Customer Service Starbucks Barista
Resume:
Kendra Draughn
Cary, NC *****
*************@*****.***
Looking to find employment in Customer Service in hopes to extend my already ample Skills. Authorized to work in the US for any employer
Work Experience
Barista
Southern Foodservice Management-NORTH CAROLINA
November 2022 to April 2024
Cash handling, beverage preparation, food service
Team Member
Sky Zone-NORTH CAROLINA
March 2020 to August 2022
Starbucks Barista
Aramark-Durham, NC
November 2017 to April 2018
Beverage preparation, customer service, cash handling, etc. Starbucks Barista
Harris Teeter-Durham, NC
April 2017 to November 2017
Food and beverage preparation, customer service, cashier, customer service. Starbucks Barista
HMS Host-Durham, NC
October 2016 to April 2017
Beverage preparation, customer service, cashier.
Barista/Cashier
Starbucks Coffee Company-Durham, NC
January 2011 to October 2015
Customer service, food and beverage handling, cash handling Team Member
McDonald's-Durham, NC
December 2012 to March 2014
The gap between jobs was an area in my life where I was having a very hard time figuring out what career path best suited my character. I have since found where I want to go in life, pursued it and accomplished/completed the steps required to do so. Education
Some college in Criminal Justice
Strayer University-North Carolina - NORTH CAROLINA October 2020 to Present
Certificate in Phlebotomy
Durham Technical Community College - Durham, NC
January 2017 to May 2017
Administrative assistant
Center for Employment Training - Durham, NC
September 2013 to June 2014
High school diploma
C.E. Jordan Senior High School
2003 to 2007
Skills
• Customer Service
• Shift Supervisor
• Barista Experience
• Anatomy Knowledge
• Coffee Experience
• Physiology Knowledge
• Medical Coding
Certifications and Licenses
Driver's License
February 2020 to August 2025
Assessments
Work style: Professionalism — Proficient
October 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Food service: Customer situations — Proficient
October 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Summary of Skills
● Skilled in coordinate patient care and office management responsibilities
● Able to manage all aspects of patient scheduling
● Able to handle all patient calls while using professional tone and exceptional judgment
● Understand and practice all patient check in/out procedures
● Willing to perform miscellaneous office duties as needed
● Very skilled and experienced with customer service
● Very Knowledgeable of HIPPA, CLIA, OSHA
● Highly Knowledgeable in verifying insurance
● Practice PPO, POS, EOB
● Knowledge of Medical Terminology and Anatomy
● Working knowledge of Billing and Coding
● Able to compile data for financial reports
● Able to complete patient insurance forms
● Proficient in appointment calendar maintenance
Summary of Personal Traits
● Energetic, determined, cheerful, easy to work with, dependable.
● Able to multitask, follow directions and take the lead when necessary.
● Honest, reliable, hardworking, goaloriented.
● Able to produce and complete tasks accurately to the very best of my knowledge.
•Able to draw blood.
● Willing to advance and to enhance my knowledge wherever necessary and able.
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