Service Desk Data Center

P V Vidyullatha

Mobile: +91-807*******

Email: *****************@*****.***

Experience Summary:

Around 7+ years of experience in Atlassian Jira, Jira Service Desk, Crowd, Confluence, Bitbucket, Bamboo, Build & Release Management, Linux, AWS, Atlassian Cloud, Oracle, MySQL, MS SQL Server and PostgreSQL

Certified in ITIL V3.0

I have created and implemented many Workflows with Advanced options Condition, Validation, post function, triggers and etc.

Created issue types, sub tasks, Screens, Resolution Screens, Permission Schemas, Notification Schemas, etc.

Implemented Jira integration with AD/LDAP to get user authentication

Provided access and created roles in Projects

Integrated Jira with Confluence and Service Now

Migrated Jira from Data Center to Data Center and Atlassian Cloud

24/7 Support

Jira Align Configuration and Integration with Jira Software

Migrated Linux to AWS and Atlassian Cloud

I have migrated from Atlassian Cloud to Linux/Windows servers

Installed add-ons in Jira and configured to projects

Implemented Jira backup and restore in Jira with UI and database

Installed and Configured Crowd to authenticate users in Jira

Prepared few Groovy scripts with help of Development team to customize the Jira

Configured CI & CD with Jenkins and Bamboo

Very good exposure in JDC-Jira Data Center and JDR-Jira Digester Recovery implementation with Load balancer F5 and mod_proxy

Integrated Applications with REST API with POST, GET, UPDATE and DELTE options.

Created Docker agents and images for Bamboo and Jenkins

Installed and tested various plug ins/add-on’s in Atlassian tools

I have very good knowledge in Database clustering and taking the Jira, Confluence, DB

backup’s

I have created and configured Queues, Portals and Projects in Jira Service Desk.

I have configured and automated with X-Ray and Zepher add-ons in Jira

I have created various users, Agents and Service Desk Agents, Customers in Jira Service

Installed and integrated GIT/GITHUB/SVN with Bitbucket

Created Various Branches and Merged in Bitbucket

Provided Required permission to users in Bitbucket

Very good exposure into AWS-EC2 and Linux and data migration from Linux to AWS-EC2

I have implemented SSL and SSO with SAML and OKTA

I have very good knowledge in Jira, Confluence up-gradation from lower version to latest version (Both Core and Applications up gradation)

o Jira 7.10.2 to 8.20/9.x

o Confluence 6.0 to 6.15

o Confluence 6.15 to 7.1/8.x

Good Exposure in implementation of Work flows, Screens, Custom Variables, Post Functions in Work flows

Good Exposure in Dash boards implementation with JQL

Prepared JQL's to get various reports and installed easyBI and All in One Reports

Very Good Exposure in Agile project implementation, Sprints, Epics, Components, Versions and Stories

Provided end to end training to Business and end users

I have very good knowledge in Mail, Crowd, AD/LDAP Configuration with Jira & Confluence

Resolved all L1/L2/ tickets with in SLA time

Created Pages, Child Pages, Spaces, Templates, Macros and Digital Signatures in Confluence

Implemented Style Sheets in Confluence

Implemented Master and Slave nodes in Jenkins, also, shared workspaces

Coordinating and tracking all projects for seamless releases using Project Management System JIRA, Source Code Management System SVN.

I have very good exposure in Jira, Confluence, Crowd, Bitbucket, FishEye installation, configuration, up gradation, migration from Windows to Linux environment.

Extensively worked in Scrum environment with active involvement in daily meetings.

Test applications in Agile and Waterfall development process.

Expert in developing various test plans and test cases from user stories.

Demonstrated abilities with scripting languages, setting up testing environments, creating test suites, and working with databases

Developing application by customizing fields, permission and workflow.

Create customized dashboards for teams.

Create team specific agile process flow in JIRA to move tasks from one activity to another.

Installation and configuration of continuous Integration servers.

Integration of Tempo Time Tracking Tools in JIRA.

Working experience in Hudson/Jenkins/Bamboo in creating jobs as per the requirement.

Working on SCM process, Production implementation plan and delivering the product to the client.

Automating daily tasks using Shell & Groovy Scripts

Hands on experience in Build and Configuration Management.

Handling builds, deployments and configuration for JAVA based applications on Linux platform.

Automated Builds, deployment and execution of DB scripts in SQL using Shell scripting.

Build experience with ANT tool.

Experience in SVN version control tool.

