — Feb 2007

Phlebotomist

Westcliff Laboratories, Newport Beach

Expertly performed blood draws with high patient satisfaction rate Streamlined lab processes, reducing wait times

Trained and mentored new phlebotomists, enhancing team efficiency

Maintained strict adherence to safety protocols, ensuring zero incidents

Utilized advanced techniques for difficult draws, increasing success rates

Developed strong rapport with patients, fostering trust and comfort Managed inventory and supplies, reducing costs

Collaborated with healthcare teams to improve patient care outcomes

Conducted quality control checks, ensuring accurate test results Achieved recognition for outstanding service in patient care excellence

Aug 2001 — Jan 2003

Medical Assistant

Family Medicine Center, Anaheim

Streamlined patient intake, boosting efficiency.

Administered vital tests, ensuring accurate patient assessments. Managed scheduling, reducing appointment wait times. Assisted in minor surgeries, enhancing patient care quality. Maintained patient records, improving data accuracy. Coordinated with healthcare teams, fostering seamless communication.

Educated patients on procedures, increasing satisfaction scores. Handled billing inquiries, resolving issues swiftly and effectively. Trained new staff, elevating team performance and morale. Implemented new protocols, enhancing overall clinic operations. Jan 1999 — Jan 2000

Switchboard Telephone Operator

Walnut Manor, Anaheim

Managed high-volume calls, ensuring seamless communication flow.

Provided exceptional customer service, enhancing client satisfaction rates.

Efficiently routed calls, reducing wait times and improving response rates.

Trained new operators, boosting team productivity and performance.

Utilized advanced switchboard technology for optimal call handling. Resolved inquiries swiftly, increasing first-call resolution rates. Maintained accurate call logs, supporting data-driven decision making.

Collaborated with departments to streamline communication processes.

Demonstrated strong multitasking skills in a fast-paced environment.

Achieved recognition for outstanding service and operational excellence.

EDUCATION

1987 — 1990

Bachelor of Science in Restaurant Management

Philippine Women's University, Philippines

2000 — 2001

No Degree in Medical Assistant

Bryman, College

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