Case Management Community Outreach
Resume:
G
LAURA
GABRIEL
*********@*******.**
m
Jacksonville, FL 32223
WWW: Bold Profile
PROFILE
Dynamic professional with extensive experience at NeighborWorks Housing Solutions, excelling in case management and community outreach. Proven ability to connect families with housing resources and maintain accurate client documentation. Skilled in problem- solving and fostering relationships, ensuring compliance with regulatory standards while advocating for diverse client needs.
SKILLS
Microsoft 365 proficiency
Case management
Housing assessments
Client documentation
Community outreach
Client advocacy
Training facilitation
Professional ethics
Multicultural awareness
Regulatory compliance
Problem-solving skills
Multitasking ability
Diversity and inclusion strategies
First aid and CPR certification
EXPERIENCE
Rehousing Case Manager
Kingston, MA
Plymouth Area Coalition for the Homeless (Baymont)/ Aug 2021 to Mar 2025 Primary focus is to help shelter families find and maintain stable permanent housing and connect families to resources after leaving shelter. Assessing client needs, developing individualized case plans, and providing other resources.
Building relationships with landlords, realtors, property management companies and facilitate execution of leases.
Maintaining and tracking ongoing case notes in Efforts-To-Outcomes (ETO) software. Submitting HomeBASE application in End-to-End (E2E) software for requesting funds for moving costs and/or ongoing rental assistance for 24 months, or up to 3 years. Residential Counselor
Kingston, MA
Plymouth Area Coalition for the Homeless (Bishops)/ Aug 2021 to Mar 2025 Supported shelter families in managing daily responsibilities and household safety skills.
Educated clients on effective home organization and routine maintenance techniques. Maintained accurate and up-to-date client records for comprehensive service tracking. Sustained knowledge of community resources, including food pantry and Children's Holiday Fund.
Lending Manager
Taunton, MA
NeighborWorks Housing Solutions/ Dec 2015 to Oct 2024 Facilitated lending product distribution across South Shore area and neighboring regions.
Processed, closed and funded loans for the Home Modification Loan Program and the Get-The-Lead-Out Program.
Evaluated bids for home modifications, including kitchen and bathroom upgrades, ramps, sensory spaces, and more.
Assessed lead paint reports to support homeowners with lead abatement costs. Conducted training sessions for staff on program guidelines and updates. Established strong relationships among clients, vendors, and community agencies. HCEC Intake Specialist
Kingston, MA
NeighborWorks Housing Solutions/ Dec 2015 to Oct 2024 Conducted intake and assessments for individuals and families seeking housing assistance.
Provided education, guidance, and referrals during one-on-one client meetings. Counseled clients on various program requirements to enhance understanding. Maintained database for Housing Consumer Education Center and RAFT to ensure accurate records.
EDUCATION
Some College (No Degree)
Northeastern University
Boston, MA
Completed 73 credits
REFERENCES
References available upon request.
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