Program Analyst
Resume:
MICHEL CAMPBELL
ADMINISTRATION and COMPLIANCE
PROFESSIONAL PROFILE
Dedicated and results-oriented with 22 years of U.S. federal government service and well over 30 years of experience in security operations, regulatory compliance, training, and administration. Recognized for leadership, operational coordination, and the ability to evaluate and improve complex processes. Adept in data analysis, interdepartmental collaboration, training development, and stakeholder engagement. PROFESSIONAL EXPERIENCES
PROGRAM ANALYST Transportation Security Administration August 2022 – January 2025
Worked as a Registrar Program Analyst (SV-H) for the TSA Academy within the Transportation Security Administration (TSA), Department of Homeland Security (DHS). This position was operations support and nationwide assistance of training departments in registration of students, class development, and crediting.
• Developed and maintained registrar records, documentation, and user guides for TSA Academy.
• Conducted program evaluations using qualitative and quantitative analysis; presented findings to leadership.
• Managed student registration, scheduling, records, and compliance using the Online Learning Center, Excel, iShare, and SharePoint.
• Trained staff, evaluated performance, and led project teams to improve operational efficiency.
• Audited attendance, arrival status, student registration, and other pertinent information to compile into analytical reports.
TRAINING SPECIALIST General Dynamics Information Technology February 2022 – July 2022
Instructed classes, as large as 35 students, in the Basic Training Program (BTP) security screening course for the Transportation Security Administration (TSA) as a TSA Screening Operations subject matter expert.
• Delivered Phase II TSA Screening Operations training which included technical procedures and the operation of threat detection equipment.
• Heavy usage of Microsoft Office, WebEOC, Webex, Teams, AIM, iShare, SharePoint, and Smartboards. TRANSPORTATION SECURITY INSPECTOR Transportation Security Administration March 2014 – January 2022
Assessed industry compliance to the Code of Federal Regulations as a Surface Inspector (SV-H), with regard to the railroads, chemical industries, and over-the-road companies, to include school bus systems.
• Led regulatory inspections, outreach, and incident investigations for surface transportation stakeholders.
• Authored compliance reports, reviewed regulatory violations, and developed local SOPs.
• Conducted security assessments (BASE, Security Plans, and Station Profiles), and collaborated with stakeholders and first responders.
• Acted as team lead, managed inspection plans, supervised inspectors, and trained new hires. EXECUTIVE ASSISTANT / PROGRAM ANALYST Transportation Security Administration March 2013 – March 2014
Assisted the Federal Security Director for the States of Alabama and Mississippi, as Executive Assistant (SV- G), with administrative and operational support, stakeholder and public engagement, and associated duties.
• Utilized Microsoft Office and Adobe Suite. Performed inventory control, file management, and audits.
• Managed inventory, iShare and SharePoint site operations, and internal and external communications.
• Assisted Human Resources Specialist in processing employees and legal cases. M C
CONTACT
******.********@***.***
Grovetown, GA
EDUCATION
HOMELAND SECURITY
Bishop State Community College
Mobile, AL
Certificate, 2012
SURFACE SONAR TECHNICIAN
U.S. Navy
San Diego, CA
Certificate, 1990
DATA ENTRY
United College of Business
Downey, CA
Certificate 1988
HIGH SCHOOL DIPLOMA
South Gate High School
South Gate, CA
Diploma 1986
CORE COMPETENCIES
Administrative
Program Analysis
Data Entry and Analysis
Process Improvement
Regulatory Compliance / Inspections
Project and Records Management
Technical Writing
Risk Mitigation and Crisis Management
Training Development
Stakeholder and Customer Assistance
TECHNICAL TOOLS
Microsoft Office 360: Excel, Word,
Power Point, Teams, Access, etc.
Adobe Creative Suit: Acrobat Pro,
Photoshop, Illustrator, etc.
Other: Salesforce, PARIS, iShare,
SharePoint, Webex, and WebEOC.
