High School Customer Accounts
Resume:
MONICA
DE PONTE
Personal details:
Name: Monica De Ponte
Contact Number: (071-***-****
E-Mail Address: **********@*******.***
Nationality: South African
Driver’s licence: Code 08
Criminal offence: None
Marital status: Divorced
Dependent: One
Languages: English, Afrikaans (Basic) and Portuguese Strengths:
• Good written communication skills
• Good communication and presentation skills
• Assertive, able to negotiate and persuade others
• Good networking skills and ability to interact at all levels of the organisation
• Able to work independently without supervision
• Team player and able to work well within a team
• Proactive and able to use initiative
• Strong work ethic
• Ability to work in a highly pressurised environment and manage various projects/deadlines simultaneously
Educational Qualifications:
High School attended: The Hill High School
Highest Standard attained: Matric
College Attended: FPD - The Foundation of Professional Development
Qualification attained: Certificate HIV Counselling and Testing College Attended: FPD - The Foundation of Professional Development
Qualification attained: Certificate HIV in the Workplace Permanent Employment History:
Employer: Spaar On Spares
Dates of Employment: 06 November 2023 to 06 June 2025 Position Held: Debtor and Creditor Clerk
Duties and Responsibilities:
• Keeping records of customer accounts, including amounts owed and payments received.
• Processing invoices, credit notes, and other related documents.
• Reconciling customer accounts to ensure accuracy.
• Preparing and sending customer statements.
• Managing customer accounts for reporting and rectification.
• Ensuring Timely Payments
• Identifying overdue accounts and contacting customers to follow up on payments.
• Assisting with debt collection efforts.
• Monitoring payment schedules and ensuring timely payments.
• Handling Customer Inquiries.
• Responding to customer inquiries regarding payments and account balances.
• Resolving disputes and processing refunds.
• Providing clear and accurate information to customers
• Capturing bank deposits and allocating receipts.
• Preparing debtor reconciliation.
• Assisting in reporting on overdue accounts and bad debt provisions.
• Maintaining accurate records and adhering to accounting procedures.
• Keeping records of customer accounts, including amounts owed and payments received.
Permanent Employment History:
Employer: M and M Medicare
Dates of Employment: 01 July 2022 – 30 June 2023
Position Held: Medical Receptionist
Duties and Responsibilities:
• Greeting and welcoming clients
• Recording, updating and filing client information
• Liaising with medical aid companies
• Updating the doctor’s diary
• Taking telephone calls
• Housekeeping
• Stock-take and packaging
• Handling cash and credit cards payments
• Capturing claims
• Using the Practice Management Software
• Monitoring reception email
• Monitoring and responding to Practice Communication tools e.g. WhatsApp and Facebook
• Any other tasks or instructions as given by the Doctors
(Dr Melissa Tibbatts and Dr Musa Sibeko) business/personal Permanent Employment History:
Employer: FORBTECH
Dates of Employment: 27 May 2019– 26 June 2020
Position Held: Service Controller
Duties and Responsibilities:
• Handle telephone queries
• Record accurate information and determine next course of action
• Coordinate issues where the relevant technical or practical experience is required
• Open and distribute morning post; and deal with any customer service requests which needs to be logged and copied to relevant personnel
• Manage and update account manager / engineers dairy; ensuring that appointments are made in geographically proportioned areas
• Manage the service tickets ensuring all items are entered, progress updated and completed service tickets are closed in accordance to the required turn around times
• Assist the Technical Manager in ensuring all corrective work is managed
• Provide pricing and deliver information
• Perform customer verifications
• Insert meter readings from customers when call gets logged.
• Set up new customer accounts & update details on a monthly basis
• Process orders, forms, applications and requests
• Organise work flow to meet customer time frames
Permanent Employment History:
Employer: Centro Pharmacy
Dates of Employment: 27 May 2019– 26 June 2020
Position Held: Pharmacist Front Line Assistant
Duties and Responsibilities:
• Attending to customers
• Controlling and ordering stock
• Assisting nurse with baby immunisation
• Attending training on all new merchandise
• Able to medicate customer with over the counter medication Permanent Employment History:
Employer: Document Excellence (Xerox)
Date of Employment: 15 November 2016 – 24 May 2019 Position Held: Service Controller
Duties and Responsibilities:
• Deal directly with customers either by telephone, electronically
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and deliver information
• Perform customer verifications
• Insert meter readings from customers when call gets logged.
