Services Coordinator Real Estate

DEVITA J. PARKE

Waldorf, MD 301-***-**** ***********@*****.*** Linkedin

PROFESSIONAL PROFILE

Detail-oriented and adaptable professional leveraging a proven background in administrative operations, office management, and client relations to transition into the legal field. Skilled in drafting, reviewing, and managing contracts, maintaining accurate case and client records, and producing clear, comprehensive reports. Adept at coordinating complex schedules, facilitating communication between stakeholders, and supporting compliance with legal and regulatory requirements. Recognized for strong research skills, confidentiality, and integrity in handling sensitive information. Brings an analytical mindset, proactive problem-solving, and a client-focused approach to delivering efficient, high-quality results in fast-paced legal environments. CORE COMPETENCIES

• Administrative Operations

• Database Management

• Project Management

• Vendor Relations

• Contract Management

• Process Improvement

• Office Management

• Human Resources

• Policy

Development

• Team Coordination

• Issue Resolution

• Reporting

EDUCATION

PARALEGAL CERTIFICATION, 2026, LIBERTY UNIVERSITY

CERTIFICATIONS AND TRAINING

• HR Management Certification, Prince George’s Community College, Largo, MD

• Notary Public, Commonwealth of Virginia

• Notary Public, State of Maryland

EXPERIENCE AND IMPACT

C.M.&W. OPERATING COMPANY LLC, ALEXANDRIA, VA, JAN 2023 TO PRESENT OFFICE ADMINISTRATOR-RESIDENT MANAGER

• Confirm appropriate approvals before processing invoices with board members regarding complex wide projects..

• Resolve, discuss outstanding expense report issues with maintenance supervisor and board members.

• Met monthly with maintenance supervisor to discuss purchases for complex-wide projects.

• Review receipts and records to reconcile discrepancies with maintenance staff and board members.

• Demonstrate strong logistics management skills while coordinating day-to-day administrative operations, such as maintenance scheduling, application reviews, appointment scheduling, credit and criminal background check processing, employment verifications, answering and transferring phone calls, and move-in, move-out, and inspection coordination.

• Maintain strong attention to detail and data integrity while updating and maintaining internal databases.

• Handle cash collection and documentation efforts, including collecting monthly rent from 156+ units, tracking payments and expenses, and generating financial reports.

• Leverage strong interpersonal communication skills to build positive relationships and ensure transparency with leadership, customers, staff, and other stakeholders.

• Define, implement, and facilitate the adoption of new processes, policies, procedures, and best practices; revised an outdated tenant handbook for residents to increase security deposits from $400 to the market value of $2300..

• Mitigate risks by ensuring compliance with all internal and external laws, policies, and procedures. DEVITA J. PARKE Page 2

• Justify administrative decisions to the Board of Directors, demonstrating a strong ability to execute sound decisions regarding the application of rules, regulations, and precedents in complex situations.

• Draft and prepare detailed and accurate documentation for the Board of Directors, including reports, correspondences, memoranda, and leases/lease addendums; verify quality of outgoing communications.

• Monitor correspondence and in-progress work to ensure timely response and resolution.

• Maintain up-to-date knowledge of all relevant policies and activities by reviewing notices, reports, and other communication materials.

• Craft impactful solutions to address complex issues through research, planning, and collaboration.

• Evaluate the performance of junior staff to provide constructive feedback and personalized coaching.

• Transform data into valuable and actionable insights to support senior leadership with decision-making. BROOKFIELD PROPERTIES WASHINGTON, WASHINGTON, DC JUNE 2022 TO AUG 2022 EXECUTIVE ASSISTANT

• Produced reports and documentation, such as correspondences, Concur-based expense reports, regional security and operations share files, Excel spreadsheets for project tracking, and contracts.

• Adhered to strict confidentiality and privacy standards while handling confidential/sensitive information.

• Performed administrative responsibilities efficiently, such as invoice processing, large-scale in-person and virtual meeting coordination (site selection, material coordination, invite management, etc.), appointment scheduling, and travel coordination for staff and visitors.

• Managed the company’s registration in public sector events, such as BID meetings, MPD events, Maryland Chief of Police Association events, ASIS quarterly regional meetings, and annual meetings.

• Assisted with property setup and management support as backup LiveSafe Subject Matter Expert (SME), including leading demos and recording and facilitating Fire Warden, Active Shooter, and other training.

• Managed and maintained documents, such as organizational charts, contact lists, and DocuSign materials as well as ShareFile and other document databases.

• Established rapport and positive relationships with customers, clients, colleagues, and leadership. GRID NEWS WASHINGTON, WASHINGTON, DC JULY 2021 TO JUNE 2022 OFFICE/PROJECT MANAGER

• Guided and led the end-to-end project lifecycle for the office buildout of a digital media startup, liaising with vendors, engineering teams, construction contractors, and other stakeholders.

