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High School Customer Accounts

Location:
Johannesburg, Gauteng, South Africa
Salary:
R2000. 00
Posted:
August 14, 2025

Contact this candidate

Resume:

MONICA

DE PONTE

Personal details:

Name: Monica De Ponte

Contact Number: (071-***-****

E-Mail Address: **********@*******.***

Nationality: South African

Driver’s licence: Code 08

Criminal offence: None

Marital status: Divorced

Dependent: One

Languages: English, Afrikaans (Basic) and Portuguese Strengths:

• Good written communication skills

• Good communication and presentation skills

• Assertive, able to negotiate and persuade others

• Good networking skills and ability to interact at all levels of the organisation

• Able to work independently without supervision

• Team player and able to work well within a team

• Proactive and able to use initiative

• Strong work ethic

• Ability to work in a highly pressurised environment and manage various projects/deadlines simultaneously

Educational Qualifications:

High School attended: The Hill High School

Highest Standard attained: Matric

College Attended: FPD - The Foundation of Professional Development

Qualification attained: Certificate HIV Counselling and Testing College Attended: FPD - The Foundation of Professional Development

Qualification attained: Certificate HIV in the Workplace Permanent Employment History:

Employer: Spaar On Spares

Dates of Employment: 06 November 2023 to 06 June 2025 Position Held: Debtor and Creditor Clerk

Duties and Responsibilities:

• Keeping records of customer accounts, including amounts owed and payments received.

• Processing invoices, credit notes, and other related documents.

• Reconciling customer accounts to ensure accuracy.

• Preparing and sending customer statements.

• Managing customer accounts for reporting and rectification.

• Ensuring Timely Payments

• Identifying overdue accounts and contacting customers to follow up on payments.

• Assisting with debt collection efforts.

• Monitoring payment schedules and ensuring timely payments.

• Handling Customer Inquiries.

• Responding to customer inquiries regarding payments and account balances.

• Resolving disputes and processing refunds.

• Providing clear and accurate information to customers

• Capturing bank deposits and allocating receipts.

• Preparing debtor reconciliation.

• Assisting in reporting on overdue accounts and bad debt provisions.

• Maintaining accurate records and adhering to accounting procedures.

• Keeping records of customer accounts, including amounts owed and payments received.

Permanent Employment History:

Employer: M and M Medicare

Dates of Employment: 01 July 2022 – 30 June 2023

Position Held: Medical Receptionist

Duties and Responsibilities:

• Greeting and welcoming clients

• Recording, updating and filing client information

• Liaising with medical aid companies

• Updating the doctor’s diary

• Taking telephone calls

• Housekeeping

• Stock-take and packaging

• Handling cash and credit cards payments

• Capturing claims

• Using the Practice Management Software

• Monitoring reception email

• Monitoring and responding to Practice Communication tools e.g. WhatsApp and Facebook

• Any other tasks or instructions as given by the Doctors

(Dr Melissa Tibbatts and Dr Musa Sibeko) business/personal Permanent Employment History:

Employer: FORBTECH

Dates of Employment: 27 May 2019– 26 June 2020

Position Held: Service Controller

Duties and Responsibilities:

• Handle telephone queries

• Record accurate information and determine next course of action

• Coordinate issues where the relevant technical or practical experience is required

• Open and distribute morning post; and deal with any customer service requests which needs to be logged and copied to relevant personnel

• Manage and update account manager / engineers dairy; ensuring that appointments are made in geographically proportioned areas

• Manage the service tickets ensuring all items are entered, progress updated and completed service tickets are closed in accordance to the required turn around times

• Assist the Technical Manager in ensuring all corrective work is managed

• Provide pricing and deliver information

• Perform customer verifications

• Insert meter readings from customers when call gets logged.

• Set up new customer accounts & update details on a monthly basis

• Process orders, forms, applications and requests

• Organise work flow to meet customer time frames

Permanent Employment History:

Employer: Centro Pharmacy

Dates of Employment: 27 May 2019– 26 June 2020

Position Held: Pharmacist Front Line Assistant

Duties and Responsibilities:

• Attending to customers

• Controlling and ordering stock

• Assisting nurse with baby immunisation

• Attending training on all new merchandise

• Able to medicate customer with over the counter medication Permanent Employment History:

Employer: Document Excellence (Xerox)

Date of Employment: 15 November 2016 – 24 May 2019 Position Held: Service Controller

Duties and Responsibilities:

• Deal directly with customers either by telephone, electronically

• Respond promptly to customer inquiries

• Handle and resolve customer complaints

• Obtain and evaluate all relevant information to handle product and service inquiries

• Provide pricing and deliver information

• Perform customer verifications

• Insert meter readings from customers when call gets logged.

