Information Security Customer Service

* / *

Eng. Nidal W. Al Batayneh

Contact : +966-**-**-***-**; +962-**-***-****; +1-437-***-**** ; +1-325-***-**** Email : **********@*****.***, *****@**********.*** https://www.linkedin.com/in/nidal-al-batayneh-7805671a/ Information Technology & Telecommunication (IT&T) Management & Digital Transformation (DT) Rich experience in driving operations across the career with proven success in ensuring optimum results PROFILE SUMMARY

A top-level managerial professional with over 30+ years of robust & extensive experience in 1- Digital Transformation (DT) & related Technologies, where mainly my transformation experience started in late 2012 and specifically my DT experience in mid of 2015. 2- Information Security (IS) /& Cybersecurity, policies & Strategies. 3- ICT Infrastructure, strategies, policies & Governance. 4- Aviation-Airport, Operations Readiness & Airport Transfer (ORAT), 5- Banking, Manufacturing / Industrial, contracting, ERP, Recruitment, Fleet management, RPA, AR, VR, Agile methodology & framework(s) and more sectors across technical consulting, designing, solutions, conducting awareness sessions / Advisory, ITDT budgeting, ICT SLA, forecasting & customer service in various industries. Where my Core strengths in DT, Innovation, project, product & people management skills coupled with professional competencies in mobilizing, judiciously managing resources with structured inputs in the domains of project planning, scheduling, and monitoring to ensure project accomplishment within defined time / cost parameters. Skilled in managing entire Transformation, operations & maintenance for IT & Telecom (IT&T) systems including equipment, installation & maintenance of various IT&T systems, testing and inspection of IT&T equipment to ensure maximum uptime.

Defined /& implemented IT&T, IS & DT Strategies, policies, procedures & governance including those for architecture, security, risk management, BCP, DR, standards, purchasing, and service provision. Core Competencies

Digital Transformation.

ICT & DT Strategies and

Policies

Information Security /&

Cybersecurity including

Policies

Team, Major Agreements,

Program & Project Management.

Technology Integration &

Architecture.

Strategic & Business

Planning.

SMART Objectives.

Organizational design &

Restructuring.

Revenue Management & Budget

Control.

ITT Business Catalogue.

New Product & Technology

Launch.

Agile & Related frameworks

ORGANISATIONAL SCAN

Feb 2025– Present: Confidential, Technology & DT Senior Consultant Jeddah, Saudi Arabia

• Lead the DT, Strategy & Automation.

• Lead the new Solar system Project.

• Assessing & leading assigned project(s)

Dec 2022– Jan 2025: ICAD, IT & Digital Transformation (DT) Manager Jeddah, Saudi Arabia

• Lead the DT, Strategy & Automation.

• Lead the new ERP Project.

• Managing IT, Services and Operations.

• Manage the IT operations & services between ICAD & sister companies.

• Lead initial HL Fleet management system, Drafted the initial new ICT SLA & Lead the initial automation & documentation of Recruitment process projects.

• Shared Services for ICAD’s sister company RSG: Jun 2024 – present Lead, created and managed the following:

o Fleet Management System (FMS): Created & documented all related documentation, processes, Collected & reviewed business requirements, SoW, templates, design and samples based on standards & best practices. o Recruitment: Created & documented all related documentation, processes, Collected & reviewed business requirements, SoW, templates, design including sourcing, Job offer & on boarding based on standards & best practices.

o ICT SLA: Created & documented all related to ICT SLA for Group Sister companies including Annexes (SoW, Systems Matrix, Services frequencies, parties obligations, Penalties, Payments, KPI’s & SLCs. Business Catalogue, contracting standards, Documentation deliveries, training & more based on standards & best practices. 2 / 3

o ITDT 2024 Budget: Created a high level exec summary table for companies ITDT 2024 budget including pie charts

& graph bars.

o CRM: Leading the BRR, documentation & related modules. o Agile Methodology: MS DevOps Agile methodology – SCRUM framework team member where documented & recommended the Agile methodology best practices, recommended framework, QoS, implementation, follow up, testing and reporting.

Jul 2022– Oct 2022: Independent IT & DT Senior consultant Riyadh, Saudi Arabia

• Consultation Services for IT & Digital Transformation Jan 2019 – Mar 2022 Nokia AL Saudia, Digital Transformation (DT) Manager Riyadh, Saudi Arabia

• Digital transformation strategy & automation. Led the Nokia Al Saudi Digital Transformation (DT):

Submitted a HL DT strategy, Structure & documented /& Improved various domains processes.

Provided Short / Current, Medium & long term plan.

Lead / managed main Digital Transformation - Automation & related projects such as and not limited to ERP, Fleet Management, Warehousing reporting, RPA & more.

Created Information Security (IS) /& Cybersecurity policy, IS Awareness & governance. Managed services (MS): Fixed Network (FN) – Installation & Repairs - Projects Manager

Managed, Contracts, procurements, Invoicing & related to MS: FN - I&R and FN – I & R project in Jeddah & Al Medina.