SUPERVISORY TRANSPORTATION SECURITY OFFICER Transportation Security Administration November 2010 – March 2013
Started with TSA as a Screening Officer (SV-E) in 2006 and was promoted to Master Coordination Center Officer (SV-F) in December 2009 and then to Supervisory Transportation Security Officer (SV-G) in November 2010.
• Supervised security screening operations, implemented threat mitigation procedures, and trained TSOs.
• Managed incident reporting, emergency calls, and interagency coordination.
• Hosted briefings and project committees, and moderated conflict resolutions.
• Performed testing and staged exercises.
• Provided security screening of travelers, airports, and airplanes.
• Daily usage of Microsoft Office, Adobe Suite, Online Learning Center, iShare, and SharePoint. SURFACE SONAR TECHNICIAN, E-3 United States Navy May 1988 – Oct 1992
Served as a Surface Sonar Technician, operating and maintaining SONAR equipment in the United States Navy for one tour of enlistment with an additional tour in the Active Reserves from 1994 to 1998.
• Operated SONAR and fire control systems aboard destroyer-class warship to search for sea vessels.
• Undersea surveillance and aid in safe navigation and search-and-rescue operations.
• Served as Training Officer, utilizing Microsoft Office.
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HONORS AND AWARDS
• TSA Silver Leadership Award, Supervisor of the Year (TSA MOB), 2012
• TSA Innovation Award (TSA MOB), 2009
• TSA Officer of the Quarter (TSA MOB), 2009
• TSA Certificate of Appreciation (TSA IAD), 2008
• TSA Award for Role Model of Excellence (TSA IAD), 2007
• Beau Rivage Security Employee of the Month, 2003, 2006
• Beau Rivage Operations Employee of the Month, 2003
• Navy National Defense Service Medal, Navy Joint Meritorious Unit Award, Navy Coast Guard Special Operations Ribbon, and Navy Sea Service Deployment Ribbon, 1988 through 1992
• United College of Business, Letter of Commendation, 1987
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PUBLICATIONS, SPEECHES, ARTICLES
• TSA Academy Class Records Guidebook, 2024
• TSA Academy Registrar Handbook, 2023
• TSA Basic Training Program Visual Training Aids, 2022
• Security Briefings and Speeches, 2019 through 2021
• TSA Programs Presentation, Mississippi Public Transit Association Conference, 2019
• TSA Directory: State of Alabama, Birmingham Hub and Spokes: Graphics, editing, and layout, 2014
• TSA Annual - Year in Review: Editor, graphic artist, layout and design, and contributing writer, 2014
• TSA MOB Newsletter: Editor in Chief, art, graphic design, editor, and contributing writer, 2009-2014
• TSA Animation: Graphic artist and scriptwriter, for the TSA Office of Strategic Communications, 2013
• Digital signage graphic artist for the TSA Office of Strategic Communications, 2012-2013
• Graphic Design Artist for three novel covers by Bert Brun, 2012-2013
• TSA Language Access Binder for the TSA Office of Strategic Communications, graphic design and operations consultant, 2012-2013
• TSA Mobile Airport, Coordination Center Quick Reference Guide, 2010
• ATI Speaker/Trainer, 2009-2013
• JetiFilms, Inc. Graphic design artist, 1999-2010 M C
MICHEL CAMPBELL
Administration & Compliance
CLEARANCE &
VETERAN STATUS
United States Citizen
Veterans Preference Eligible
ASSOCIATIONS
TSA Academy Hurricane Team
Combined Federal Campaign Team
Feds Feed the Families, Lead
TSA Hiring Assessment Team
TSA Office of Strategic
Communications, Graphics/Adviser
TSA Mid-Level Leadership
Development Program
TSA MOB Forms Management,
Supervisor
TSA MOB ETD Maintenance Team,
Supervisor
TSA MOB Assistant Training Instructor
Program
TSA MOB Advisory Council, Lead
TSA Newsletter, Editor in Chief /
Graphic Design
TSA MOB Safety Team
TSA MOB Diversity Team
TSA MOB Morale Committee
Beau Rivage Hurricane Team
INTERESTS
Art and Graphic Design
Reading
Computer Literacy
REFERENCES
Provided Upon Request
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