Customer Service Airport Operations

SUMMARY OF SKILLS:

Experienced, dedicated professional with experience in Customer Service, Police Dispatching, Tax Professional, Health Insurance Enrollment Specialist, Medical review and Auditing.

SKILLS & CERTIFICATION:

NECI: 911 Communication Officer,Microsoft Office, Accounting software EMD : Medical Emergency Dispatcher Quick Books

EXPERIENCE:

JetBlue Airways Airlines at JfK

7/23-present- Coordinator Security Bluewatch

As an role as an Coordinator Security Bluewatch day to day duties include serving as a link between JetBlue’s, front-line crew flight attendants and airport staff, external law enforcement and other agencies. Responding and managing security incidents, potentially with relevant authorities and internal teams,Utilizing surveillance equipment like CCTV cameras and security systems to monitor activity and respond to alarms or incidents.

5/21-7/23 -Airport Operations Supervisor

As an role as an AO Superviser my duties include airport operations staff, assigning tasks, providing training, and evaluating performance. Overseeing daily flight operations, including aircraft movement, gate assignments, and turnaround times.Ensures compliance with safety and security regulations and procedures, conducting inspections and responding.

7/14-5/21- Airport Operations

As an Airport Operations Crew Member I provide award winning customer service to customers in the airport. Functions include checking customers for flights rebooking customers verifying customer's personal information. Assist with flight reservations: Meeting and assisting with flight arrivals as well as departures. Preparing aircraft cabin for departure: coordinating customer boarding and deplaning. Assist customers with special need as well ad ad-hoc request.

H&R Block Tax Service/Seasonal

12/06 to 4/2020 Office Coordinator/Tax Professional

Operating of H&R Block tax office daily Supervision and coaching of tax professionals. Bookkeeping, banking for seasonal tax office. Preparing tax returns for individuals and small businesses, reviewing financial records, such as prior tax return forms. Per IRS guidelines as well as state and local laws.income statements, and documentation of expenditures to determine forms need to prepare returns. Interviewing client, to obtain additional information on taxable income and deductible expenses and allowances

Marlboro /Milltown Township Police Department

10/2013 to 1/2014 Public Safety Dispatcher-Part-Time

Receiving and dispatching units to 911emergency calls for assistance, Dispatching Fire, and BLS,ALS, answering phone for Township. Motor vehicle checks on DMV and ACS,ATS . Tracking patrols via Cody Info Cop and Track Star and radio.

Bank Of America

10/12/ to 1/13 Senior Customer Service Specialist

Provide frontline call support for external/internal Merrill Lynch clients for calls related to retirement and distributions and fund transfers, and tax reporting. Heavy phone volume my average call per day 70- 75 calls per day. Strong attention to detail and daily interaction with assisting financial advisors and high net worth client on a daily basis.

Emblemhealth GHI

05/03/ to 4/11 Membership Representative

Process applications for, new enrollments and changes, reinstatements and cancellation of insurance policies. Duties also include reviewing insurance applications to ensure that all questions have been answered, compiling data on lapsed insurance policies. Canceling insurance policies as requested by brokers.

The Container Store

1/03 to 10/04 Customer Service-Sales

Received (by telephone) requests for orders, relay product information for customers also pertinent order information to customers. Coordinates with other departments in handling purchase orders and providing service to customers on sales floor as well as via telephone.

New York City Police Department, NY,

3/00 to 12/02 Radio Dispatcher/911 Emergency Operator

Analyzed incidents received via computer from 911 operators, monitored police units via radio and coordinated chases and close pursuits, performed vehicle license and registration checks, received 911 emergency phone calls and determined nature and priority-codes of emergency

National Conference For Community and Justice

10/96 to 6/00 Accounts Payable Bookkeeper

Processed daily check run for vendors, expenses, and invoices for 62 regional offices, maintained vendor list in Fundware nonprofit accounting software, assisted in monthly statement closing, prepared journal entries.

EDUCATION:

Present -JetBlue Scholars

Currently pursuing a Bachelor of Business Management

04/02-09/03 Drake School of Manhattan, New York, NY Major: Medical Office Assistant

Awards: Excellent Attendance, 4.0 Club, Student of the Modular award and, Dean's List

01/93-09/95 Berkeley College, New York NY : Major Accounting

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