Customer Service Representative

Cincheska King Resume

Objective:

Dedicated and detail-oriented professional with over 10 years of customer service experience, seeking to leverage my skills in communication, problem-solving, and client relations to enhance customer

satisfaction in a dynamic service environment.

Skills:

- 10+ years of customer service experience

- Strong communication and typing skills

- Proficient in handling complex customer inquiries

- Computer skills (10+ years)

- Problem-solving and conflict resolution

- Adaptability in fast-paced environments

- Assembly and quality inspection experience

Work Experience:

Customer Service Representative

Concierge Contact Center - Athens, GA

June 2021 - September 2022

- Scheduled, canceled, and modified appointments for medical and dental offices, ensuring patient needs were met efficiently.

- Managed communications for a law office, electrical company, and baking company, handling messages with accuracy and professionalism.

- Delivered excellent service by addressing customer inquiries promptly, contributing to increased client satisfaction.

Machine Operator/Assembler

Hitachi Astemo - Monroe, GA

August 2023 - August 2024

- Assembled and labeled components, ensuring product quality while maintaining a strong focus on meeting production deadlines.

- Worked collaboratively with team members to achieve efficiency goals and maintain smooth operations.

Agent Representative

Dial America Marketing - Athens, GA

June 2015 - May 2016

- Assisted customers in placing orders, signing up for healthcare memberships, and verifying credit card information.

- Provided professional support by ensuring customer concerns were addressed and resolved, leading to a high rate of customer retention.

Education:

High School Diploma in General Studies

MACHS - Monroe, GA

August 2001 - May 2005

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