Customer Service Technical Support

GERALDINE CLARK Mobile, AL ***** *****.*********@*****.*** 251-***-****

Professional Summary

Experienced Customer Service and Technical Support professional with strong organizational skills, expertise in HIPAA compliance, and a proven ability to meet deadlines and build client relationships. Skilled in troubleshooting, problem-solving, data entry, scheduling, and call center operations. Seeking a position that leverages my customer service and technical support experience to contribute to organizational success.

Work Experience

Customer Service Representative/Tech Support Concentrix (Remote) October 2024 – Present

Worked on phones, pads, computers, media services accounts and Home Pod Products. Ordering, refunds, subscriptions, cancellations, tracking, and working as a liaison for other departments.

Provided feedback to various departments for customer satisfaction continuation processes.

Customer Service Representative Crossroads (Remote) August 2024 – Present

Conducted patient surveys to improve healthcare services, ensuring compliance with HIPAA regulations.

Provided actionable feedback to enhance patient satisfaction and service quality.

Customer Service for Health Insurance Innova Solutions December 2023 – August 2024

Researched customer issues and interpreted policy details to assist policyholders with claims and benefits.

Simplified complex insurance information for customers, ensuring clarity and understanding.

HIPAA trained.

Customer Service/Technical Support Transcom June 2022 – November 2023

Provided technical support for Apple products, including iPhones, iPads, iPods, Apple TV, iMacs, Mac Mini, MacBook Pro, and MacBook Air.

Troubleshot customer issues, managed damage claims, and acted as a liaison between customers and service centers.

Customer Service (Instacart, Uber, Waitr, DoorDash) Contractor August 2020 – November 2023

Delivered groceries, food, and medicine to customers during the pandemic, ensuring timely and accurate service.

Customer Service/Technical Support PODS for U-Haul February 2022 – June 2022

Managed scheduling, troubleshooting customer issues, and filing damage claims during a 3-month assignment.

Customer Service Representative Alorica August 2020 – February 2022

Provided troubleshooting and technical support for online banking services.

Assisted cardholders with various banking needs, including data entry and account management.

Pathology Clerk Longs Employment for USA Medical Center January 2020 – April 2020

Handled pathology slide requests and documentation, ensuring timely delivery via express mail services.

Organized and filed returned slides for accurate record-keeping.

Administrative Assistant MCG Staffing for Alabama Shipyard October 2019 – December 2019

Managed data entry, created spreadsheets, and documented repair steps and costs for Navy ships.

Dock Specialist Longs Personnel for ST Engineering and Aviation August 2019 – October 2019

Performed data entry, created spreadsheets, and documented repair processes.

Customer Service Representative Masland Carpets/The Dixie Group November 2016 – June 2019

Processed customer orders and sample requests in a call center environment.

Provided troubleshooting, shipment tracking, and sales team support.

Billing Clerk USA Women and Children’s OB-GYN August 2015 – December 2015

Managed data entry, appointment scheduling, billing, and patient registration.

Education

Business Administration DeVry University May 2024 – Present

Business Administration Gadsden Business College June 1985

High School Diploma Weaver High School May 1984

Skills

Customer Service and Call Center Operations

Technical Support Large Industry Products(Phone, Pads, Computer, Homepods etc., Online Banking

HIPAA Compliance

Data Entry and Documentation

Scheduling and Coordination

Troubleshooting and Problem Solving

Strong Communication and Organizational Skills

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