Customer Service Administrative Assistant
Resume:
Rachel Brinkman
***** ******* **., ***********, ** 68059
️ rachelbrinkman@**@*****.***
Professional Summary
Results-driven sales professional with a strong background in customer service, insurance solutions, and relationship building. Adept at identifying client needs, closing deals, and delivering value-driven solutions. Proven ability to exceed sales targets, manage client accounts, and collaborate across departments to support business growth. Passionate about helping clients and building lasting partnerships.
Professional Experience
Farmers Insurance – Insurance Agent
Sept 2022 – Present
- Prospected, consulted, and sold personalized insurance policies based on client risk profiles.
- Consistently exceeded monthly sales targets and KPIs through effective lead generation and relationship-based selling.
- Developed strong customer relationships by providing ongoing support, policy education, and claims assistance.
- Identified cross-sell and upsell opportunities, increasing revenue and policy penetration per customer.
- Maintained thorough market and product knowledge to remain competitive and position services effectively.
Education Service Unit #3 – Senior Support Services / Administrative Assistant
June 2000 – Present
- Acted as a liaison between departments and clients, providing exceptional service and ensuring accuracy of deliverables.
- Supported internal teams with production calendars, client communications, and program coordination.
- Built strong rapport with school administrators and staff; known for prompt response and proactive solutions.
- Identified opportunities to streamline data tracking and communication processes, improving efficiency.
Boy Scouts of America – Scoutreach Paraprofessional
Oct 2016 – Mar 2020
- Promoted program participation through outreach events, community engagement, and recruitment activities.
- Led weekly sessions that built trust with families and delivered consistent program value.
- Effectively marketed the benefits of youth programs, helping grow community awareness and involvement.
24 Hour Fitness – Frontline Sales / Health Coach
1997 – 1999
- Sold memberships and fitness programs through needs-based consultations and strong relationship-building.
- Promoted personal training and wellness offerings, helping members find long-term solutions.
- Consistently met and exceeded sales goals while delivering excellent service and retention strategies.
Education
Metropolitan Community College
Associate of Science – Business & Software
Sales & Business Skills
- Relationship-Based Selling
- Lead Generation & Follow-Up
- Customer Needs Assessment
- Account Management
- Upselling & Cross-Selling
- CRM & Data Tracking
- Problem Solving & Objection Handling
- Client Retention
- Professional Communication
- Project & Calendar Management
Recognitions & Highlights
- Consistently exceeded client satisfaction goals and monthly sales benchmarks at Farmers Insurance.
- Received multiple customer service awards for outstanding client care and professionalism.
- Implemented process improvements at ESU #3, reducing administrative time and improving service delivery.
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