Good understanding of Software Development Life Cycle, Testing Life Cycle.

Work closely with Development and Release Management team to solve build/deployment process throughout all phases of the development

Worked on Shift timings to provide support & to provide on-call support

Experience providing training to development teams on how to track, plan and analyze using JIRA

Conducted trainings for teams on team collaboration and effective use of confluence EMPLOYMENT DETAILS

Working as a Sr. Jira, Confluence admin with TCS from June 2022 to till Date Worked as an Atlassian Jira, Confluence Admin with Plasticon Technologies from May 2018 to May 2022

Worked as an Atlassian Tools Admin with Capgemini from Nov 2017 to April 2018 EDUCATION

Master of Technologies with 70%, Auroras Engg College, Affiliated to JNTUH, 2017. Bachelor of Technologies with 68%, Pujya Shri Madhavanji Engg College, Affiliated to JNTUH, 2014.

Intermediate (MPC) with 60%, MNR Junior College, 2010. SSC with 56%, Chaitanya Residential High School, 2007. TECHNICAL SKILLS

Jira Core

Jira S/W

Jira Align

Jira Service Desk

Confluence

Crowd

Stash/Bitbucket

FishEye & Cruciable

Jenkins

Groovy Scripting

UNIX Shell Scripting

JDC & JDR

AWS –EC2

Oracle

MySQL

SQL Server 2008 R2

PostgreSQL

LDAP/AD

SSL/SSO

Workflow Development

REST API

Project Details

Client : Maxlife Insurance

Project : User Support

Duration : Jun 2022 – Till date

Role : Sr. Jira, Confluence Administrator

Tools : Jira Cloud, Jira Align, Confluence, Jira Service Management ROLES AND RESPONSIBILITIES

Creating Asset Management project in Jira Service Desk.

Configuring Issue Types for Asset Management Project.

Created Customized workflow for Asset Management in JIRA Service Desk

Configuration/Permissions and Notification schemes for Asset Management project.

Installed and tested various plug INS/Add-ons in Jira.

Importing issues from other environments such as from CSV files to Asset Management Project in Jira Service Desk.

Creating Jira Service Desk projects, Custom fields, Issue Types and screens for Customer portals. Configure the Customer Portal, request types, queues, SLA metrics and automation.

Created Reports and preparing Dashboards using JQL.

Providing solutions and resolving them based on SLA.

Importing bulk issues into Jira Projects using CSV files.

Reported performance related issues to management by analysis and tracking of existing Systems.

Supporting complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external systems.

Provided ongoing support and configuration for JIRA projects, workflows, screens, fields, permissions, and other administrative tasks

Addressed user questions and develop training as needed, worked on incoming questions and inquiries related to JIRA applications.

Created JIRA projects, templates, workflows, screens, fields and other administrative activities

Prepared projects, dashboards, reports and questions for all JIRA related services.

Implemented new JIRA workflows for the QA teams and worked on Splitting JIRA servers configuration

Users Administration and Handling Licenses Performed JIRA configuration

Worked on JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes

Worked on Setup JIRA for Test Case Management

Served as Lead Technical resources for all Atlassian projects

Installed and upgraded JIRA in production to keep up to date.

Installed and managed plug-ins for JIRA and Confluence in production environment.

Worked with various teams on Setting new JIRA& CONFLUENCE instances for new teams

Worked on integrating (migrating) JIRA with Confluence, Fisheye, and Crucible.

Generated scripts for effective integration of JIRA applications with other tools.

Conducted analysis and evaluation of existing systems to upgrade latest version.

Created custom templates for use within Confluence

Setup JIRA "Timesheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.

Helped users in setting up "Timesheet report" to analyze the workload, "Project Pivot" gadget to display the worked hours (In most cases it could be project specific in specified time).

Helped users to subscribe to this timesheet report to receive email notifications.

Developed interface in dashboard and used JIRA Queries to handle it.