Oct 2017 – July 2018: Independent IT&T Services & Aviation Senior consultant Amman, Jordan

• Consultation Services for

Aviation entities on IT&T infrastructure best practices & infrastructure. Information Security and Information Security Awareness.

Oct 2009 – Jul 2017: Airport International Group, Group IT&T Director Amman, Jordan

• Orchestrated the successful transfer to the new Terminal including group IT&T

• Supervised audits and produced IT&T & Security strategies, IS /& cybersecurity Policies, Procedures, Baselines, Guidelines, governance, conducted security awareness sessions & IT&T training sessions.

• Conducted risk assessment & plan preparation for penetration tests.

• Developed ISO IT&T forms, Automation of processes, Virtualization, cloud computing & mobility.

• Led the development & design of AIG portal, in house such as In-house gateway (IHGW), Flight Tracker, Flight approaching and online /& automation of: Security permit training IS awareness, Airport drive permit, HIRA, IMS & more.

• Created & led the group Digital transformation strategy & project. Mar 2001 – Sep 2009: Invest Bank, IT Security Administrator Sharjah UAE

• Functioned as Information Security (IS) Manager, a leading Member in Systems Selection Committee, and IT Related Projects.

• Spearheaded operations of the security division including setting up of various systems & applications, developed /& designing of security policy, DR, BCP, IS awareness, governance & tens of ISO forms.

• Aligned technology with the organization’s strategy, priorities, business needs, holding full accountability for data collection, analysis, recommendation, and presentation.

• A key Member of Committee involved in replacement of banking systems.

• Reduced significantly various processing time through automation. Aug 2000 - Nov 2000: ITC International, Senior IT Consultant Doha, Qatar Developed & implemented initial phase of IT Business Process Re Engineering to enhance security, IT systems & processes for the Interior Ministry of Qatar encompassing thirty-six government agencies. Mar 2000 - Aug 2000: TISG, IT Business Development Manager Amman, Jordan Worked on IT business development in the ME, implemented products using analysis & developing tools and ensured maintenance of technical software documentation & source codes. Apr 1999 - Nov 1999: HTE, IT Business Development Manager Dubai, UAE Worked on IT business development and rendering information systems support to various regional HABTOOR TRADING ENTERPRISE companies (HTE) in ME.

AUG 1995 – FEB 1999: Zalloum Group of Companies, General Manager & IT&T Director Tashkent - UZ

Managed & lead the setup of multiple factories (Tin canes, PVC & PET packaging, Confectionaries, toiletries & paint).

Managed & implemented the setup of IT&T in head office & factories. 3 / 3

Sep 1993 – May 1995: Citibank, Network Administrator Amman, Jordan Supported the daily IT & Network operations, support & maintenance, involved in new branch IT & NW setup & Participated as a key member in Bank’s systems upgrade. JAN 1990 – Aug 1993: Arab Bank, Computer Engineer Amman, Jordan

Developed returned cheques, phone banking & library programs. A team member in Security department. P R O F E S S I O N A L D E V E L O P M E N T / T R A I N I N G

• Ethical Hacker (CEH), Information Security Manager

(CISM),

• Information Security System Professional (CISSP),

• LANDesk Security Management System.

• Ethical Business Training 2020 External Resources- Nokia

• I Own Quality 2020 – Nokia.

• Nokia’s Information Security Awareness

• PMP, ITIL V3, Business Object, CCNA.

• Anti-Cybercrime security. Linux user & Administrator.

• GSN III – Emergency Planning & Crisis Management (ACI).

• Ethical Business Training 2021 – Nokia

• Staying Safe and Well at Nokia.

• Inclusion and Diversity “Safe Cracker Challenge” - Nokia CERTIFICATIONS

• International Artificial Intelligence Driver license (IAIDL Basic) From IAIDL Dec 2022

• Airport Management Professional Accreditation Program (AMPAP) From IAP (ACI & ICAO)

• Internal Auditor (IA) as per ISO 14001 & 9001. From Airport De Paris (ADP)

• Digital Transformation Professional (DTP) From (MIT) Dec 2022 MIT Completed Certifications on:

1) Culture Awareness & Global Business April 2022 2) Leadership & Innovation April 2022 3) Digital Transformation July 2022 4) Blockchain Sep 2022 5) Machine Learning Nov 2022

EDUCATION

• B.Sc. - Electrical - Computer Engineering, The George Washington University, Washington D.C. USA, Jan 1985 - July 1987.

MEMBERSHIP / OTHER

• Member of JEA - Jordanian Engineering Association since 1987

• Registered in SCE – Saudi Council of Engineers since 2019

• President of Nokia Saudia Toastmaster Club, Nov 2019 – Mar 2021.

(Nokia Al Saudia TM club was officially registered in Jun 2020) Nationalities:

1- Jordanian.

2- Canadian.

Languages:

1- Arabic.

2- English.

Marital Status: Married.

Date of Birth (D.o.B): 16/06/1965

Place of Birth: Tunisia

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate