Human Resources Business Partner

Khem Gafoor

** ********** *****, ***********, ** M1B1Z1

Tel :647-***-****; email: *******@******.***

OBJECTIVE: Seeking a challenging and motivating full-time opportunity as a Senior Human Resources Business Partner in a dynamic organization.

Skills:

• Ability to manage a team in a stressful environment.

• Confidence and mature presence; effective relationship management skills

• Experience with public and private organizations executive compensation programs/ASO Benefit Plans and Group Health Plans.

• Ceridian Dayforce recruitment and hiring process, Indeed -Job postings; Workday – Benefits module, SAP-HCM- Employee Central module, ServiceNow Delivery System.

• Strong unionized experience (OPSEU, SEIU, ONA, CUPE) understanding Labor Relations and negotiations.

• Ability to manage multiple priorities, meet deadlines and manage work output independently.

• Solid decision-making and advisory skills

Professional Experiences:

Human Resources Business Partner – June 2024-April 2025 Skilled Trades Ontario

• Provided strategic advice to leadership across various levels in the organization on employee and labor relations guidance on interpretation and application of policies and procedures, the collective agreement and employment related legislation.

• Coached, consulted and collaborated with client groups to ensure balance in meeting their business and resource objectives while aligning HR’s functional strategy, especially related to performance and attendance management processes, including situations requiring discipline.

• Provided expert advice, guidance, in areas of; job evaluation, compensation, and talent solutions, including related policies and procedures.

• Participated with leaders as necessary in the resolution of employee and labour relations issues. Function as an investigator in the complaint management process, including performing routine workplace investigations and making recommendations for resolution.

• Supported the Disability Management vendor in the administration of Disability Management Programs, accommodation and return to work planning as needed and right.

• Contributed effectively to problem resolution with client groups and unions, including participation in tripartite meetings as well as mediations and arbitration.

• Advised people leaders on collective agreements and employee relations matters.

• Worked collaboratively on various Projects and colleagues within the department to streamline organizational goals.

Khem Gafoor

40 Littleleaf Drive, Scarborough, ON M1B1Z1

Tel :647-***-****; email: *******@******.***

• Led and supported change management initiatives to drive organizational effectiveness and cultural transformation- i.e. new CA discussion highlighting changes that may impact everyday activities.

Manager, Benefits- February 2023- February 2024

Extendicare Inc.

• Fostered relationships with key stakeholders within assigned client groups and collaborated to provide support and advise on Human Resources / Benefits /Payroll processes, programs, and other business driven HR deliverables.

• Managed, coached, advised, and guided a team of three (3) on everyday practices and expectations, aligning feedback with organizational goal promoting a customer-oriented service delivery approach.

• Collaborated closely with the Director, Payroll and Benefits to implement Strategies and in close cooperation with division/department management.

• Oversaw the administration of the benefits to ensure compliance with various CBAs and policy guidelines.

• Collaborated with various vendors and service providers such as Greenshields Canada, Manulife, NHRIPP, CLAC, Canada Life, Desjardin, CHUBB, and Adminplex to ensure compliance and correct delivery of service to all.

• Organized meetings with various internal and external teams to have continuous dialogue to address issues and conducted root cause analyses to prevent recurrence. Human Resources Business Partner – Dec 2021- February 2023 Toronto Parking Authority – Toronto

• Collaborated on the administration and interpretation of Collective Agreements and existing policies and programs with managers.

• Oversaw the administration of the grievance process, workplace investigations/complaints and mediation processes and advised Business Managers on issues and actions taken to resolve.

• Addressed employee relations issues in consultation with managers, conducted investigations of employee relations matters, conferring with the Vice President-HR.

• Created Job Descriptions and performed job evaluations to assign pay grades for new jobs.

• Managed and collaborated on the administration, and maintenance of the disability management policies, procedures, and the Attendance/Disability Management (including WSIB) program.

• Collaborated with Payroll and Benefits in managing the disability and attendance management programs, partnering Business Leaders to check and prepare for return to work and accommodation requests.

• Partnered with Human Resources colleagues to support recruitment and selection of roles at all levels of the organization, including onboarding and orientation of new hires. Khem Gafoor

40 Littleleaf Drive, Scarborough, ON M1B1Z1

Tel :647-***-****; email: *******@******.***

• Provided advice and guidance to managers and employees on the application of HR policies and practices.

Human Resources Business Partner – Jan 2021-Nov 2021 Toronto Transit Commission – Toronto

• Analyzed survey results and followed up with high-risk departments to support Return to Work Planning and Procedures.

• Updated and supported Attendance Data Reporting daily.

• Supported the Development of HR COVID related policies and programs.

• Communicated changes in attendance management procedures in terms of treatment of COVID- related absences and their interplay with the TTC's attendance management policy. Answered inquiries from stakeholders.

• Worked with Strategic Communications department to conduct regular surveys on Employee Engagement during COVID

• All HR COVID related communications- frequent updates to policies and practices as well as new initiatives that needed communication out to employees. Manager, HR -Compensation & Benefits - Jun 2019 – Aug 2020 Municipal Property Assessment Corporation

• Collaborated to provided clear interpretation, implementation and administration of the Collective Agreement ensuring compliance with the CBA, policies, and contractual agreements.

• Managed, coached, advised, and supported a team of three (3), assigning work, and check outcomes for accuracy, timelines, and quality.

• Managed the execution of all compensation and executive compensation programs/ASO Benefit Plans.

• Provided strategic and initiative-taking leadership, advice and guidance on employee and labor relations issues providing information to support decision-making processes.

• Day to day management of compensation programs including job grading, compensation benchmarking, salary matrix management and compensation adjustment support.

• Build and kept relationships with third party service providers in the analysis and design of compensation and benefits programs, policies and procedures for management and unionized position, ensuring compliance with Pay Equity and other applicable legislation.

• Make recommendations on found opportunities to use compensation and benefit programs to attract and keep employees.

Khem Gafoor

40 Littleleaf Drive, Scarborough, ON M1B1Z1

Tel :647-***-****; email: *******@******.***

Assistant Manager, Human Resources - September 2010 to June 2019 ICICI Bank Canada Corporate Office, North York

• Collaborated to find and recruited qualified candidates, both internal and external to the Bank.

• Managed payroll and benefits activities to ensure setup is compliant with each authority.

• Processed semi-monthly payroll for Canadian (Ontario, Alberta, British Columbia) and the US (New York) using Ceridian Powerpay Plus and Prime Pay payroll software.

• Prepared and sent semi-monthly payroll deductions report to payroll services provider.

• Facilitated Group Health Benefits enrollment for eligible employees including completion of enrollment forms, health statements and ongoing administration, and negotiation of new contracts.

• Managed Employee’s HR Database (HRIS) - Supported vacation and Attendance Records and consulted with Head office in India HR.

• Collaborated with colleagues in HR to promote and complete Performance Management and Year- End processes.

Education:

-B. Com in Human Resource Management, Ryerson University, 2016

-Diploma Business Management – Human Resources Management –Centennial College, 2004 References available upon request.

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