• Set up new customer accounts & update details on a monthly basis
• Process orders, forms, applications and requests
• Organize work flow to meet customer time frames
• Direct requests and unresolved issues to the designated resource
• Manage customers’ accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken and inform service manager of such
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
• Escalate any problematic service related issues to Service Manager timeously
• Ensure all service calls are attended to and close within 48 working hours, pending escalation to service manager
Permanent Employment History:
Employer: Document Excellence (Xerox)
Date of Employment: 01 September 2016 – 11 November 2016 Position Held: Personal Assistant/Lead Generator
Meeting coordinator
Duties and Responsibilities:
• Liaising with customers at all levels
• Manage Executive Diary
• Make telephone calls and in-person visits and presentations to existing and prospective customers
• Cold call for buyers
• Attend corporate functions or events.
• Meeting daily and monthly sales targets
• Capturing of data for stats for weekly meetings
• Weekly filing
Permanent Employment History:
Employer: Century21 Real Estate
Dates of Employment: June 2015 – 01 November 2016
Position Held: Real Estate Agent – Property Professional Duties and Responsibilities:
• Liaising with customers at all levels
• Creating of all database of buyers and sellers
• Cold call for buyers and Sellers
• Cold call for buyers and Sellers
• Liaising with customers on daily bases
• Managing of all property listing for the area
• Identifying properties for sale
• Identifying properties for sale
• Sourcing properties for sale
• Marketing property for sale
• Hosting of show house for my properties for sale
• Facilitating viewing for buyers
Permanent Employment History:
Employer: M.A.M.I (Manufacturing and Minor
Inventions)
Dates of Employment: March 2013 – May 2015
Position Held: Sales Office Administrator
Duties and Responsibilities:
• Full sales administration support to all relevant assigned line managers and sales team
• Responsible managing cash and all invoice payments
• Liaising with customers at all levels
• Responsible for all sales invoices and collecting payment
• Helping stores with picking the stock for orders
• Responsible for the logistics in and out of company
• Organize daily deliveries and manage driver
• Answering of phone and transferring calls
• Capturing of data for stats for weekly meetings
• Weekly filing
Permanent Employment History:
Employer: AutoNavigator (Mobile GPS Rentals)
Dates of Employment: 01 September 2008 – 31 January 2013 Current Position: Branch Manager
Duties and Responsibilities:
• Full sales administration support to all relevant assigned line manager Drs and sales team
• Responsible for petty cash payments and controlling of monies
• Respond to and resolve all customer queries
• Administering and marking of assessments
• Liaising with customers at all levels
• Attend corporate functions or events
• Meeting daily and monthly sales targets
• Manage all sales staff
Permanent Employment History:
Employer: NeverLost (Mobile GPS Rentals) Dates of
Employment: March 2007 – August 2008
Position Held: Rental Sales Agent
Duties and Responsibilities:
• Liaising with customers
• Capturing data and sending via email
• Daily stock take
• Meeting sales targets
• Daily overdue reports
Permanent Employment History:
Employer: Entelect Solutions
Dates of Employment: June 2006 – February 2007
Position Held: Receptionist / Switchboard Operator Duties and Responsibilities:
• Receptionist duties.
• Responsible for petty cash payments and controlling of monies.
• Running of office in absence of consultants.
• Banking.
• Keeping of consultants’ diaries.
• Keeping stock and ordering of office stationery.
• Handling of administration regarding property owned by the consultants. Permanent Employment History:
Employer: Centro Pharmacy
Dates of Employment: March 2003 – April 2006
Position Held: Pharmacist Front Line Assistant
Duties and Responsibilities:
• Attending to customers.
• Controlling and ordering stock.
• Assisting nurse with baby immunisation.
• Attending training on all new merchandise.
• Able to medicate customer with over the counter medication. Permanent Employment History:
Employer: Olympic Realtors (Real Estate Agency)
Dates of Employment: January 2000 – January 2003
Position Held: Receptionist/Switchboard Operator
Duties and Responsibilities:
• Receptionist duties
• Running of office in absence of consultants
• Keeping of consultants diaries
• Managing monthly statements for rented properties Permanent Employment History:
Employer: Birnam Business College
Dates of Employment: January 1999 – December 1999
Position Held: Receptionist/Switchboard Operator
Duties and Responsibilities:
• Receptionist duties
References:
Becky Jorge
Personal Assistant Spaar On Spares
Craig Kedian
Service Manager Document Excellence
Clive Pretorious
Executive Sales Account Document Excellence
Beverly Gaskin
HR M.A.M.I
Nawhaal Koopman
Sales and Operations Manager AutoNavigator
Evelyn Pritchard
Financial Director Entelect Solutions
Authur Tannous
Director Centro Pharmacy
Carlos Moreira
Director Olympic Realtors
Birnam Business College
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