Mental Health Substance Abuse

Rasheda Lindsey

New Bern, NC ***** +1-347-***-**** **********@******.***

Professional Summary

Compassionate and dedicated Direct Support Professional with over 4 years of hands-on experience in providing personalized care to individuals with mental health challenges, substance abuse disorders, and intellectual and developmental disabilities (IDD). Experienced in offering behavioral support, crisis intervention, and assistance with daily living activities (ADLs) to enhance patient well-being and independence. Demonstrated ability to build trusting relationships with clients, provide emotional support, and ensure safety while adhering to professional standards. A strong background in customer service and leadership, with a commitment to providing person-centered care in both community and residential settings.

Core Competencies

Mental Health & Behavioral Support

Substance Abuse Recovery Support

Intellectual & Developmental Disabilities (IDD) Assistance

Crisis Intervention & De-Escalation

Person-Centered Care Plans

Medication Management & Reminders

ADLs (Activities of Daily Living) Assistance

Client Advocacy & Emotional Support

Documentation & Record Keeping

CPR & First Aid Certified

Strong Communication & Teamwork

Professional Experience

Personal Care Assistant (PCA)

Wilson Home Care – New Bern, NC

June 2019 – Present

Provide personalized support to individuals with mental health, substance abuse, and IDD challenges, assisting with ADLs such as hygiene, mobility, and medication reminders.

Create a safe and supportive environment for clients, using crisis intervention and de-escalation techniques as needed.

Develop and implement individualized care plans in collaboration with families and healthcare providers.

Document client progress and any changes in conditions, ensuring accurate records for ongoing care.

Encourage emotional well-being through companionship and supportive conversation, addressing any mental health needs.

Supervisor & Direct Support Professional (DSP)

RHA Health Services – New Bern, NC

June 2023 – July 2024

Supervised a team of DSPs while providing high-quality, person-centered care to individuals with intellectual and developmental disabilities (IDD).

Ensured that clients received personalized care to support their mental health, daily living activities, and overall well-being.

Implemented and monitored care plans, collaborating with families, healthcare providers, and team members to ensure clients’ needs were met.

Conducted regular training sessions and provided ongoing support for team members to enhance service delivery and improve client outcomes.

Assisted with behavioral support, crisis intervention, and de-escalation techniques to maintain a safe environment for both clients and staff.

Documented client progress, reported incidents, and ensured accurate record-keeping to maintain compliance with company and regulatory standards.

Shift Supervisor

Food Lion – New Bern, NC

June 2020 – November 2022

Supervised daily store operations while ensuring that team members provided excellent customer service.

Managed conflict resolution and supported team members in de-escalating stressful situations.

Worked collaboratively with team members to create a positive, inclusive environment for both customers and employees.

Developed strong communication skills that have been valuable in providing emotional support and building trust with clients.

Assistant Manager

Family Dollar – New Bern, NC

March 2019 – September 2021

Managed store operations, including employee training and maintaining a safe and organized store.

Utilized conflict resolution and problem-solving skills to handle customer concerns and maintain a peaceful atmosphere.

Led a team in ensuring that all store protocols were followed, which has helped refine my ability to create structured, supportive environments for individuals in care.

Education

High School Diploma

Saint Gregory High School – Hemet, CA

May 2021 – August 2023

Certifications

Personal Care Assistant (PCA) Certification

CPR & First Aid Certified

Professional References

Available upon request.

Contact this candidate