• Developed in-depth project strategies, coordinated office layout planning, and ensured on-time, on- budget delivery of the buildout.

• Fostered positive working relationships with internal staff and support departments by organizing and facilitating video and conference calls.

• Prevented project delays by implementing proactive problem-solving strategies and maintaining continuous communication with overseas leadership despite time zone differences.

• Oversaw project administration tasks, including creating and tracking work tickets in Angus Anywhere, coordinating vendor travel, maintaining certificates of insurance, and managing conference room and studio bookings.

• Disseminated timely notifications regarding building closures, construction updates, and other operational impacts.

• Delivered high-quality office management by monitoring building access, providing concierge-level service to staff and guests, and managing vendor and partner relationships.

• Coordinated furniture deliveries, managed purchasing of office supplies, oversaw staff parking allocations, and processed mail and deliveries.

DEVITA J. PARKE Page 3

• Communicated with IT teams to procure, implement, and configure office technology and equipment.

• Maintained a safe workplace by coordinating with security vendors and enforcing safety protocols.

• Partnered with the Director of HR to develop and implement in-office policies and procedures.

• Assisted HR with onboarding and offboarding processes, employee data management, 30/60-day check- ins, interview coordination, and candidate selection for key administrative roles.

• Managed job postings across various platforms in partnership with Talent Acquisition.

• Drove continuous improvement by identifying operational inefficiencies, designing process enhancements, and implementing streamlined systems that improved productivity and workplace efficiency.

MARCUS PARTNERS, FALLS CHURCH, VA JULY 2018 TO JUNE 2020 REGIONAL TENANT SERVICES COORDINATOR/OFFICE MANAGER

• Adapted to quickly changing priorities while providing comprehensive administrative support to two executives, maintaining responsibility for expense report generation, correspondence management, operations management support, invoice coding and preparation, and lease/contract administration.

• Played a key role in the successful execution of the bidding process by preparing bid proposals and service contracts, approving invoices, negotiating contracts, and maintaining compliance.

• Complied with strict data quality standards while updating contract and certificate of insurance information within contract administration software; monitored expiration dates.

• Acted as Angus System Administrator responsible for dispatching work orders, providing training on system functionality, and monitoring reports and completed tasks.

• Prioritized the delivery of exceptional customer service across all interactions.

• Liaised with executive leadership to support annual budget preparation and monthly/quarterly reporting.

• Processed staff hours and tenant bill back invoices in addition to reviewing and approving check requests.

• Assumed leadership responsibilities in the absence of the Senior VP of Property Management, ensuring effective incident and emergency response.

• Minimized risks by contributing to access management in collaboration with security teams.

• Bolstered operational efficiency and quality through policy development and integration.

• Improved collaboration with contractors by coordinating and managing weekly meetings.

• Developed brand-aligned collateral and resources, such as move-in packages.

• Scheduled and coordinated special events, meetings, and other operational activities, including reserving conference rooms and handling logistics.

• Assessed the needs of prospective tenants and facilitated showings of relevant units. PARAMOUNT GROUP, INC., WASHINGTON, DC JULY 2011 TO SEPT 2017 TENANT SERVICES COORDINATOR

• Completed administrative tasks in line with quality standards, such as quarterly and daily report generation, record audits, work order and payment processing, security camera monitoring, payroll preparation, correspondence management, and supply requisition approval.

• Spearheaded the planning and execution of impactful projects spanning multiple locations.

• Charted the successful development of both digital and manual filing systems from the ground up.

• Participated in meetings and training initiatives to provide support.

• Verified accuracy while updating and maintaining Excel spreadsheet trackers with payment data as well as entering work information into Building Engines based on tenant needs.

• Identified and addressed potential risks and issues while conducting routine building/unit inspections.

• Issued keys and access cards in collaboration with security teams.

• Exhibited financial acumen while assisting with accounts receivable (follow-up, collection procedures, etc.) and tracking and billing monthly utility and after-hours HVAC for back-charge to tenants. DEVITA J. PARKE Page 4

PREVIOUS EXPERIENCE:

PREMIUM TITLE & ESCROW, LLC WASHINGTON, DC APRIL 2010 TO JUNE 2011 MONARCH TITLE AT EASTERN MARKET WASHINGTON, DC JULY 2005 TO MARCH 2010 ADDITIONAL INFORMATION

Technical Proficiencies: Microsoft Office Suite (Word, PowerPoint, Excel), Title Express, Aware Manager, Nexus Payable, Greenhouse, Just-Works, Building Engines, Brivo, Yardi, Door King, Transit Screen, Data- watch, MRI, Avid X-change, Angus Anywhere, Concur Solutions, One-site, Kwik-tag, Slack

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