Customer Service Entry-Level
Resume:
Cinthia Castro
Bronx, New York *****
*******.********@*****.*** 347-***-****
Results-driven and detail-oriented professional seeking an entry-level opportunity in customer service. Bringing 3+ years of experience in delivering exceptional client satisfaction, exceeding company expectations, and ensuring a positive customer experience. EDUCATION:
Associates, Applied Science Health Services Ins, Billing August 2017 - August 2022 Berkeley College, Midtown NYC campus
WORK EXPERIENCE:
Caretaker, Private Home, New York, NY January 2020 - Current o Provide dedicated and reliable childcare services on a part-time and as-needed basis for multiple families.
o Foster positive, trusting relationships with children and parents by creating a safe, supportive, and nurturing environment.
o Assist with household tasks, including running errands, daily cleaning, sanitizing living spaces, and maintaining organization.
o Prepare nutritious meals for breakfast, lunch, and dinner while ensuring children's hygiene needs are met, including bathing as needed.
Lead Cashier, Costco, Manhattan, NY August 2017 - December 2019 o Provided high-quality service to 1,000+ members daily, ensuring they maximized their benefits. o Oversaw and managed quarterly inventory of 2,000+ products, ensuring accuracy and availability. Oversaw and managed quarterly inventory of 2,000+ products, ensuring accuracy and availability.
o Led by example, setting clear expectations, coaching, and empowering team members to enhance performance.
o Created a service-oriented environment, tailoring guest experiences to their unique needs and ensuring exceptional customer satisfaction.
o Managed and maintained 100+ bookkeeping records for accurate auditing and compliance. Cashier Assistant, Costco, Chantilly, VA December 2016 - August 2017 o Leveraged problem-solving skills to effectively resolve member complaints and enhance customer satisfaction.
o Communicated with 1,000+ members both verbally and in writing, educating them on benefits, leading to increased membership upgrades, sales, and retention. o Designed and implemented seasonal store enhancements, attracting member interest and improving the shopping experience.
o Provided efficient and personable service to 500+ customers, fostering strong relationships and ensuring seamless checkout experiences.
PROFICIENCIES:
o Microsoft Office
o Customer service
o Organization
o Record keeping
o Communication
o Problem-solving
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