• Set up new customer accounts & update details on a monthly basis

• Process orders, forms, applications and requests

• Organize work flow to meet customer time frames

• Direct requests and unresolved issues to the designated resource

• Manage customers’ accounts

• Keep records of customer interactions and transactions

• Record details of inquiries, comments and complaints

• Record details of actions taken and inform service manager of such

• Prepare and distribute customer activity reports

• Maintain customer databases

• Manage administration

• Communicate and coordinate with internal departments

• Follow up on customer interactions

• Provide feedback on the efficiency of the customer service process

• Escalate any problematic service related issues to Service Manager timeously

• Ensure all service calls are attended to and close within 48 working hours, pending escalation to service manager

Permanent Employment History:

Employer: Document Excellence (Xerox)

Date of Employment: 01 September 2016 – 11 November 2016 Position Held: Personal Assistant/Lead Generator

Meeting coordinator

Duties and Responsibilities:

• Liaising with customers at all levels

• Manage Executive Diary

• Make telephone calls and in-person visits and presentations to existing and prospective customers

• Cold call for buyers

• Attend corporate functions or events.

• Meeting daily and monthly sales targets

• Capturing of data for stats for weekly meetings

• Weekly filing

Permanent Employment History:

Employer: Century21 Real Estate

Dates of Employment: June 2015 – 01 November 2016

Position Held: Real Estate Agent – Property Professional Duties and Responsibilities:

• Liaising with customers at all levels

• Creating of all database of buyers and sellers

• Cold call for buyers and Sellers

• Cold call for buyers and Sellers

• Liaising with customers on daily bases

• Managing of all property listing for the area

• Identifying properties for sale

• Identifying properties for sale

• Sourcing properties for sale

• Marketing property for sale

• Hosting of show house for my properties for sale

• Facilitating viewing for buyers

Permanent Employment History:

Employer: M.A.M.I (Manufacturing and Minor

Inventions)

Dates of Employment: March 2013 – May 2015

Position Held: Sales Office Administrator

Duties and Responsibilities:

• Full sales administration support to all relevant assigned line managers and sales team

• Responsible managing cash and all invoice payments

• Liaising with customers at all levels

• Responsible for all sales invoices and collecting payment

• Helping stores with picking the stock for orders

• Responsible for the logistics in and out of company

• Organize daily deliveries and manage driver

• Answering of phone and transferring calls

• Capturing of data for stats for weekly meetings

• Weekly filing

Permanent Employment History:

Employer: AutoNavigator (Mobile GPS Rentals)

Dates of Employment: 01 September 2008 – 31 January 2013 Current Position: Branch Manager

Duties and Responsibilities:

• Full sales administration support to all relevant assigned line manager Drs and sales team

• Responsible for petty cash payments and controlling of monies

• Respond to and resolve all customer queries

• Administering and marking of assessments

• Liaising with customers at all levels

• Attend corporate functions or events

• Meeting daily and monthly sales targets

• Manage all sales staff

Permanent Employment History:

Employer: NeverLost (Mobile GPS Rentals) Dates of

Employment: March 2007 – August 2008

Position Held: Rental Sales Agent

Duties and Responsibilities:

• Liaising with customers

• Capturing data and sending via email

• Daily stock take

• Meeting sales targets

• Daily overdue reports

Permanent Employment History:

Employer: Entelect Solutions

Dates of Employment: June 2006 – February 2007

Position Held: Receptionist / Switchboard Operator Duties and Responsibilities:

• Receptionist duties.

• Responsible for petty cash payments and controlling of monies.

• Running of office in absence of consultants.

• Banking.

• Keeping of consultants’ diaries.

• Keeping stock and ordering of office stationery.

• Handling of administration regarding property owned by the consultants. Permanent Employment History:

Employer: Centro Pharmacy

Dates of Employment: March 2003 – April 2006

Position Held: Pharmacist Front Line Assistant

Duties and Responsibilities:

• Attending to customers.

• Controlling and ordering stock.

• Assisting nurse with baby immunisation.

• Attending training on all new merchandise.

• Able to medicate customer with over the counter medication. Permanent Employment History:

Employer: Olympic Realtors (Real Estate Agency)

Dates of Employment: January 2000 – January 2003

Position Held: Receptionist/Switchboard Operator

Duties and Responsibilities:

• Receptionist duties

• Running of office in absence of consultants

• Keeping of consultants diaries

• Managing monthly statements for rented properties Permanent Employment History:

Employer: Birnam Business College

Dates of Employment: January 1999 – December 1999

Position Held: Receptionist/Switchboard Operator

Duties and Responsibilities:

• Receptionist duties

References:

Becky Jorge

Personal Assistant Spaar On Spares

011-***-****

Craig Kedian

Service Manager Document Excellence

011-***-****

Clive Pretorious

Executive Sales Account Document Excellence

084-***-****

Beverly Gaskin

HR M.A.M.I

011-***-****

Nawhaal Koopman

Sales and Operations Manager AutoNavigator

079-*******

Evelyn Pritchard

Financial Director Entelect Solutions

011-***-****

Authur Tannous

Director Centro Pharmacy

011-***-****

Carlos Moreira

Director Olympic Realtors

083-***-****

Birnam Business College

011-***-****



Contact this candidate