Created search bar to custom perform text-based searches for diverse groups. Environment: JIRA, Confluence, Jira Align, Crowd, GIT, Remedy, ANT, Maven, Grails, IBM Lotus Notes, Jenkins UAT, Jenkins Enterprise, LINUX, Linux, J2EE, Shell Scripts, SQL Server, Windows/NT

Client : Wonderware IntelaTrac / Plasticon Technologies Role : Atlassian Jira, Confluence Administrator

Duration : May 2018 to May 2022

Team : 3

PROJECT DESCRIPTION:

Wonderware IntelaTrac is the industry-leading mobile workforce and decision support system. IntelaTrac includes configurable software and ruggedized mobile hardware solutions that enable workflow, data collection and general task management, for plant operations, maintenance management, and production tracking and compliance applications. IntelaTrac is a key component of a complete plant intelligence solution that connects all of your wired and stranded assets – enabling an even broader visibility into the performance of your assets than ever before. IntelaTrac’s asset-centric approach makes tracking asset performance straightforward, supporting Reliability Centered Maintenance initiatives. ROLES AND RESPONSIBILITIES:

Integrated Bamboo and Jenkins with Jira/Remedy

Required add-ons are installed in Jenkins to integrate with SVN, GIT and GITHUB

Mail server configuration has been done in Jenkins

Configured Rancher in Linux environment

Integrated Bitbucket with Bamboo and triggered builds from Jira

Worked on Add on such as Tempo, Service desk, Portfolio and Zephyr

Worked on JIRA for tracking and updating the JIRA tickets.

Created JIRA Work flows/permission Schema/Screens/ Custom fields Schemes for multiple projects as per business needs.

Installing Jira in Linux environment.

Creating complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes.

Integrated Jira with Repository Management tool SVN.

Mentor, coordinator and leadership roles in creation and execution of Software implementation

Extensively worked in Scrum environment with active involvement in daily meetings.

Interact with business analysts and software developers for bug reviews and participated in QA meetings.

Assisted Scrum team in preparing the Sprint backlog.

Experience with developing high level Design documents and participating in design reviews.

Experience providing training to development teams on how to track, plan and analyze using JIRA.

Conducted trainings for teams on team collaboration on effective use of Jira & confluence.

Preparing documentation plan, estimating work, and assigning work to the team

Experience in Repository creation/managing in Fisheye & Crucible

Participation in sprint planning, Requirements understanding, creation of test strategy

Creation of test scenarios and review with project stakeholders

Creation of test cases for verification of functionality and user experience

Mapping test cases to requirement traceability matrix

Test execution and defects tracking

Developed Test Cases based on Business Requirements and Technical Documents

Involved in UI, Functional, Regression and Build Acceptance Testing

Used the Microsoft Test Manager (MTM) to for test management activities

Involved in Client Interaction and QA Meetings

Project Title : MSD, Bangalore /Capgemini

Duration : Nov 2017 – Apr 2018

Project Description:

Once the Case has been marked as Sold, it comes to the Enrollment Process. Either an UPC personnel or third-party administrator or Producer will be involved in Enrollment process. Once the delegation of Case Manager is complete, the Plan Administrator belonging to the Customer side will be notified of the same and the Plan Admin has to the contact the Case Manager for the Enrollment process. The Plan Admin completes the Enrollment template and hands over to the Enroller, who will execute the Enrollment. Commissions that need to be paid to Producers and Third-Party Administrators are calculated and the enrollment process will be completed. Responsibilities:

Worked on JIRA customization such as creating Issue type schemes, Complex Workflows, Field Configurations.

Created and Modifies Existing Permissions schemes, Screen schemes and Notification schemes for all projects as per Team's requirement.

Creating project for testing team based on Zephyr plug-in.

Working on JIRA Agile projects like Creating Scrum/Kanban boards, configured columns, Filters and Reports for Sprints.

JIRA customization – Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes.

Creating a change requests, work orders and problem tickets using BMC Remedy tool and getting approvals from higher officials.

Worked on JIRA installation and upgrade and Performed JIRA configuration and Achieved JIRA setup for Helpdesk/Tickets

Upgraded all the plugins and applications (Stash, Confluence, Jira and FishEye) and synced with the old production applications.

Created user accounts, and technical documents documenting JIRA project configurations provided training sessions.

Creating reports, charts and dashboards for JIRA with eazyBI Plugin and managed documentation for DevOps pipeline using Confluence.

Worked as team JIRA administrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements.

Up gradation and Migration of JIRA, Stash/ Bit bucket, Bamboo. Created/Managed Users and Groups in Jira.

Worked with JIRA Service Desk to set up service desk, create service desk request types, and make queues for service desk teams.

Setup Jira "Timesheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.

Assisted portfolio management in defining portfolio/project scope, resource demand, benefits and risks during the discovery phase; spearheaded discovery efforts.

TestRail supports integrating with all major JIRA versions, including JIRA Cloud and JIRA Server 7.x-8.x.

Monitor Jira logs when performing migrations, troubleshooting users/system issues.

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