Scheduling Coordinator Patient Service
Resume:
Sarissa Ganness
Groveland, FL *****
*.*******@*****.***
Professional Summary
To obtain a position that will allow me to develop and acquire professional growth and experience, while benefiting from my past experiences and my ability to adapt in fast paced environments. Willing to relocate to: Clermont, FL - Clermont, FL Authorized to work in the US for any employer
Work Experience
Patient Scheduling Coordinator/ Receptionist
Bella Bella Dental Group, Inc-Clermont, FL
January 2025 to Present
• Answering phone and assisting all patients with medical their needs.
• Verifying patient insurances.
• Updating all patients demographics.
• Prioritizing productive scheduling for all doctors.
• Returning all patients emails and voicemails.
• Experience in Open Dental software and Flex Dental.
• Attaching x-rays from emails to patient charts.
• Answering a high volume of incoming calls. As well of making outbound calls.
• Call in patients Rx prescriptions.
• Creating new claims, processing payments, attaching patient treatment to claims. Patient Service Advocate/Billing
CareSpot Urgent Care Orlando Health-Clermont, FL
March 2024 to December 2024
• Offer assistance to facilitate patients in effectively communicating their medical requirements to healthcare providers. Aim to enhance patient-provider interactions and ensure accurate understanding of their needs.
• Respond promptly and courteously to patient inquiries via phone, email, and in-person, providing accurate information and assistance.
• Liaise between patients and medical staff, ensuring effective communication and addressing patient concerns.
• Supervise patient admissions and discharge processes, ensuring seamless transitions and addressing any concerns.
• Maintain patient records, update demographic information, and schedule appointments, as necessary.
• Conduct patient satisfaction surveys and analyze feedback to identify areas for improvement in service delivery.
• Demonstrate expertise in handling insurance claims and resolving billing discrepancies for maximum revenue retrieval.
• Collaborate closely with medical providers and insurance companies to resolve billing issues
• Accurately process patient billing for a high-volume medical practice, including coding, invoicing, and claims submission.
• Successfully closed multiple medical batches, ensuring accurate and timely submission for billing purposes.
• Conducted thorough reviews of medical records, identifying discrepancies and resolving issues.
• Collaborated effectively with the billing team to resolve any billing or coding discrepancies.
• Managed and organized patient information, including insurance and billing records.
• Verified insurance coverage and assisted patients with understanding their benefits and financial responsibilities.
• Accurately coded and entered medical procedures and services into the billing database.
• Assisted in the preparation of billing statements and addressed patient inquiries regarding charges. Orthodontic Assistant
Sipkins Orthodontics-Valley Stream, NY
July 2020 to February 2024
• Greeted and seated up to 15+ patients per day in a timely manner.
• Set up trays according to the patient’s needs and plans, and dentist’s preferences.
• Assists the dentist using 4-handed dentistry methods.
• Discuss treatment plans with patients and answer any questions and concerns.
• Performed x-rays as needed (panoramic and cephalic).
• Take updated photos, before and after treatment.
• Perform step by step Invisalign treatment. Bond invisalign attachments & review instructions with pts.
• Experienced in i-Tero scanning.
• Bond traditional metal braces and ceramics.
• Knowledge of Niti and Stainless-Steel wire.
• Fitting and cementing molar bands, palate expanders and tpa’s.
• Pouring up models with stone, cutting and trimming plaster for essix.
• Following up with Invisalign orders and reaching out to patients about treatment.
• Assisted orthodontist in the placement and removal of braces, ensuring proper alignment and fit Front Desk Dental Receptionist
Braces and Smiles-Forest, NY
August 2017 to July 2019
• Performed office duties such as receive/post payments, maintain multiple phone lines, manage patient files, and schedule appointments.
• Maintained front desk duties such as answering clients questions, schedule appointments, take and process payments.
• Performed administrative tasks (answer the phone, take messages, contact clients.
• Worked with insurance companies such as Empire BCBS, CIGNA, EMBLEM HEALTH, HEALTH FIRST, FIDELIS, UNITED HEALTH CARE, etc.
• Verify insurance online and over the phone.
• Send out preapprovals, follow up with approvals and denials. Education
High School Diploma
John Adams HS-Queens, NY
2012
Skills
• Medical Imaging
• Sales
• Documentation Review
• Data Entry
• Customer service
• Dental Assisting
• Eaglesoft
• Google Docs
• Basic knowledge of Microsoft Word, Power Point, Excel, and Internet Explorer.
• Insurance Verification
• Workday
• Microsoft Office
• Self-motivated and dedicated, able to adapt to required surroundings in the workplace
• Live chat
• Salesforce
• Medical Scheduling
• QuickBooks
• Typing 45 wpm
• Front desk
• Laboratory Experience
• Multi-line Phone Systems
• Payroll
• Office Administration
• Cash handling
• Dental Receptionist
• Windows
• Dentrix
• Customer support
• Plastering
• Medical Records
• Strong communication skills with the ability to work well with a professional group or on my own
• Typing
• Leadership
Certifications and Licenses
CPR Certification
March 2023 to March 2025
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